Top 12 Help desk support Jobs in Lynchburg Va

Tier 1 Help Desk Technician (Entry Level / MSP)
Computer Exchange Service and Sales —Lynchburg, VA
- $18 - $25 an hour
- Full-time
- Windows
- High school diploma or GED
- In-person
- Paid holidays
- 401(k)
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6d
IT Computer Lab Apprentice
Liberty University —Lynchburg, VA
- $12.77 - $19.23 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Writing skills
- Health insurance
- Tuition reimbursement
Level 2 IT Support Technician (MSP / VoIP)
Computer Exchange Service and Sales —Lynchburg, VA
- $38,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- In-person
- 401(k)
- 401(k) matching
Quick Apply
6d
IT Helpdesk Student Worker
Liberty University —Lynchburg, VA
- From $12.77 an hour
- Part-time
- Office
- University
- Entry level
Information Services Manager
Valtim Incorporated —Forest, VA
- Overtime
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
Network Voice Engineer
BWX Technologies —Lynchburg, VA
- $65,000 - $103,000 a year
- Computer science
- Computer Science
- Customer service

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Tier 1 Help Desk Technician (Entry Level / MSP)

Computer Exchange Service and Sales
Lynchburg, VA

Quick Apply

Job Details

Permanent | Full-time
$18 - $25 an hour
6 days ago

Benefits

Paid holidays
401(k)
401(k) matching

Qualifications

High school diploma or GED

Full Job Description

At Computer Exchange, we provide Managed Services (MSP) and VoIP solutions to businesses throughout Central Virginia. Our mission is to keep local businesses operating smoothly with dependable, fast, and friendly IT support.

We are looking for a motivated Tier 1 Help Desk Technician to join our growing team. This is an ideal role for someone starting their career in IT or an entry-level professional looking to gain hands-on experience across desktop support, network fundamentals, and cloud services in a fast-paced MSP environment.

Job Summary

As a Tier 1 Technician, you are the first point of contact for client technical issues. You will be responsible for answering inbound help desk calls, creating and triaging support tickets, performing initial hardware and software troubleshooting, and providing exceptional customer service.

Key Responsibilities

First-Line Customer Support: Answer incoming technical support phone calls with a helpful, professional attitude and gather necessary details to open help desk tickets.
Basic Desktop Support: Troubleshoot everyday computer issues involving Windows, Microsoft 365, web browsers, local printers, and peripheral devices.
Account & Access Management: Assist clients with password resets, user onboarding/offboarding, and basic Microsoft 365 permissions.
Hardware Setup & Bench Work: Unbox, configure, and deploy new desktops, laptops, and basic peripherals for business clients.
VoIP & Phone Support: Perform basic troubleshooting for IP desk phones and softphone applications.
Ticket Management & Escalations: Maintain accurate and timely documentation of all troubleshooting steps in our ticketing system, resolving entry-level tickets or escalating complex issues to Level 2/3 engineers when appropriate.

Qualifications & Skills

Experience / Education: High school diploma or equivalent required. Prior experience in customer service, call center, or computer repair is a strong plus (compTIA A+ or IT coursework preferred, but not strictly required).
Technical Aptitude: Strong foundational understanding of PC hardware, Windows OS, basic networking concepts (Wi-Fi, local network connectivity), and general software applications.
Customer-First Mindset: Outstanding communication skills on the phone, patience with non-technical users, and a professional demeanor.
Core Qualities: Highly organized, detail-oriented, eager to learn new technologies, and comfortable multitasking in a fast-moving environment.

Benefits

Competitive hourly pay based on experience
Paid Holidays
Clear pathway for internal career growth into Level 2/Level 3 technical roles
Hands-on experience with enterprise-grade IT systems and tools
Supportive, collaborative team culture

How to Apply

Please submit your resume along with a brief note explaining why you're interested in building your IT career with Computer Exchange.

Pay: $18.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching

Work Location: In person

Quick Apply

Refine Your Search

help desk support jobs in lynchburg va

Tier 1 Help Desk Technician (Entry Level / MSP)

IT Computer Lab Apprentice

Level 2 IT Support Technician (MSP / VoIP)

IT Helpdesk Student Worker

Information Services Manager

Network Voice Engineer

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