Top 411 Call center Jobs in Los Angeles, Ca

Pharmacy Technician - Desk Tech On-site
Apex Infusion Pharmacy —Signal Hill, CA
- $23 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative Lead (Bilingual Mandarin)
Clever Care Health Plan —Arcadia, CA
- $26.15 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Technical Support Representative
WTIwireless —Calabasas, CA
- $21.63 an hour
- Full-time
- Inventory management
- US work authorization
- In-person
- Paid training
- Health insurance
Quick Apply
Business Development and Call Center Associate - Automotive
Glendale Nissan —Glendale, CA
- $40,000 - $50,000 a year
- Full-time
- Spanish
- Writing skills
- English
- Paid training
- Paid holidays
Quick Apply
Credit Union Call Center Rep - Experience in a credit union is required!
Addvantage Credit Union Staffing —Glendale, CA
- $22.50 - $23.50 an hour
- Temporary
- High school diploma or GED
- 1 year
- Communication skills
Quick Apply
13d
Call Center Representative
Wilshire Law Firm —Los Angeles, CA
- $25 - $33 an hour
- Full-time
- 18 years or older
- Mid-level
- Typing
- AD&D insurance
- Paid holidays
Call Center Agent
GRACELIGHT COMMUNITY HEALTH —Los Angeles, CA
- $24.68 - $35.29 an hour
- Full-time
- No high school diploma
- Mid-level
- 3 years
Quick Apply
Intake Call Center - Medical
Synergy —Glendale, CA
- $25 - $28 an hour
- Full-time
- Bilingual
- Medical office experience
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
11d
Workforce Scheduler
Golden Pet Brands —Los Angeles, CA
- $23.08 - $28.05 an hour
- Remote
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
6d
Call Center Agent
Kedren Community Health Center Inc —Los Angeles, CA
- $21 - $25 an hour
- Computer literacy
- HIPAA
- Medical terminology
Quick Apply
Customer Service & Warranty Specialist
Dukers Appliance Co., USA Ltd. —Paramount, CA
- $20 - $23 an hour
- Full-time
- Mid-level
- In-person
- Associate's degree
- Paid holidays
- Health insurance
Quick Apply
2h
Call Center Appointment Setters
New Haus Roofing & Construction —Burbank, CA
- $18 - $19 an hour
- Weekends as needed
- In-person
- Entry level
- Opportunities for advancement
Quick Apply
Call Center Representative
Confidential —Long Beach, CA
- From $20 an hour
- Full-time
- Bilingual
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Ambulance Night Dispatcher
PREMIER MEDICAL TRANSPORT INC —Brea, CA
- $29.00 - $32.27 an hour
- Overtime
- Customer service
- HIPAA
- No experience needed
- Paid training
- Health insurance
Quick Apply
Bilingual Customer Service Representative
Confidential-Manufacturing —Vernon, CA
- $19 - $21 an hour
- Full-time
- Computer literacy
- Data analysis skills
- English
Quick Apply
Customer Service Representative
Ritz rooter —Inglewood, CA
- $16 - $18 an hour
- Part-time
- Sales
- No experience needed
- English
- Health insurance
- Paid time off
Quick Apply
Enrollment Specialist (Part-Time) (Fully-Remote) (PST Hours)
Phamily —Los Angeles, CA
- $21 an hour
- Part-time
- Remote
- Organizational skills
- Communication skills
- Entry level
Quick Apply
Fin Care Specialist I (Customer Service)
Cedars-Sinai —Los Angeles, CA
- $25.57 - $39.63 an hour
- 8 hour shift
- High school diploma or GED
- Fair chance
- Business Administration
- Health insurance
- Dental insurance
BEHAVIORAL HEALTH CALL CENTER REPRESENTATIVE
Chinatown Service Center —Los Angeles, CA
- $23 - $25 an hour
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Appointment Scheduler
Saban Community Clinic —Los Angeles, CA
- $22.50 - $24.00 an hour
- Full-time
- Background check
- Spanish
- High school diploma or GED
- 403(b) matching
- Paid holidays
Quick Apply

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Pharmacy Technician - Desk Tech On-site

Apex Infusion Pharmacy
Signal Hill, CA

Quick Apply

Job Details

Full-time
$23 - $26 an hour

Benefits

Health insurance
Paid time off
Prescription drug insurance

Qualifications

Customer communication
Pharmacy Information Systems (PIS)
Microsoft Excel
Customer relationship building
Microsoft Outlook
Client rapport building
IV infusion
High school diploma or GED
Pharmacy Technician Certification
Documentation review
Client interaction via phone calls

Full Job Description

POSITION DESCRIPTION

*Home Infusion Pharmacy experience required*

Perform duties to respond to incoming pharmacy calls from patients, prescribers' offices, insurance companies, and manufacturers, and employ one call resolution, where appropriate. Effectively resolve all callers concerns and make routine outbound calls to assist current patients and prescribers' offices with maintenance of monthly prescription refills. Address related questions and concerns while providing excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

· Respond to incoming calls from or make outbound calls to current patients and prescribers' offices to process medication refills and schedule delivery to ensure continuity and maintenance of therapy while building trusted and enduring customer relationships

· Utilize knowledge of the pharmacy processes and procedures to ensure that callers' needs are met, address questions and concerns and escalate issues involving complex clinical matters to clinical team as appropriate

· Utilize personal effectiveness and effective listening to quickly assess caller's needs and use critical thinking skills to determine best resolution

· Communicate financial obligations, copayments and past due balances to patients and process and safeguard credit card transactions

· Facilitate communication between internal team, patients and prescribers' offices to support patients' therapy compliance through transmittal of status updates, template letters, notifications of triage or transfer, etc.

· Use computer system to locate patients and document case activity, communications and correspondence in computer system to ensure completeness and accuracy of patient contact records

· Review and interpret physician medication orders and enter prescription data in preparation for pharmacist verification

· Complete assigned patient assessments to ensure patient compliance safety and therapeutic outcomes

· Communicate with patients, nurses, home health agencies, infusion suites and physician offices to coordinate patient refills and deliveries.

· Respond to inbound Pharmacy calls, demonstrating customer service excellence, and triage to appropriate clinician or department; communicate with patients, prescribers' offices, and associates with a focus on patient care

· Adjudicate and review prescription insurance claims of medications to be delivered

· Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements

· Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies

· Perform other related duties as assigned

· Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

· High School Diploma or GED

· Pharmacy Technician Certification

· 1 year of experience of telephone high touch, high quality customer service experience

· Any specialized training in general office routines

· Superior interpersonal effectiveness, telephone customer service and relationship building skills

· Able to utilize problem solving and critical thinking to quickly understand what caller is wanting to determine best resolution or person to handle

· Able to multitask during and between calls to review patient history, job aids, reference material, policies and procedures, as well as document patients' records

· Excellent Microsoft Office software skills including Excel and Outlook with demonstrated adaptability to internal pharmacy systems

Desired Previous Experience/Education

· Any experience in medical or specialty pharmacy

· CPR+ experience

Education Level: High School Diploma/ GED Required
Required Certifications/Licenses: Pharmacy Technician Certification
Position Type: Full-Time

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

call center jobs in los angeles, ca

Pharmacy Technician - Desk Tech On-site

Customer Service Representative Lead (Bilingual Mandarin)

Technical Support Representative

Business Development and Call Center Associate - Automotive

Credit Union Call Center Rep - Experience in a credit union is required!

Call Center Representative

Call Center Agent

Intake Call Center - Medical

Workforce Scheduler

Call Center Agent

Customer Service & Warranty Specialist

Call Center Appointment Setters

Call Center Representative

Ambulance Night Dispatcher

Bilingual Customer Service Representative

Customer Service Representative

Enrollment Specialist (Part-Time) (Fully-Remote) (PST Hours)

Fin Care Specialist I (Customer Service)

BEHAVIORAL HEALTH CALL CENTER REPRESENTATIVE

Appointment Scheduler

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