Top 3 Help desk manager Jobs in Lansing, Mi

IT Manager
LAFCU —Lansing, MI
- Computer science
- Computer Science
- 5 years
- 401(k)
- Tuition reimbursement
5d
Help Desk Manager - Technology Services
Eaton County —Charlotte, MI
- $70,886 - $92,144 a year
- Full-time
- Background check
- Computer Science
- 5 years
8h
Technology Support Analyst I- PFCU Portland Branch
PFCU —Portland, MI
- Writing skills
- Basic math
- Research
Quick Apply
6d

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help desk manager jobs near lansing, mi

IT Manager

LAFCU -
Lansing, MI

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Job Details

5 days ago

Benefits

401(k)
Tuition reimbursement

Qualifications

Vendor relationship building
Confidential information handling
Project management experience in technology
Technology management
Telecommunications systems
Managing projects
Security System Administration (security operations)
Managing tech infrastructure teams

Full Job Description

LAFCU is seeking an experienced IT Manager to lead our Information Technology team and oversee the technology that powers our organization. This leadership role is responsible for managing infrastructure, cybersecurity, systems administration, networking, telecommunications, and helpdesk operations while fostering a collaborative, high-performing team.

If you're a strategic technology leader who enjoys mentoring others, driving innovation, and ensuring reliable, secure technology solutions, we'd love to hear from you.

Lead, coach, and develop a team of IT professionals while fostering a collaborative and service-focused culture.
Oversee the daily operations of networking, systems administration, cybersecurity, telecommunications, and helpdesk functions.
Plan, prioritize, and execute technology initiatives that support organizational goals while ensuring projects are completed on time and within budget.
Evaluate, recommend, and implement technology solutions that improve efficiency, security, and the employee and member experience.
Ensure the security, stability, and reliability of the Credit Union's technology infrastructure.
Develop, maintain, and enforce IT policies, procedures, and best practices in compliance with NCUA regulations and industry standards.
Coordinate disaster recovery planning, business continuity efforts, data backup strategies, and system redundancy.
Manage internal and external IT audits, regulatory examinations, and remediation efforts.
Partner with vendors and third-party technology providers to support business operations and future growth.
Maintain accurate system documentation and ensure all systems remain properly patched, secured, and monitored.
Deliver outstanding internal customer service by ensuring timely resolution of technical issues and maintaining high service levels.
Stay current on emerging technologies, cybersecurity trends, and industry best practices through ongoing professional development.

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent industry certifications and experience.
Five to eight years of progressive IT experience, including leadership or management responsibilities.
Experience managing IT infrastructure, networking, cybersecurity, systems administration, and helpdesk operations.
Strong understanding of Microsoft Active Directory environments, computer hardware, software, and telecommunications systems.
Experience leading teams, managing projects, and working with technology vendors.
Excellent analytical, organizational, and problem-solving skills.
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.
Ability to manage multiple priorities while maintaining a high level of confidentiality and professionalism.

Preferred Qualifcations:

Previous experience in a financial institution or other highly regulated industry.
Master's degree or advanced technology certifications.
Experience with business continuity planning, disaster recovery, regulatory compliance, and IT audit management.

WHY LAFCU?
LAFCU is a credit union that’s been serving our community for 90 years. We have expanded to provide financial services to people and businesses across the entire state of Michigan. We are very involved in serving our community and you’ll see LAFCU rolling up their sleeves and giving back.

We are a full service financial institution; providing relevant products and services such as overdraft protection, debit and credit cards, savings and checking accounts, auto loans, mortgage loans and much more.

With a particular focus on serving people of modest means, LAFCU is committed to enhancing its members' financial well-being and creating long-lasting positive change across generations. Awarded the prestigious Dora Maxwell Social Responsibility Community Service Award, LAFCU is known for its people-helping-people mission, which has led to award-winning financial literacy programs for all ages. A three-time honoree as a national ‘Best Credit Union to Work For,’ named a Best Place to Work for Women, and recognized globally for its diversity, equity, and inclusion initiatives, LAFCU stands out

In addition to our competitive compensation package; including 401k, we have a strong tuition assistance program; and believe strongly in work/life balance.

LAFCU actively promotes diversity, equity, and inclusion in our workplace. We welcome and encourage applicants from all backgrounds to apply, as we believe diverse perspectives contribute to our overall success.

Apply Now

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help desk manager jobs in lansing, mi

IT Manager

Help Desk Manager - Technology Services

Technology Support Analyst I- PFCU Portland Branch

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