Top 86 Director of Jobs in Lanett Al

Director of Customer Experience and Billing Operations
Dragonfly Internet —Opelika, AL
- Full-time
- Marketing
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Director of Admissions
Lagrange Trails of Journey LLC —LaGrange, GA
- Customer service
- Basic math
- Mid-level
- Life insurance
Quick Apply
9d
Auburn University – Alabama Cooperative Extension – Director of County Extension Operations
Auburn, AL
- Office
- Senior level
Director, Retail & Attractions
Great Wolf Lodge —LaGrange, GA
- Up to $90,000 a year
- Ability to walk for extended periods
- 5 years
- Writing skills
- Paid time off
Quick Apply
DIRECTOR OF PUBLIC AND COMMUNITY RELATIONS
Alabama State Department of Education —Opelika, AL
- Weekends as needed
- School experience
- Marketing
- 5 years
7d
Unit Director
Bojangles Opelika —Opelika, AL
- Full-time
- Sales
- Quick service & fast food restaurant
- Organizational skills
Quick Apply
Area Director 1
Bojangles Opelika —Opelika, AL
- Full-time
- Customer service
- Mid-level
- Team management
Quick Apply
Director In Training
Child Development Schools —LaGrange, GA
- School experience
- Classroom
- Cooking
- Paid holidays
- Dental insurance
Quick Apply
9d
Director of Development - College of Liberal Arts
Auburn University —Auburn University, AL
- $81,030 - $169,370 a year
- Full-time
- 7 years
- Management
- Sales
Director of Build Experience
BC Stone Homes LLC —Auburn, AL
- Full-time
- 7 years
- Construction site
- Residential
Quick Apply
Director of Banquets and Events
The Hotel at Auburn University —Auburn, AL
- Weekends as needed
- Sales
- 5 years
- Sanitation
Director, Advancement Information Technology
Auburn University —Auburn, AL
- $98,510 - $187,170 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
Director, Advancement Business Systems
Auburn University —Auburn University, AL
- $81,030 - $145,860 a year
- Full-time
- 7 years
- Bachelor's degree
- Senior level
Regional Director of Psychological Health
Goldbelt, Inc. —Opelika, AL
- Full-time
- Background check
- Licensed Clinical Social Worker
- LPC
- Health insurance
- Dental insurance
Director of Sales
The Hotel at Auburn University —Auburn, AL
- Full-time
- 7 years
- Marketing
- Inventory management
Director Business Applications (SAP)
Frontier Defense Group LLC —LaGrange, GA
- 7 years
- Computer Science
- Master's degree
Quick Apply
Director of Event Operations (Banquets)
Auburn Marriott Opelika Resort & Spa at Grand National —Opelika, AL
- Senior level
- Leadership
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
11d
Director of Restaurants
Auburn Marriott Opelika Resort & Spa at Grand National —Opelika, AL
- Bar
- Continuous improvement
- Recruiting
- Health savings account
- Paid holidays
Quick Apply
11d
Regional Director of Psychological Health
KSA Integration —Opelika, AL
- Weekends as needed
- Background check
- Master of Social Work
- Licensed Clinical Social Worker
- Health savings account
- Health insurance
Director of IP Networks & Operations
Dragonfly Internet —Auburn, AL
- $150,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply

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director of jobs near lanett al

Director of Customer Experience and Billing Operations

Dragonfly Internet
Opelika, AL

Quick Apply

Job Details

Full-time

Qualifications

Performance improvement leadership
Managing teams in a customer support role
Marketing
Team leadership
Standard Operating Procedures (SOPs) implementation
Operations coordination
Customer satisfaction tracking
Process design
Scalable systems
Frontline customer support management
KPI monitoring
Bachelor's degree in business administration
Managing clients in a customer support role
Bachelor's degree in marketing
Bachelor's degree
Customer engagement
Data interpretation
Telecommunication
Data-driven problem-solving
Customer support
Business Administration
Operational excellence initiatives
Customer satisfaction improvement
Senior level
Business
Leadership
Standard operating procedures (SOPs)
Call center management
Communication skills
Cross-functional communication

Full Job Description

Director of Customer Experience and Billing Operations

Dragonfly Internet | Hybrid | Opelika, AL

Build the experience behind the connections.

Dragonfly Internet is a fast growing, fiber forward internet provider on a mission to deliver blazing fast, reliable broadband to the communities we serve. As we scale, delivering a seamless, high-quality customer experience—from the first call to every monthly bill—is just as important as the network itself.

That’s where you come in.

We’re looking for a Director of Customer Experience & Billing Operations who thrives on building teams, creating structure, and delivering consistent, exceptional customer journeys. If you enjoy turning moving parts into smooth operations, leading high performing teams, and standardizing processes in a real-world ISP environment, you’ll feel right at home here.

What You’ll Do

You’ll lead the engine behind our customer experience and billing operations, ensuring every interaction is efficient, accurate, and positive. Day to day, you’ll:

Lead and develop customer service and billing teams, including both direct and indirect reports
Oversee client service operations, drive performance, quality, and customer satisfaction

Build, staff, and lead an in-house call center operation while managing and coordinating performance with outsourced overflow call center partners

Design and implement SOPs (Standard Operating Procedures) to create consistency across all locations

Partner with the Billing Supervisor to standardize and optimize billing processes, ensuring accuracy, transparency, and timeliness

Identify opportunities to improve the end-to-end customer experience, from onboarding to ongoing support

Partner closely with Sales and Marketing to align messaging, promotions, and customer expectations

Monitor key metrics (CSAT, response times, billing accuracy) and continuously improve performance

Align with the Billing Supervisor to ensure billing systems and workflows are used effectively and consistently across teams

What We’re Looking For

Bachelor’s degree in Management, Business Administration, Marketing, or equivalent experience

Proven leadership experience in a call center or customer support environment

Experience managing or improving billing operations, ideally in an ISP, telecom, or subscription-based business

Familiarity with Sonar and/or Gaiia platforms preferred

Strong ability to build processes, documentation, and scalable systems

A customer-first mindset with a focus on delivering smooth, positive experiences

Analytical thinker who uses data to identify trends and drive improvements

Strong communicator who can collaborate across teams and lead with clarity

Why Dragonfly Internet?

Be part of a fast-growing startup where your work makes a real impact

Lead and shape the customer experience strategy from the ground up

Build scalable teams and processes that grow with the company

Work alongside a team passionate about bringing better internet to our communities

If you’re excited about creating exceptional customer experiences and building operations that just work, we’d love to talk.

Quick Apply

Refine Your Search

director of jobs in lanett al

Director of Customer Experience and Billing Operations

Director of Admissions

Auburn University – Alabama Cooperative Extension – Director of County Extension Operations

Director, Retail & Attractions

DIRECTOR OF PUBLIC AND COMMUNITY RELATIONS

Unit Director

Area Director 1

Director In Training

Director of Development - College of Liberal Arts

Director of Build Experience

Director of Banquets and Events

Director, Advancement Information Technology

Director, Advancement Business Systems

Regional Director of Psychological Health

Director of Sales

Director Business Applications (SAP)

Director of Event Operations (Banquets)

Director of Restaurants

Regional Director of Psychological Health

Director of IP Networks & Operations

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