Top 16 Remote help desk Jobs in Lititz Pa

Customer Support Specialist - IT
Constellation Energy Generation, LLC. —Middletown, PA
- $58,500 - $97,200 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
5d
Help Desk Support Analyst
Cordicate IT —Hershey, PA
- Up to $50,000 a year
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
3d
Systems Administrator
Watchkeep —West Reading, PA
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Windows
- US work authorization
- Health savings account
- Health insurance
Quick Apply
IT Support Technician / Field Service Technician
Elite Tech Support LLC —New Holland, PA
- Part-time
- Computer science
- Clean driving record
- Computer Science
- Paid time off
Quick Apply
5d
IT Service Desk Technician I (Part-Time)
Penske Truck Leasing and Logistics —Reading, PA
- Part-time
- Pass drug screening
- Research
- Mid-level
Junior Business Systems Analyst
Willow Valley Communities —Willow Street, PA
- From $23.20 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Customer service
- Health insurance
- Dental insurance
Desktop Support Technician
Ovation Workplace Services Inc —Reading, PA
- $35,000 - $49,000 a year
- Weekends as needed
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Managed Services Help Desk Technician
Stratix Systems —Wyomissing, PA
- $38,000 - $50,000 a year
- Overtime
- Computer science
- Computer Science
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Enterprise Support Technician (Information Systems Department)
Berks County PA —Reading, PA
- Full-time
- Computer science
- Computer Science
- Maintenance
7d
Service Desk Engineer L2
Omega Systems —West Lawn, PA
- $60,000 - $72,000 a year
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
IBMi System Administrator
Penske Truck Leasing and Logistics —Reading, PA
- On call
- Pass drug screening
- Mid-level
- Travel
14d
IT Service Desk Specialist - Part Time Onsite
CP Flexible Packaging —York, PA
- Overtime
- Spanish
- English
- Mid-level
Quick Apply
Traveling Digital Front End (DFE) & Network Support Technician
Axiom Engineering Group, LLC —United States
- $35 - $45 an hour
- Weekends as needed
- Customer service
- Mid-level
- Driving
- 401(k)
- 401(k) matching
Quick Apply

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Help Desk Analyst
Solu Technology Partners —Harrisburg, PA
This is a Tier 1, high-volume phone support role focused on inbound calls, password resets, basic troubleshooting, and application support.
$40,000 a year
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Information Technology Specialist (Level 1)
Tandem Living —Lancaster, PA
This entry-level role is responsible for troubleshooting technical problems, escalating complex issues as needed, and ensuring timely resolution to support…
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IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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7d
Help Desk Technician
Integrated Services for Behavioral Health —Delaware, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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2d

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remote help desk jobs near lititz pa

Customer Support Specialist - IT

Constellation Energy Generation, LLC. -
Middletown, PA

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Job Details

Full-time
$58,500 - $97,200 a year
5 days ago

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Mobile device support
Windows
Microsoft Office
Managing clients in a customer support role
Desktop (troubleshooting support)
Customer support ticket management
Customer support
Desktop administration
Active Directory management
Ticketing system technical support
Mobile devices

Full Job Description

Overview:

WHO WE ARE

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.

TOTAL REWARDS

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

This Customer Support Specialist role can be filled at the Entry or Mid-level. Please see minimum qualifications list below for each level

Expected Salary Range:

Entry-Level - $58,500 to $65,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Mid-Level - $72,900 to $81,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Responsibilities:

PRIMARY PURPOSE OF POSITION

This position will be 100% onsite at the Crane Clean Energy Center in Middletown, Pennsylvania. Provides day-to-day operational support of the service desk, workplace technologies and devices in accordance with service level agreements and business priorities. Effectively manages client engagements and service requests for both on-site and remote customers. Performs activities related to device lifecycle management such as procurement, provisioning, IMACs (install, move, add and changes), refresh and disposal as well as inventory management. Also, provides technical support for Executive/VIP clients, high profile meetings/events, video conference equipment and BU specific IT requests such as projects, restoration services, storm duty and emergency response as needed.

PRIMARY DUTIES AND ACCOUNTABILITIES

Client Relationship Management – help establish and maintain IT Client relationships which includes:
- Provides front-line primary technical request support to end users on various technical issues and problems relating to hardware, software and peripherals.
- Responds to, documents and resolves service tickets in a timely manner in accordance with IT Service Level Agreements.
- Utilize problem-solving skills to analyze, consult, diagnose and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.
- Provides support for desktop computer systems, including repair, installation, and testing of systems, peripherals, and software.
- Provides support for multiple platforms including desktops, laptops, mobile devices, video conferencing equipment, printers, scanners, and plotters.
- Performs remote troubleshooting and guide clients in basic installations
- Acts a technical liaison between the business, vendors and IT for technical solution and product evaluations.
Project Support – coordinate and or execute projects involving IT resources and client engagement
- Works with project teams to ensure the timely and successful delivery of IT projects related to end user devices or support of hardware related to client engagement.
Executive Support – perform break fix, end user device service requests for VIP clients
Business continuity and emergency response – Ensures business continuity during all emergency responses.
- Engages in all emergency response situations such as storm support or network outages. Maintain open line of communication with leadership, the ITOC and point of engagement.
Change Management (CM) - Support CM activities related to new or enhanced Services provided by IT
Knowledge Management – Create and modify knowledge articles to improve customer experience
Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model.
Vendor Coordination – Work with vendor partners included but not to limited escalations, escorts, etc..

MINIMUM QUALIFICATIONS FOR ASSOC CUSTOMER SUPPORT SPECIALIST - IT

Experience in related experience in desktop support.
Experience with Computer Support, Customer Service, Help Desk, Ticketing System
Demonstrated ability to understand and communicate customer issues
Ability to work independently and collaboratively to support individual, shared and organizational issues, goals and targets
Strong communication skills (verbal and written)

MINIMUM QUALIFICATIONS FOR CUSTOMER SUPPORT SPECIALIST - IT

Associates degree and typically 2 to 4 years related experience in IT Customer Support or 2 - 5 years relevant work experience
Appropriate technical skills Active Directory, Windows OS, Mac OS, Office 365, Mobile Devices, Business Applications such as Service Now, Asset Suite, etc.
Strong problem-solving skills
Excellent communications skills (written and verbal)

Qualifications:

PREFERRED QUALIFICATIONS

Bachelor’s degree in Computer Science
ServiceNow experience
Ability to provide on-call support after normal business hours
A+ and Network+
Customer Service Experience
Knowledge of business practices and processes in ITIL, Agile, etc.

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Refine Your Search

remote help desk jobs in lititz pa

Customer Support Specialist - IT

Help Desk Support Analyst

Systems Administrator

IT Support Technician / Field Service Technician

IT Service Desk Technician I (Part-Time)

Junior Business Systems Analyst

Desktop Support Technician

Managed Services Help Desk Technician

Enterprise Support Technician (Information Systems Department)

Service Desk Engineer L2

IBMi System Administrator

IT Service Desk Specialist - Part Time Onsite

Traveling Digital Front End (DFE) & Network Support Technician

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