Top 34 It service experience analyst Jobs in Las Cruces, Nm

IT Service Experience Analyst
New Mexico State University —Las Cruces, NM
- $43,908.80 a year
- Full-time
- Heavy lifting
- Mid-level
- Office
4d
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
Senior Payroll Analyst
Airspace —Las Cruces, NM
- $75,000 - $85,000 a year
- Remote
- HIPAA
- 3 years
- Organizational skills
- Dental insurance
- Paid time off
Quick Apply
Senior Database Administrator
Peraton —Las Cruces, NM
- $135,000 - $216,000 a year
- 5 years
- Research
- Master's degree
- Health savings account
- Paid holidays
Sr. Security Operations Center Manager
Oracle —Anthony, NM
- Full-time
- 7 years
- Continuous improvement
- Senior level
Information Assurance Security Analyst
Dynamic Solutions Technology LLC —White Sands Missile Range, NM
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
Senor Family Assistance Analyst (HCA/ISD-QAB #34598)
State of New Mexico —Las Cruces, NM
- $24.88 - $37.32 an hour
- Multiple hires
- 5 years
- Office
- High school diploma or GED
- Health insurance
11d
Intake Coordinator
Ambercare – an Addus family company —Las Cruces, NM
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
11d
HL7 Data Analyst
VITL —United States
- $110,000 - $115,000 a year
- Email
- 5 years
- Salesforce
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
5d
Salesforce CX Architect opportunity - Chicago / Remote working USA
Platform 6 Ltd —United States
- $240,000 a year
- Remote
- Oracle
- Machine learning
- Travel
Quick Apply

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Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
Resolve technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures.
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IT Service Experience Analyst

New Mexico State University -
Las Cruces, NM

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Job Details

Full-time
$43,908.80 a year
4 days ago

Qualifications

Stakeholder management

Full Job Description

503948

Las Cruces, New Mexico, United States

Staff

Staff Full-time

Closing at: Aug 28 2026 - 23:55 MDT

Department Contact: Lizely Madrigal, 575-646-6498, [email protected]

Internal or External Search: External - Open to all applicants

Advertising Summary: Serves as the voice of the customer within UTSS by gathering feedback, analyzing user experiences, and collaborating with stakeholders to improve IT services, customer satisfaction, and service delivery outcomes.

***Must be authorized to work in the United States. Visa sponsorship is not available for this position.***

***Individuals who have completed college or university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees, and the translation of other relevant employment documents prior to being offered employment at New Mexico State University. A foreign transcript evaluation is required any time foreign course work is used to meet an employment related credential requirement. An evaluation is required even if the foreign course work has been accepted by a college or university in the United States.***

Position Details

Position Title: IT Service Experience Analyst

College/Division: Information Technology

Department: 450618-IT STUDENT TECHNOLOGY & PLANNING

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate: $43,908.80 - To Commensurate with Experience

Appointment Full-time Equivalency: 1.0

FLSA Status: Exempt

Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding: Not Applicable

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule:

Job Duties and Responsibilities: The IT Service Experience Analyst serves as the voice of the customer within the IT organization, focusing on understanding, measuring, and improving how students, faculty, staff, and other customers interact with University Technology Solutions & Support (UTSS) services. The IT Service Experience Analyst gathers and analyzes customer feedback, maps customer journeys and service experiences, evaluates service delivery processes, identifies continual improvement opportunities, and works with UTSS teams and stakeholders to enhance service quality, accessibility, efficiency, and customer satisfaction. The role ensures customer needs, stakeholder outcomes, and service value are considered when designing, delivering, supporting, and improving IT services in alignment with IT policies, service management practices, and strategic objectives.

Qualifications

Required Education and Experience:
Associate's Degree + 2 years of relevant experience or a Bachelor's degree.

Equivalent Qualifications:

Preferred Qualifications:

Special Certification/Licensure:
ITIL is Preferred (ITIL 4 certification preferred)
Other Certifications in Continual Improvement, Value Stream Mapping, or Service Design

Working Conditions and Physical Effort

Environment: Work is normally performed indoors.

Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements: Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds.

Risk: No or very limited exposure to physical risk.

Apply Now

Refine Your Search

it service experience analyst jobs in las cruces, nm

IT Service Experience Analyst

Technical Service Desk Analyst - PT (Remote)

Senior Payroll Analyst

Senior Database Administrator

Sr. Security Operations Center Manager

Information Assurance Security Analyst

Senor Family Assistance Analyst (HCA/ISD-QAB #34598)

Intake Coordinator

HL7 Data Analyst

Salesforce CX Architect opportunity - Chicago / Remote working USA

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