Top 10 Help desk support Jobs in Lewiston, Id

IT Operations & Support Technician
Lewis-Clark State College —Lewiston, ID
- From $21.10 an hour
- Full-time
- Classroom
- Microsoft Outlook
- Computer literacy
- Wellness program
- Paid parental leave
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IT Support Specialist
Sofidel —Lewiston, ID
- On call
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
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3d
IT Customer Support, Entry
Washington State University —Pullman, WA
- $5,249 - $7,062 a month
- Online Application
- Background check
- 5 years
- Writing skills
- Paid holidays
- Disability insurance
Computer Support Technician
Northwest River Supplies(NRS) —Moscow, ID
- $20 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Computer Support Technician
NRS —Moscow, ID
- $20 - $25 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
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Network/Telecom Engineer - Fully Onsite
St. Joseph Regional Medical Center —Lewiston, ID
- On call
- Computer Science
- Hospital
- System design
4d

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IT Customer Support, Entry
Washington State University —Pullman, WA
Must have, or be able to obtain by time of hire, a valid driver’s license and meet requirements in accordance with SPPM 7.10 and departmental driving standards.
$5,249 - $7,062 a month
IT Support Specialist
Sofidel —Lewiston, ID
This role provides front-line technical support to our corporate office and manufacturing plants. Associate’s or Bachelor’s degree in Information Technology or…
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3d

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
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System Support Specialist I
ODW Logistics Inc —Lockbourne, OH
This role is responsible for intake, triage, and resolution of end user requests, while ensuring equipment is configured and staged, for deployment across field…
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help desk support jobs near lewiston, id

IT Operations & Support Technician

Lewis-Clark State College -
Lewiston, ID

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Job Details

Full-time
From $21.10 an hour

Benefits

Wellness program
Paid parental leave
Paid holidays
Health insurance
Dental insurance
Parental leave
Vision insurance

Qualifications

Optimizing workflow processes
Desktop computer repair
Computer operation
Equipment installation
In-person customer service
Hardware maintenance
Research
Software installation
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Vendor communication
Equipment malfunction response
macOS
Process improvement planning
Desktop administration
Operating system installation

Full Job Description

LC State invites applications for the position of IT Operations & Support Technician.

Salary and rank based on experience and qualifications: $21.10 per hour

Required Qualifications:

Knowledge of computer trends, software, capabilities, and terminology.
Experience identifying and resolving computer and system problems, including compatibility conflicts, application operations, and hardware malfunctions.
Demonstrated ability to identify inefficiencies and recommend or implement process improvements.
Experience providing technical support in person, by phone, or via remote tools.
Basic knowledge of computer hardware and software installation, and operating systems (Windows and macOS).
Experience supporting users in the use of application software as well as communicating and coordinating with vendors, users, and other IT staff.
Experience with Microsoft Office.
Excellent customer service and communication skills.
Strong organizational skills and attention to detail.
Dependable, punctual, and able to work independently or as part of a team.
Ability to multi-task, prioritize, and manage time effectively.

Preferred Qualifications:

A+ Certification
AA or AS degree in a field related to Information Technology
2+ years of customer service experience
2+ years of experience working in a help desk or IT support environment (e.g., academic or enterprise setting).
Familiarity with Microsoft 365 apps and services, including Outlook, Teams, and OneDrive.
Experience with ticketing systems such as TeamDynamix, KACE, ServiceNow, etc.
Basic understanding of networking concepts (e.g., IP addressing, DNS, wireless troubleshooting).
Familiarity with IT asset management and inventory tracking.
Familiarity with endpoint security and mobile device management tools (e.g., Sophos, Microsoft Intune/Autopilot).
Familiarity with hardware imaging workflows and device provisioning processes.

Responsibilities:

Serve as the first point of contact for all IT support requests via phone, email, walk-in, or ticketing system.
Provide basic troubleshooting and support for hardware, software, printers, classroom technology, and peripheral devices.
Follow documented procedures and accurately record work in a ticketing system.
Assigns tickets and escalates unresolved issues to Tier 2/3 support personnel as appropriate.
Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office.
Support users with login issues, password resets, and multi-factor authentication (MFA).
Perform workstation imaging, setup, and software installations for new and existing users.
Maintain inventory records for computers, peripherals, and loaner equipment.
Support IT onboarding and offboarding processes, including account provisioning and equipment setup/return.
Monitor help desk systems and prioritize requests to ensure timely resolution and customer satisfaction.
Follow established procedures and contribute to knowledge base documentation.
Assist with classroom technology setup and troubleshooting when needed.
Provide in-person, phone, and remote support to ensure consistent service across campus.
Researches potential software and makes recommendations based on findings.
Assist with software license management, including tracking, provisioning, and vendor coordination for applications such as Adobe Creative, Cloud and Microsoft 365.
Support endpoint security monitoring and assist with escalation of antivirus and EDR alerts in coordination with senior IT staff.

Additional duties include direct and indirect activities to support recruitment and retention of students.

Application Procedure: Please upload all of the following documents or your application may not be considered for review.

Cover Letter/Letter of Interest
Resume/Curriculum Vitae
Contact Information or Letters for three (3) Professional References

This position is open until filled and will remain open until a suitable pool of candidates is identified.

This position is subject to the successful completion of a criminal background check and may also be subject to an education verification. LC State is an EEO/VETS employer.

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help desk support jobs in lewiston, id

IT Operations & Support Technician

IT Support Specialist

IT Customer Support, Entry

Computer Support Technician

Computer Support Technician

Network/Telecom Engineer - Fully Onsite

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