Top 634 Customer account specialist Jobs in Lenexa, Ks

Customer Account Specialist
Dairy Farmers of America —Kansas City, KS
- $23 - $25 an hour
- English
- Research
- Mid-level
Quick Apply
Customer Solutions Specialist
Husqvarna —Olathe, KS
- Full-time
- Microsoft Excel
- Schematics
- ERP systems
Customer Service Specialist
Essilor and Subsidiaries —Lenexa, KS
- Full-time
- 5 years
- High school diploma or GED
- Conflict management
- Health insurance
- Paid time off
Customer Care Specialist
Essilor and Subsidiaries —Lenexa, KS
- Full-time
- Research
- Mid-level
- Bachelor's degree
- Health insurance
- Paid time off
Customer Experience Manager
ITW Pro Brands —Olathe, KS
- $85,500 - $142,500 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
8d
Irrigation Service Technician Specialist
Ryan Lawn & Tree Inc —Shawnee, KS
- $50,000 - $65,000 a year
- Full-time
- Clean driving record
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
8d
Registered Veterinary Technician
Petco —Overland Park, KS
- Full-time
- Mid-level
- Surgery
- Computer skills
- Health insurance
- 401(k)
Looking for a Part Time Assistant Community Manager | Leasing & Marketing Specialist
Hawk-Eyed Management, LLC —Kansas City, MO
- $19 - $23 an hour
- Part-time
- US work authorization
- In-person
- Communication skills
- 401(k)
- Paid time off
Quick Apply
9d
Automotive Driver Systems Calibration Technician
OEM Calibrations —Shawnee, KS
- $21 - $24 an hour
- Full-time
- Background check
- 18 years or older
- Clean driving record
- Paid training
- Health savings account
Quick Apply
Outside Sales Executive
DHL Express —Kansas City, MO
- $65,000 - $80,000 a year
- Full-time
- Background check
- Spanish
- Computer literacy
- Fuel card
- Health savings account
Quick Apply
8d
Ford Dealership Front End Technician Specialist
Metro Ford Inc —Independence, MO
- From $38.11 an hour
- Full-time
- Clean driving record
- Dealership
- 5 years
- Paid training
- Continuing education credits
Quick Apply
6d
Automotive Product Specialist - McCarthy Honda
McCarthy Auto Group —Overland Park, KS
- $18 - $20 an hour
- Full-time
- Dealership
- Inventory management
- Entry level
- Paid training
- Health savings account
Quick Apply
Technical Sales Support Specialist - Distribution B2B
Fairbanks Scales —Overland Park, KS
- $55,000 - $65,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Entry Level Customer Training Specialist – Traveling
Reynolds and Reynolds —Kansas City, MO
- $50,000 - $55,000 a year
- Full-time
- Dealership
- Driver's License
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
6d
Assistant Warehouse Manager
Virginia Tile Company —Kansas City, KS
- Full-time
- Customer service
- Mid-level
- Forklift
- Health savings account
- Paid holidays
Quick Apply
12d
Bilingual Branch Wholesale Product Specialist (Spanish)
Sherwin-Williams —Olathe, KS
- $18.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
11d
Digital Marketing Specialist
Peterson Manufacturing Company —Grandview, MO
- $60,000 - $67,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Senior Sales Executive
Awards & T-Shirts Specialists, INC a Promotional Advertising Co. —Raytown, MO
- From $20 an hour
- Overtime
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Mailing Product Specialist (B2B Outside Sales)
All Copy Products —Lenexa, KS
- $60,000 - $150,000 a year
- Mid-level
- Business development
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Radiologic Technologist up to $5k Sign on bonus!
Concentra —Kansas City, KS
- Full-time
- CPR Certification
- Microsoft Excel
- Vital signs
- Commuter assistance
- Disability insurance

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Customer Account Specialist

Dairy Farmers of America -
Kansas City, KS

Quick Apply

Job Details

$23 - $25 an hour

Qualifications

Customer communication
Customer returns handling
English
Research
High school diploma or GED

Full Job Description

Provide assigned customer accounts with the best possible customer experience and service in relation to order management activities, general requests, problem solving, and communication. Manage customer orders from receipt of order through cash application, ensuring prompt resolution of any issues which may arise from the time the order is placed through the date of invoice, as well as actively managing any on-going logistics maintenance. Build positive and effective relationships with customers, external contacts (transportation/logistics, brokers) and internal contacts (sales, credit, quality, plants). Analyze each situation as needed and take appropriate action to meet customer needs. Coordinate actions with internal and external contacts. Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Support sales as needed, including generating customer reports.

Job Duties and Responsibilities:

Order Handling
- Consistently monitor SAP for new Electronic Database Interchange (EDI orders and review, and enter any non-EDI customer orders accurately into SAP, within deadlines, and with an awareness of special customer requirements
- Utilize tools including the CSR Dashboard and various reports to maximum order flow (e.g., incomplete order report, orders with shipping past due report, and orders shipped not invoiced report)
- Take ownership and monitor orders through the system from order to release to shipment to any follow-up actions
- Review and edit orders for correct pricing and promotions, sail schedule adherence on LTL loads, pallet load, correctness, and proper ship locations sourcing
- Navigate multiple systems during the order management process
- Process all invoice corrections and credit memos as needed

Account Management
- Provide customer accounts and internal/external contacts with the best possible customer experience and customer service, often functioning as the customers' central point of contact and liaison to DFA
- Facilitate conversations between sales/brokers, transportation, production schedulers/plant employees, customers, and other affected individuals to review, coordinate, and/or resolve change requests, time frame issues, or logistics issues such as shortages, transportation, and product availability
- Confer with the sales managers and brokers to resolve any order price discrepancies prior to invoicing
- Coordinate the return of unwanted or damaged customer products including obtaining proper authorization for said returns
- Clear all supported and resolvable deductions immediately
- Provide the customer with proactive communication regarding order status, logistics issues, and action plans to meet expectations for order delivery. Ensure the sales team and other stakeholders are aligned and informed
- Assist in researching and identifying root cause analysis around account specific issues
- Solicit information regarding forecasted needs from customers as requested

Collaboration
- Work closely with plants on production schedule to meet customer demands
- Build positive and effective relationships with internal/external contacts (plants, sales, credit, customers); learn about their processes, requirements, etc., in order to provide exceptional account support
- Collaborate with peers to determine best solutions to support overall customer service needs
- Coordinate with credit and master data departments on customer setup and maintenance
- Update and maintain customer documents or files using internal recordkeeping systems
- Cross-train and provide back-up assistance to others in the department
- The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Requirements:

Education and Experience

High School Diploma or GED
- College coursework preferred
Experience in customer service or similar role preferred
Experience in customer account management preferred

Knowledge, Skills and Abilities

Knowledge of supply chain/logistics in a consumer products or related industry preferred.
Intermediate MS Office and SAP experience preferred
Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans

Compensation: $23 - $25 / hour

Quick Apply

Refine Your Search

customer account specialist jobs in lenexa, ks

Customer Account Specialist

Customer Solutions Specialist

Customer Service Specialist

Customer Care Specialist

Customer Experience Manager

Irrigation Service Technician Specialist

Registered Veterinary Technician

Looking for a Part Time Assistant Community Manager | Leasing & Marketing Specialist

Automotive Driver Systems Calibration Technician

Outside Sales Executive

Ford Dealership Front End Technician Specialist

Automotive Product Specialist - McCarthy Honda

Technical Sales Support Specialist - Distribution B2B

Entry Level Customer Training Specialist – Traveling

Assistant Warehouse Manager

Bilingual Branch Wholesale Product Specialist (Spanish)

Digital Marketing Specialist

Senior Sales Executive

Mailing Product Specialist (B2B Outside Sales)

Radiologic Technologist up to $5k Sign on bonus!

I want to receive the latest job alert for customer account specialist in lenexa, ks

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