Top 316 Knowledge manager Jobs in Llano, Tx

Tech Support Manager
Security Snapshot LLC —Kingsland, TX
- $48,000 - $60,000 a year
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
Clinic Manager Oncology RN FT Days
Baylor Scott & White Health —Marble Falls, TX
- Full-time
- Nursing
- RN License
- BLS Certification
- Health insurance
- Tuition reimbursement
Electrical Project Manager
Thalle Construction Company —Texas
- Construction site
- 8 years
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Survey Manager
Thalle Construction Company —Texas
- Background check
- Construction site
- Research
- Paid holidays
- Disability insurance
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Heavy Civil Project Manager
Thalle Construction Company —Texas
- Civil engineering
- Construction site
- Bachelor of Science
- Paid holidays
- Disability insurance
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Case Manager II, Coordinated Specialty Care, MHA, Pos. #504, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.20 an hour
- Full-time
- Clean driving record
- Computer literacy
- Mid-level
- Mileage reimbursement
- Loan repayment program
Case Manager II, ACT, MHA, Pos. #125, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.98 an hour
- Full-time
- Clean driving record
- Computer literacy
- Adults
- Mileage reimbursement
- Loan repayment program
Territory Manager, Interventional Pain - Central Texas (Austin, TX)
Avanos Medical —Texas
- $70,000 - $130,000 a year
- Weekends as needed
- Remote
- Marketing
- Hospital
- 5 years
- Health insurance
- 401(k) matching
Area Manager
Loyal Source Government Services —Texas
- $115,000 a year
- CPR Certification
- Customer service
- HIPAA
Quick Apply
10d
Territory Sales Manager
PartsXpress —Texas
- $50,000 - $70,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Plum POS Relationship Manager - Dallas
Plum Technologies —Texas
- $30,000 - $80,000 a year
- Part-time
- Background check
- Bar
- Restaurant management
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Data Center Construction Project Manager (RCDD)
MP NEXLEVEL LLC —Texas
- Microsoft Outlook
- High school
- 5 years
- Employee stock purchase plan
- Paid holidays
Quick Apply
Tax & Accounting Senior Manager (CPA)
Dower & Associates —Texas
- $100,000 - $150,000 a year
- CPA
- Finance
- Master's degree
Hospitality Manager
Buckner International —Burnet, TX
- Full-time
- CPR Certification
- Ability to walk for extended periods
- BLS Certification
Quick Apply
Store Manager in Training
TXB Market and Food Stores Inc —Marble Falls, TX
- Weekends as needed
- Hospitality
- Merchandising
- Mid-level
- Disability insurance
- Dental insurance
17h
Spa Manager
Crescent Hotels & Resorts LLC —Horseshoe Bay, TX
- Full-time
- Data analysis skills
- Windows
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Assistant Manager - STORAGE
TJO 10 X 10 MANAGEMENT, L.P. —Horseshoe Bay, TX
- $16.50 - $17.00 an hour
- Part-time
- Hospitality
- Computer literacy
- Mid-level
Quick Apply
Laundry Manager
Horseshoe Bay Resort —Horseshoe Bay, TX
- Weekends as needed
- Mid-level
- High school diploma or GED
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
Mountain Operations Manager
MOUNTAIN CAPITAL PARTNERS —Burnet, TX
- $25 an hour
- Full-time
- Mid-level
- Cash register
- Food service experience
Quick Apply
Assistant Merchandise Manager
Escondido Golf & Lake Club —Horseshoe Bay, TX
- Weekends as needed
- Merchandising
- Mentoring
- Organizational skills
- Health insurance
- 401(k)
Quick Apply
14d

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knowledge manager jobs near llano, tx

Tech Support Manager

Security Snapshot LLC
Kingsland, TX

Quick Apply

Job Details

Full-time
$48,000 - $60,000 a year
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
System administration
Business intelligence report generation
Software implementation
Direct client contact
Performance Reporting
Enterprise solutions implementation
Metrics Reporting
Windows
MFA
System deployment
Productivity software
Ticketing system technical support
Excel data analysis

Full Job Description

Position Summary

The Tech Support Manager is a hands-on leadership role that oversees Tier 1 technical operations while providing Tier 1 and Tier 2 support to Security Snapshot’s RIA and broker-dealer clients. This position leads the implementation, and ongoing administration of work management platform, including integrations with RingCentral VOIP, QuickBooks, Sage Intacct, and time tracking. The role manages the full support ticket lifecycle and produces firm-wide and client-level reports that improve operational visibility, support client deliverables, and inform management decisions.

Key Responsibilities

Support Operations

Oversee day-to-day Tier 1 operations: queue management, prioritization, SLA adherence, and escalation handling.
Personally perform Tier 1 and Tier 2 support work across the client base; serve as the senior technical resource on complex or sensitive tickets.
Develop and maintain runbooks, knowledge base articles, and standard operating procedures; coach Tier 1 staff on technical skills, client communication, and ticket discipline.

Work Management System Implementation & Administration

Lead the deployment of the firm's work management platform.
Implement integration with RingCentral VOIP, including call logging, click-to-dial, screen pops, and call disposition capture.
Implement integration with accounting platforms to support time-to-billing, invoicing, and revenue recognition workflows.
Build time tracking workflows that capture billable and non-billable activity at the technician, client, and project level.
Establish ticket taxonomy, routing rules, automations, and data governance standards.

Reporting & Analytics

Build and maintain firm-wide reporting covering technician productivity, ticket volume, SLA performance, utilization, and backlog.
Build and maintain client-level reporting suitable for embedding in Quarterly Business Reviews, CyberSnapshot reviews, and other recurring deliverables.
Deliver ad hoc analyses for senior leadership and the Manager of Support Services.

Cross-Functional Collaboration

Partner with the Manager of Support Services on operational planning, capacity modeling, and continuous improvement.
Work with Finance on time-and-billing accuracy.
Coordinate with Sales and Marketing on client-facing reporting and reference content.

Qualifications

Required

5+ years of technical support experience.
Demonstrated hands-on Tier 1/Tier 2 proficiency: Windows endpoints, Microsoft 365, identity and MFA, networking fundamentals, and common business applications.
Direct experience implementing or administering a work management, PSA, or ITSM platform (e.g., ConnectWise, Autotask, HaloPSA, Freshservice, ServiceNow, Zendesk).
Strong reporting capabilities: native reporting tools and Excel required; SQL or Power BI a plus.
Excellent written and verbal communication; comfortable interacting directly with client stakeholders, including CCOs and operations leaders.

Preferred

MSP, MSSP, professional services environment experience.
Familiarity with SEC/FINRA-regulated clients (RIAs, broker-dealers) and the documentation expectations of that environment.

First-Year Success Criteria

Work management platform fully deployed with RingCentral, time tracking, and accounting integrations in production.
Ticket SLA performance baselined and reported monthly.
Client-level reporting integrated into the recurring deliverable cadence.

Compensation & Work Arrangement

Salary Range: $48,000 – $60,000 annually, commensurate with experience.
Work Location: Kingsland, TX
Employment Type: Full-time, exempt.

Pay: $48,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

knowledge manager jobs in llano, tx

Tech Support Manager

Clinic Manager Oncology RN FT Days

Electrical Project Manager

Survey Manager

Heavy Civil Project Manager

Case Manager II, Coordinated Specialty Care, MHA, Pos. #504, Corpus Christi, TX

Case Manager II, ACT, MHA, Pos. #125, Corpus Christi, TX

Territory Manager, Interventional Pain - Central Texas (Austin, TX)

Area Manager

Territory Sales Manager

Plum POS Relationship Manager - Dallas

Data Center Construction Project Manager (RCDD)

Tax & Accounting Senior Manager (CPA)

Hospitality Manager

Store Manager in Training

Spa Manager

Assistant Manager - STORAGE

Laundry Manager

Mountain Operations Manager

Assistant Merchandise Manager

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