Top 2469 Customer service supervisor Jobs in Livonia Mi

Call Center Operations Manager
UAW-FCA-Ford-General Motors Legal Services Plan —Wayne, MI
- $75,000 - $82,000 a year
- Email
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
RN House Supervisor: PRN - Days and Nights
Havenwyck Hospital (UHS) —Auburn Hills, MI
- 12 hour shift
- CPR Certification
- Nursing
- Psychiatry
- Paid time off
- Opportunities for advancement
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Controls Engineering Supervisor
Connect Force —Canton, MI
- $110,000 - $120,000 a year
- Full-time
- 6 years
- System design
- Supervising experience
- Paid holidays
- Health insurance
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Controls Engineering Supervisor
Connect Force —Wixom, MI
- $110,000 - $120,000 a year
- Full-time
- 6 years
- System design
- Supervising experience
- Paid holidays
- Health insurance
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Foster Care Supervisor
Judson Center —Dearborn, MI
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
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Recreational Therapist Supervisor
Behavioral Center of Michigan —Detroit, MI
- From $55,000 a year
- Full-time
- Psychiatry
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
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Mental Health Supervisor -Adult Outpatient
The Guidance Center —Taylor, MI
- Weekends as needed
- LPC
- Mid-level
- Outpatient experience
- Paid holidays
- Disability insurance
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Customer Service Dept Supervisor (US)
Unilock Michigan, Inc —Brighton, MI
- Writing skills
- Mid-level
- Associate's degree
Quick Apply
Bilingual Spanish /English Afternoon Quality Control Supervisor
Pivot Staffing, LLC —Sterling Hts, MI
- From $21 an hour
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
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Clinical Supervisor Adult Outpatient Services
MISIDE —Detroit, MI
- $60,000 - $70,000 a year
- Weekends as needed
- LPC
- Mid-level
- Office
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Family Support Services Program Manager
Spectrum Human Services —Southfield, MI
- $48,000 - $55,000 a year
- Full-time
- Clean driving record
- Current TB test
- Mid-level
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11d
Manager of Patient Services - Operating Room
DMC Children's Hospital of Michigan —Detroit, MI
- Full-time
- Nursing
- Surgery
- RN License
- Health savings account
- Health insurance
Supervisor Intellectual - Developmental Disabilities
The Guidance Center —Southgate, MI
- Weekends as needed
- Mid-level
- Driver's License
- Children
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Operations Supervisor
JCPenney —Ann Arbor, MI
- From $20 an hour
- Merchandising
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Manager, Assessment & Referral Services (Intake Manager)
Havenwyck Hospital (UHS) —Auburn Hills, MI
- Full-time
- LMFT
- Master of Social Work
- Nursing
- Loan repayment program
- Health insurance
Quick Apply
Manager of Floor Experience & Engagement
Michigan Science Center —Detroit, MI
- $47,000 - $50,000 a year
- Weekends as needed
- Bachelor of Science
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Quality Manager (Automotive Experience Required)
Harada Industry of America, Inc. —Novi, MI
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Controls Engineering Supervisor
Connect Force —Novi, MI
- $110,000 - $120,000 a year
- Full-time
- 6 years
- System design
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
MAINTENANCE TEAM LEAD
Merlin Entertainments —Auburn Hills, MI
- $22 an hour
- Full-time
- Mid-level
- Supervising experience
- Mentoring
- Dental insurance
- Tuition reimbursement
Mental Health Supervisor – Adult Outpatient
INFOSAGE SYSTEMS —Taylor, MI
- $35.60 - $48.17 an hour
- Weekends as needed
- Addiction Medicine
- LPC
- Mid-level
- Paid training
- Mileage reimbursement
Quick Apply
22h

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customer service supervisor jobs near livonia mi

Call Center Operations Manager

UAW-FCA-Ford-General Motors Legal Services Plan
Wayne, MI

Quick Apply

Job Details

Full-time
$75,000 - $82,000 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
401(k) 6% Match
Vision insurance
Life insurance
Retirement plan

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Staff policy implementation
Process improvement planning
Analytics

Full Job Description

The UAW-FCA-Ford-General Motors Legal Services Plan is seeking an experienced Call Center Operations Manager to lead our Member Intake Department and drive continuous improvement in service quality, operational performance, and the member experience.

Our Member Intake Department serves as the first point of contact for thousands of members seeking legal assistance each year. Representatives verify eligibility, explain Plan benefits, assign matters to staff attorneys or cooperating attorneys, and direct members to the appropriate resources when additional review or specialized referrals are needed.

We are seeking a proven leader who can build upon an established operation by strengthening quality assurance, improving first-contact resolution, reducing repeat calls, increasing productivity, and using data to drive continuous improvement.

Primary Responsibilities

● Lead, coach, and develop a team of approximately 12 unionized Member Intake Representatives.

● Build a culture focused on professionalism, accountability, and exceptional member service.

● Develop and oversee a quality assurance program that includes call monitoring, coaching, and performance feedback.

● Improve first-contact resolution by ensuring representatives provide complete, accurate explanations of Plan benefits, referral procedures, and member responsibilities.

● Analyze operational metrics and prepare reports that identify trends, measure productivity, improve service quality, and reduce repeat calls.

● Supervise a primarily remote workforce while ensuring accountability and consistent performance.

● Identify workflow improvements and implement technology, including AI tools, that enhance efficiency and the member experience.

● Partner with attorneys and leadership to continuously improve departmental performance and member satisfaction.

Qualifications

● Bachelor’s degree preferred, or an equivalent combination of education and progressively responsible contact center leadership experience.

● Seven or more years of leadership experience in a contact center, customer service, member services, employee benefits, insurance, healthcare, financial services, legal operations, or another service-focused environment.

● Demonstrated success improving contact center performance through quality assurance, employee coaching, operational analytics, and process improvement.

● Strong leadership, communication, analytical, coaching, and organizational skills.

● Experience supervising remote or hybrid teams required.

● Unionized environment. Experience administering CBA or detailed employee policies and manual.

Compensation & Benefits

Salary: $75,000–$82,000, depending on qualifications and experience.

We offer an excellent benefits package, including comprehensive health insurance, an employer-paid 6% 401(k) contribution, 15 paid holidays, paid vacation and sick leave, and a hybrid work environment.

If you are passionate about developing employees, improving operations, and delivering an outstanding member experience, we encourage you to apply.

Qualified applicants should submit a resume, references and cover letter to [email protected].

Pay: $75,000.00 - $82,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Wayne, MI 48184

Quick Apply

Refine Your Search

customer service supervisor jobs in livonia mi

Call Center Operations Manager

RN House Supervisor: PRN - Days and Nights

Controls Engineering Supervisor

Controls Engineering Supervisor

Foster Care Supervisor

Recreational Therapist Supervisor

Mental Health Supervisor -Adult Outpatient

Customer Service Dept Supervisor (US)

Bilingual Spanish /English Afternoon Quality Control Supervisor

Clinical Supervisor Adult Outpatient Services

Family Support Services Program Manager

Manager of Patient Services - Operating Room

Supervisor Intellectual - Developmental Disabilities

Operations Supervisor

Manager, Assessment & Referral Services (Intake Manager)

Manager of Floor Experience & Engagement

Quality Manager (Automotive Experience Required)

Controls Engineering Supervisor

MAINTENANCE TEAM LEAD

Mental Health Supervisor – Adult Outpatient

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