Top 11 Help desk analyst Jobs in Lenexa, Ks

Desktop Support Analyst
Careficient —Kansas City, MO
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
5d
IT Security Analyst I
Academy Bank —Kansas City, MO
- $50,000 - $75,000 a year
- Full-time
- Office
- Bachelor's degree
- SharePoint
- Paid holidays
- Disability insurance
System Analyst
Menlo | K12itc —Kansas City, MO
- Mid-level
- Windows
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
URBN IT Support Analyst
URBN —Kansas City, KS
- Full-time
- Mid-level
- Continuous improvement
- 2 years
- Health insurance
- Dental insurance
IT Security Analyst I
Academy Bank, N.A. —Kansas City, MO
- $50,000 - $75,000 a year
- Office
- Bachelor's degree
- SharePoint
- Paid holidays
- Disability insurance
Quick Apply
ERP Application Support Specialist
Nazdar Company —Lenexa, KS
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
Endpoint Services Analyst II
Academy Bank —Kansas City, MO
- From $28.50 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Paid holidays
- Disability insurance
9d
Endpoint Services Analyst II
Academy Bank, N.A. —Kansas City, MO
- From $28.50 an hour
- Mid-level
- Office
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
9d
Senior Enterprise Applications Engineer (Kansas City, MO)
Benchmark Makers —Kansas City, MO
- Email
- Computer science
- Computer Science
- Office

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Desktop Support Technician
Sanametrix —Kansas City, MO
Six (6) or more years of technical support experience or a bachelor’s degree in a technical discipline with three (3) or more years technical support experience…
$55,000 - $62,000 a year
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PC Support Technician
Link Solutions, Inc. —Leavenworth, KS
Provide help desk and desktop support services, diagnose technical issues, and implement resolutions or temporary workarounds when immediate resolution is not…

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply
Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
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help desk analyst jobs near lenexa, ks

Desktop Support Analyst

Careficient -
Kansas City, MO

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Computer operation
Smartphone (troubleshooting support)
Wireless access points
Technical documentation
iOS
Windows
Android
Microsoft Office
VLAN
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Remote access management
Desktop applications
Networking equipment (troubleshooting support)
Firewall Management
VPN management
Network infrastructure management
Desktop administration
Active Directory management
IT department experience

Full Job Description

Job Summary

We are seeking a knowledgeable and customer-focused Desktop Support Analyst II to join our IT support team. This position involves resolving end-user technical issues, providing Tier 1 and Tier 2 support, and assisting with fundamental network and infrastructure tasks. The ideal candidate will have a strong technical background, excellent communication and writing skills, and experience in supporting both desktop and mobile device environments.

Key Responsibilities

Respond to and resolve hardware, software, and network-related issues via phone, email, remote tools, or in person.
Provide Tier 1 and Tier 2 support for desktop systems, mobile devices, and business applications.
Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
Contributes to special projects focused on end-user support.
Support and troubleshoot mobile platforms, including Android and iOS, for email setup, MDM enrollment, and app troubleshooting.
Assist with basic network infrastructure support: unmanaged/managed switches, access points, patch panels, VPN firewalls.
Document issues, resolutions, and procedures in the ticketing system using clear, concise, and professional writing.
Conduct user onboarding and offboarding, including the setup of accounts and equipment.
Ensure compliance with security policies and operational procedures.
Escalate unresolved or complex issues to senior IT staff or specialized teams.

Qualifications

Required:

2–4 years of experience in an IT Help Desk or desktop support role.
Broad general knowledge of computer technology and applications.
Experience supporting Windows OS, Office 365, and Active Directory.
Proficiency in supporting Android and iOS devices.
Knowledge of basic networking equipment, including switches, firewalls, and access points.
Broad general knowledge of computer technology and applications.
Basic understanding of networking concepts: IP addressing, DNS, DHCP, VLANs.
Experience with physical network troubleshooting (e.g., patch panels, port mapping).
Experience with VPN setup and reviewing firewall logs for connectivity issues.
Strong written communication skills for documentation and user communication.
Excellent verbal communication and customer service abilities.

Preferred:

Associate’s or bachelor’s degree in IT, Computer Science, or equivalent experience and training, preferably with a concentration in Computer Science or a healthcare-related field.
Industry certifications: CompTIA A+, Network+, or Cisco CCNA.
Familiarity with Ubiquiti, Meraki, or similar SMB networking platforms.
Experience with mobile device management (MDM) platforms.
Exposure to macOS or Linux environments.

Working Environment

Standard business hours with occasional after-hours support or maintenance windows.
May involve lifting and moving IT equipment (up to 40 lbs.) and working in server and network closets.
Hybrid or on-site support is required based on organizational needs.
Role requires regional travel

What We Offer

Competitive salary and benefits package
Supportive and collaborative team environment.
Healthcare coverage, including dental and vision.
Hands-on exposure to a broad range of IT systems and infrastructure

Quick Apply

Refine Your Search

help desk analyst jobs in lenexa, ks

Desktop Support Analyst

IT Security Analyst I

System Analyst

URBN IT Support Analyst

IT Security Analyst I

ERP Application Support Specialist

Endpoint Services Analyst II

Endpoint Services Analyst II

Senior Enterprise Applications Engineer (Kansas City, MO)

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