Top 10 Client success Jobs in Lisbon Me

Seasonal Customer Success Expert
Sail Energy —Turner, ME
- $20 - $25 an hour
- Temporary
- Customer service
- Mid-level
- Microsoft Office
- Paid training
- Paid time off
Quick Apply
3d
Customer Success Center Manager
Northeast Bank —Lewiston, ME
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- 3 years
- Finance
- Bachelor's degree
- Paid time off
Quick Apply
10d
Marketing Manager, Client Marketing
Tyler Technologies —Yarmouth, ME
- Marketing
- Analysis skills
- Bachelor's degree
Quick Apply

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Seasonal Customer Success Expert

Sail Energy
Turner, ME

Quick Apply

Job Details

Temporary | Part-time
$20 - $25 an hour
3 days ago

Benefits

Paid training
Paid time off
On-the-job training
Referral program

Qualifications

Clear verbal communication
Active listening
Customer service
Account development
Microsoft Office
High school diploma or GED
Customer relationship management
Organizational skills
Computer skills
Customer support

Full Job Description

INCENTIVE AND SPIFF OPPORTUNITIES!

$2 shift differential!

At Sail Energy, our purpose is to provide people with safe, comfortable efficient homes. A Customer Success Expert is a key part of our ability to do just that. Hiring for two shifts, 2:00pm- 8:00pm, 4:00pm- 10:00pm.

Seasonal Customer Success Expert Position Summary

The Customer Success Expert is responsible for creating an exceptional customer experience while taking ownership of every customer relationship from the initial contact through final resolution. This position serves as a trusted advisor by proactively identifying opportunities to improve the customer's comfort, safety, convenience, and overall experience.

Customer Success Experts support customer retention, company growth, and customer lifetime value by educating customers on services, identifying opportunities, and strengthening long-term relationships. Every interaction should build loyalty by understanding what the customer values most, identifying opportunities to meet their needs, and delivering a higher level of service.

Customer Experience & Account Ownership

Serve as the primary point of contact for customers by phone, email, and in person.
Own every customer interaction until fully resolved.
Build lasting customer relationships through professionalism, deliberate understanding, empathy, and proactive communication.
Maintain detailed account notes and follow through on commitments.
Understand customer needs before solving and proactively recommend solutions before issues become problems.

Customer Growth & Retention

Ask, listen, and understand to identify opportunities to better serve customers during every interaction.
Educate customers on automatic delivery, budget plans, service agreements, financing, and value-added programs.
Uncover opportunities for equipment replacement, HVAC upgrades, propane conversions, and heat pumps.
Generate qualified leads for Sales and Service.
Encourage customer referrals.
Protect customer relationships by reinforcing the value of Sail Energy.
Process customer payments accurately.
Support billing and accounts receivable efforts while preserving customer relationships.

Product & Industry Knowledge

Develop expertise in Sail Energy products and services.
Clearly explain company programs and offerings.
Understand heating, cooling, propane, and fuel delivery services.

Seasonal Customer Support Expert Required Knowledge, Skills & Abilities

Minimum of two years of customer success experience.
High School Diploma or equivalent.
Home services industry experience preferred.
Excellent inquiry and listening skills.
Professional communication, organization, and computer skills.
Positive and supportive personality.
Competitive nature.
Growth mindset and trusted advisor approach.

Seasonal Customer Support Expert Performance Expectations

Customer Satisfaction.
Retention.
Service Agreement Growth.
Budget Plan Growth.
Qualified Opportunities.
Referral Generation.
Documentation Accuracy.
First Contact Resolution.
Contribution to Company Growth.

EEO and ADA Commitment

At Sail Energy, everyone matters and has a voice. We are committed to providing an environment of mutual respect where equal opportunities and reasonable accommodations are available to all applicants and team members. Decisions are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, creed, national origin, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, genetic information, veteran status, age, or any other non-merit characteristic protected by federal or state laws. We will not respond to unsolicited third-party recruiters or agencies. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at [email protected] or call 207-837-4130.

Pay: $20.00 - $25.00 per hour

Benefits:

On-the-job training
Paid time off
Referral program

Application Question(s):

Are you willing to work an afternoon / evening Shift?

Education:

High school or equivalent (Preferred)

Experience:

Home Service Industry: 2 years (Preferred)
Customer service: 2 years (Preferred)
Oil and Gas: 1 year (Preferred)

Work Location: In person

Quick Apply

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client success jobs in lisbon me

Seasonal Customer Success Expert

Customer Success Center Manager

Marketing Manager, Client Marketing

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