Top 1 Full time help desk/resident it support Jobs in Lancaster, Pa

Full-Time Help Desk/Resident IT Support
Homestead Village, Inc. —Lancaster, PA
- Full-time
- Driver's License
- Computer networking
- SharePoint
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Full-Time Help Desk/Resident IT Support

Homestead Village, Inc. -
Lancaster, PA

Quick Apply

Job Details

Full-time
9 days ago

Qualifications

Computer operation
Customer communication
Smartphone (troubleshooting support)
iOS
Android
Driver's License
Computer hardware
Desktop (troubleshooting support)
Computer networking
Telephone systems
Desktop administration

Full Job Description

Title: Help Desk/Resident IT Support

Status: Full-Time, nonexempt (hourly)

Shift: 8:30am-5:00pm, Every Other Weekend On-Call responsibility

Reports to: Vice President of Human Resources

Qualifications:

1+ year experience with computer networks, PC troubleshooting, and phone system management.
Knowledge of computer, iOS, and android operating systems.
Knowledge of system security management and electronic privacy.
Experience managing Microsoft Intune, preferred.
Effective time management skills with the ability to manage multiple deadlines simultaneously.
Ability to organize and prioritize assignments.
Excellent customer service skills.
Excellent written and verbal communication skills.
Demonstrated problem-solving and troubleshooting experience.
Valid PA Driver's License, required
Able to perform the essential job responsibilities with or without reasonable accommodation.

Responsibilities (the following is an overview of the responsibilities of the position and should not be considered to be all inclusive):

Manage and respond to end user IT requests.

Maintain the Help Desk Ticketing system, responding, prioritizing, and closing tickets in a timely manner.

Troubleshoot/diagnose staff technology issues including phones, tablets, computers, TV, and WIFI issues.

Responsible for assisting with all upgrades, repairs, and replacements of computer hardware.

Responsible for maintaining the phone system and troubleshooting application issues.

Assist with management and maintenance of the emergency call system.

Assist with management and maintenance of the access control systems.

Assist with hardware and software installations.

Assist with department specific software programs.

Manage and respond to all resident IT requests.

Executing device set up for residents living/moving into Apartments.

Responding timely to communications from all sources (i.e., emails, voicemail, written/verbal requests).

Implement and optimize use of SharePoint sites.

Responsible for Resident IT Education

Responsible for employee IT Education.

Perform other administrative duties as necessary or directed.

Experience

Preferred

1 - 2 years: experience with managing Microsoft Intune
1 - 2 years: experience with computer networks, PC troubleshooting, & phone system management

Licenses & Certifications

Required

Drivers License

Behaviors

Required

Thought Provoking: Capable of making others think deeply on a subject
Loyal: Shows firm and constant support to a cause

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Full-Time Help Desk/Resident IT Support

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