As the Front Office Supervisor, you will support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences. You’ll assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office environment.
Front Office Supervisor:
POSITION PURPOSE: Primary duty is to make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner so as to create a positive impression and increase hotel occupancy and Revenue Per Available Room. Secondary responsibilities to perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests. This service should be conducive to an overall positive lodging experience. ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.) Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions. Keeps records of room availability, rates, etc. Makes, confirms and cancels reservations, usually over telephone, fax, or other reservation systems. May be required to perform duties of a general clerical nature within the hotel. Sets up group blocks and package codes. Controls inventory for regular inventory and marketing plans. Pulls daily pick-up reports for internal and corporate offices. Communicate regularly with sales office in regard to rooming lists and cut-off dates. Keeps accurate list on group arrivals with matching group codes and package codes.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodation may be made to enable individuals with disabilities to perform
the essential functions.
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to work with mathematical concepts such as probability and statistical inference, and
fundamentals of planes, solid geometry and trigonometry. Ability to apply concepts such as
fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
Reservations:
POSITION PURPOSE: Primary duty is to make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner so as to create a positive impression and increase hotel occupancy and Revenue Per Available Room. Secondary responsibilities to perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests. This service should be conducive to an overall positive lodging experience. ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.) Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions. Keeps records of room availability, rates, etc. Makes, confirms and cancels reservations, usually over telephone, fax, or other reservation systems. May be required to perform duties of a general clerical nature within the hotel. Sets up group blocks and package codes. Controls inventory for regular inventory and marketing plans. Pulls daily pick-up reports for internal and corporate offices. Communicate regularly with sales office in regard to rooming lists and cut-off dates. Keeps accurate list on group arrivals with matching group codes and package codes.
Valet
POSITION PURPOSE: Drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely and efficiently according to the hotel’s standards.
ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.)
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain knowledge of:
- scheduled daily activities.
- daily arrivals/departures, house count.
- features and services provided by the hotel.
- hours of operation of each outlet.
- parking facilities, layout, hours of operation, prices and procedures.
Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Valid Texas drivers' license.
- Excellent driving record
- You will be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable experience.
- Your daily tasks will include supervising front desk agents, managing guest reservations, and addressing guest concerns.
- You will report to the Front Office Manager.
- A career as a front office supervisor can lead to various management positions within the hotel industry, such as front office manager, director of rooms, or even hotel operations manager.
Hotel experience is always a plus! Applicants should have:
- A combination of education and experience
- Eligible to work in the United States
- Ability to read, write, and communicate effectively in English
- Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
- Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
- A warm, professional demeanor that reflects HVMG’s Culture of Excellence
- Career growth opportunities across our nationwide portfolio
- Flexible scheduling
- Access up to 40% of your earned wages before payday with PayActive
- Paid Time Off (PTO) and Paid Holidays
- Full healthcare benefits: medical, dental, and vision
- 401(k) with guaranteed 4% match and no vesting period
- Exclusive hotel and food & beverage discounts
Our Be Excellent culture is more than just words on a website - we live and breathe it. As one associate said in an anonymous survey, \"This is the best management company I've ever worked for. They walk the talk from the corporate office to the field.\"
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
