Top 25 Service desk manager Jobs in Longmont, Co

Manager, IT Operations & End User Services
Biodesix, Inc. —Louisville, CO
- $90,000 - $108,000 a year
- Computer Science
- 5 years
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
5d
Manager, IT Systems Administration & Operations
Crocs Inc (Enterprise) —Broomfield, CO
- $105,000 - $125,000 a year
- Hybrid work
- Computer science
- Azure
- Computer Science
- AD&D insurance
- Disability insurance
IT Director
Confidential —Westminster, CO
- $140,000 - $165,000 a year
- Full-time
- Computer science
- Management
- Computer Science
- Wellness program
- Health savings account
Quick Apply
9d
Senior IT Account Manager
Lyra Technology Group —Firestone, CO
- $75,000 - $90,000 a year
- Office
- Bachelor's degree
- Organizational skills
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IT Account Manager
Lyra Technology Group —Firestone, CO
- $75,000 - $90,000 a year
- Office
- Bachelor's degree
- Organizational skills
Quick Apply
Help Desk Technician
KPA —Lafayette, CO
- $33 - $36 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Windows
- Paid holidays
- Health insurance
9d
Senior IT Manager
Exxel Outdoors —Broomfield, CO
- $105,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
IT Infrastructure Engineer I, II, III
United Power, Inc —Brighton, CO
- $84,500 - $164,950 a year
- Multiple hires
- Hybrid work
- Computer Science
- Pass drug screening
- Research
- Health savings account
- Paid holidays
Organizational Change Manager & HRIS Contractor
Congruex —Boulder, CO
- $55 - $70 an hour
- Contract
- Mid-level
- Office
- 3 years
Quick Apply
Field Service Tech III (Classified)
BAE Systems Inc. —Broomfield, CO
- $57,319 - $91,710 a year
- Full-time
- Mid-level
- Microsoft Office
- Master's degree
- Health savings account
- Paid holidays
Network Support II
COMTECH TELECOMMUNICATIONS —Broomfield, CO
- $30.12 - $34.93 an hour
- Full-time
- Pass drug screening
- Mid-level
- Windows
Quick Apply
Business Systems & Integration Manager
HydraPak —Longmont, CO
- $120,000 - $140,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Paid holidays
- Paid time off
Quick Apply
Project Manager
FIRST RF —Boulder, CO
- $90,000 - $150,000 a year
- Overtime
- Hybrid work
- Mid-level
- Office
- 3 years
- Dental insurance
- Tuition reimbursement
IT Security Analyst
City of Brighton —Brighton, CO
- $109,139.83 - $115,688.22 a year
- Full-time
- Clean driving record
- System design
- Research
13d
IT Manager
REP Fitness —Westminster, CO
- $125,000 - $150,000 a year
- Hybrid work
- Computer Science
- 5 years
- Bachelor of Science
- Paid parental leave
- Health savings account
Quick Apply
Cloud Infrastructure Engineer
Infleqtion —Louisville, CO
- $97,000 - $112,000 a year
- Full-time
- Computer science
- Computer Science
- System design
- Paid parental leave
- Health savings account
Quick Apply
9d
Product Line Lead (Radar)
FIRST RF —Boulder, CO
- $155,000 - $210,000 a year
- Full-time
- Hybrid work
- Engineering
- System design
- Office
- Dental insurance
- Tuition reimbursement
Territory Manager
STEFFES GROUP INC —La Salle, CO
- $85,000 - $100,000 a year
- Full-time
- Construction site
- Mid-level
- Business development
- Health savings account
- Health insurance
Quick Apply
5d
Territory Sales Manager, Roofing - Utah
Westlake Royal Building Products —Henderson, CO
- Full-time
- Spanish
- Microsoft Outlook
- Mid-level
Quick Apply

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Manager, IT Operations & End User Services
Biodesix, Inc. —Louisville, CO
The successful candidate must be comfortable operating in a highly technical environment and actively participating in technical troubleshooting, operational…
$90,000 - $108,000 a year
Quick Apply
5d
System Support Manager
Epic Personnel Partners, LLC —Brighton, CO
Oversees all telephone changes, including routing for seating assignments. Manages and develops upgrades to the company's telephone system at the national and…
$62,000 - $65,000 a year
Quick Apply
6d

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Manager, IT Operations & End User Services

Biodesix, Inc. -
Louisville, CO

Quick Apply

Job Details

$90,000 - $108,000 a year
5 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance
Paid sick time

Qualifications

Enterprise software
Incident Escalation
Cloud-based systems
Technology management
Productivity software support
Productivity software
Cross-functional collaboration
Cross-functional communication
IT department experience

Full Job Description

Manager – IT Operations & End User Services

ABOUT US:

Biodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients. Biodesix Diagnostic Tests support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease. Biodesix Development Services enable the world’s leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics.

Our Mission: Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs.

Our Vision: A world where patient diseases are conquered with the guidance of personalized diagnostics.

For more information, please visit www.biodesix.com.

THE ROLE:

The IT Operations & End User Services Manager is responsible for leading day-to-day IT operational support and end-user technology services across the organization. This role oversees operational IT processes, endpoint support, onboarding/offboarding coordination, endpoint lifecycle management, operational escalations, and service delivery activities that support business continuity, employee productivity, laboratory operations, and enterprise growth. The position partners closely with Infrastructure Engineering, Cybersecurity, Software Development, Business Intelligence, Quality & Compliance, and business stakeholders to ensure stable, scalable, secure, and efficient operational support services across the organization. This is not a traditional help desk management role focused solely on ticket coordination or administrative oversight. The position is designed for a hands-on technical leader capable of helping mature and scale IT operations, operational support processes, endpoint management, and service delivery functions. The successful candidate must be comfortable operating in a highly technical environment and actively participating in technical troubleshooting, operational escalations, infrastructure coordination, and support process execution while leading and developing the operational support function.

WHAT YOU'LL DO:

IT Operations & Service Delivery

Lead day-to-day IT operational support functions including service desk operations, endpoint support, onboarding/offboarding coordination, incident management, and service delivery activities
Oversee and continuously improve IT processes, workflows, escalation procedures, support standards, documentation, and service delivery effectiveness
Establish and maintain operational metrics, support KPIs, ticket management practices, operational reporting, and service delivery measurements
Coordinate operational communications, escalation management, and issue resolution related to outages, maintenance activities, operational risks, and user-impacting changes
Collaborate closely with Infrastructure Engineering, Cybersecurity, Software Development, Business Intelligence, Quality & Compliance, and business stakeholders to support operational alignment, predictable execution, and business continuity

Technical Leadership & Innovation

Participate directly in technical troubleshooting, escalations, endpoint support activities, infrastructure coordination, and operational readiness initiatives
Provide technical leadership for complex operational and infrastructure issues involving Microsoft 365, endpoint technologies, identity/access management, enterprise productivity systems, and operational support platforms
Partner with Infrastructure Engineering and Cybersecurity teams to improve endpoint management, operational tooling, automation, and service delivery capabilities
Identify opportunities to improve support efficiency, user experience, and operational resiliency
Support operational readiness, coordination, and implementation activities related to infrastructure changes, system upgrades, maintenance events, and enterprise technology deployments
Assist with root cause analysis, technical problem resolution, operational planning, and continuous improvement efforts across IT teams
Stay current with emerging technologies, operational support trends, automation capabilities, and AI-driven solutions relevant to IT operations and end-user services

End User Services & Endpoint Operations

Oversee operational support for workstations, mobile devices, conferencing technologies, printers, Microsoft 365 services, and enterprise productivity tools
Ensure efficient onboarding, offboarding, provisioning, endpoint lifecycle management, inventory management, and asset tracking activities
Partner with infrastructure and security teams to support endpoint management technologies, device compliance requirements, and operational support coordination
Support a high-quality end-user experience through responsive support services and effective operational execution

Operational Governance & Team Leadership

Drive talent development, workforce planning, coaching, and performance management for the operational support team
Develop and maintain operational procedures, support documentation, knowledgebase articles, and standard operating procedures
Drive operational discipline through ticket governance, prioritization, escalation management, workload coordination, and continuous improvement initiatives
Support audit readiness, operational controls, and compliance documentation requirements within regulated environments
Lead, mentor, and develop IT support personnel while fostering a collaborative, accountable, and customer-focused culture
Support cross-functional collaboration, operational scalability, and service improvement initiatives across IT and business teams

WHAT YOU'LL BRING:

Bachelor’s degree in Information Technology, Information Systems, Computer Science, Engineering, Business, or related field; equivalent experience may be considered
6-10 years of progressive experience supporting enterprise IT operations, endpoint technologies, Microsoft 365 environments, IT service management platforms, operational process improvement initiatives, and cloud-based enterprise productivity technologies
5+ years of leadership or management experience leading technical support, operational, or infrastructure-focused teams, preferred
Experience managing operational escalations, service delivery activities, support processes, and cross-functional technical coordination
Technical certifications, operational certifications, or IT service management certifications are a plus
Exposure to healthcare, laboratory, biotechnology, diagnostics, or regulated or compliance-focused business environments, preferred
Familiarity with operational documentation, knowledgebase management, and service management best practices
Proven ability to lead operational support teams, manage competing priorities, and improve service delivery in a fast-paced environment.
Strong technical, analytical, and problem-solving skills, with experience handling escalations and driving cross-functional collaboration.
Excellent communication skills and a customer-focused, team-oriented approach.
Experience in regulated environments preferred; familiarity with HIPAA, FDA, ISO, CLIA, CAP, SOC 2, or similar frameworks is a plus.
Self-motivated, detail-oriented, and adaptable in a rapidly changing environment.

WHAT YOU'LL GET:

Annual Base Salary Range $90,000 to $108,000
Discretionary Bonus opportunity
Comprehensive health coverage: Medical, Dental, and Vision
Insurance: Short/Long Term Disability and Life Insurance
Financial benefits: 401(k), Flex Spending Account
120 hours of annual vacation
72 hours of paid sick time off
11 paid holidays + 3 floating holidays
Employee Assistance Program
Voluntary Benefits
Employee recognition program

WHAT TO EXPECT IN THE INTERVIEW PROCESS:

We want you to have a clear view of the IT Operations & End User Services Manager role—and we want to get to know the real you. Our interview process is designed to be thorough, transparent, and give you direct insight into what it’s like to work here:

Virtual Recruiter Screen – A conversation to understand your background, what motivates you, and where you're looking to grow.

Hiring Manager Interview – A deeper discussion about your experience, skills, and approach.

Final On-Site Interview – Tour our corporate headquarters; interview with additional members of the team to discuss alignment and fit.

Individual base compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Quick Apply

Refine Your Search

service desk manager jobs in longmont, co

Manager, IT Operations & End User Services

Manager, IT Systems Administration & Operations

IT Director

Senior IT Account Manager

IT Account Manager

Help Desk Technician

Senior IT Manager

IT Infrastructure Engineer I, II, III

Organizational Change Manager & HRIS Contractor

Field Service Tech III (Classified)

Network Support II

Business Systems & Integration Manager

Project Manager

IT Security Analyst

IT Manager

Cloud Infrastructure Engineer

Product Line Lead (Radar)

Territory Manager

Territory Sales Manager, Roofing - Utah

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