Top 4 Hotel front desk Jobs in Madison, Oh

Front Office Manager (Leadership Development Opportunity)
Fairfield Inn & Suites Ashtabula —Austinburg, OH
- Weekends as needed
- Inventory management
- Mid-level
- Hotel
- Employee discount
Quick Apply
Night Auditor
Four Points by Sheraton —Eastlake, OH
- From $16.50 an hour
- Weekends as needed
- Customer service
- Writing skills
- Hotel
- Free parking
- Paid time off
Quick Apply
9d
Hilton 3rd shift Night Auditor
Hampton By Hilton Mentor, Ohio —Mentor, OH
- From $15 an hour
- Part-time
- Bilingual
- Hotel
- In-person
- Free parking
- Tuition reimbursement
Quick Apply
14d

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Night Auditor
Drury Hotels Company LLC —Orange, OH
Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash…
$18.51 - $27.17 an hour
Inventory Auditor - Night Shift
Core-Mark —Solon, OH
Verifies clerical computations against physical count of stock and adjust errors in computation or investigate discrepancies.
$19.50 - $22.50 an hour
5d

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Guest Service Representative
Hilton Garden Inn Columbus Easton —Columbus, OH
The Guest Service Representative (GSR) embodies the property’s commitment to exceptional service, ensuring guests receive efficient, courteous, and professional…
$17 an hour
Quick Apply
1d
Guest Service Representative
Columbus Airport Marriott —Columbus, OH
Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Greet guests upon arrival, check them in, and provide…
$15.00 - $16.50 an hour
Quick Apply
5d

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hotel front desk jobs near madison, oh

Front Office Manager (Leadership Development Opportunity)

Fairfield Inn & Suites Ashtabula
Austinburg, OH

Quick Apply

Job Details

Full-time

Benefits

Employee discount

Qualifications

Teamwork
Resort experience
Operations management
Inventory management
Team development

Full Job Description

Lead. Coach. Inspire. Grow.

Embark on an exciting leadership development journey where you will serve as the welcoming face of our hospitality operation.

We're seeking a Front Office Manager who is passionate about developing people, delivering exceptional guest experiences, and driving operational excellence.

This is more than a front desk position—it's a leadership role with a clear path toward Assistant General Manager for the right individual. You'll work closely with the General Manager, gaining hands-on experience in hotel operations, financial management, staffing, and leadership.

What You'll Do

As the Front Office Manager, you'll be responsible for leading the Front Office team while ensuring smooth daily operations and exceptional guest satisfaction. You'll spend more time leading people than standing behind the front desk.

Leadership & Team Development

Recruit, interview, onboard, train, and coach Front Desk Associates.
Foster a culture of accountability, teamwork, and outstanding guest service.
Conduct performance reviews, coaching conversations, and corrective action when necessary.
Lead by example while motivating your team to exceed Marriott brand standards.
Develop future leaders through mentorship and ongoing training.

Guest Experience & Service Recovery

Serve as the primary leader for guest concerns, complaints, and service recovery.
Empower team members to resolve issues while stepping in for more complex situations.
Monitor guest feedback, online reviews, and satisfaction scores to identify opportunities for improvement.
Create memorable guest experiences by turning service failures into lasting positive impressions.

Operations & Financial Performance

Manage the Front Office schedule while maintaining appropriate staffing levels and controlling labor costs.
Monitor daily arrivals, departures, room inventory, and occupancy to maximize operational efficiency.
Ensure compliance with Marriott brand standards, cash handling procedures, and hotel policies.

Hotel Leadership

Partner closely with the General Manager to achieve hotel goals.
Collaborate with Breakfast, Housekeeping, Maintenance, and Sales to ensure seamless operations.
Serve as Manager on Duty when assigned, making sound operational decisions.
Assist with implementing new procedures, training initiatives, and operational improvements.
Become a key member of the hotel's leadership team with opportunities for increased responsibility.

What We're Looking For

We're seeking someone who naturally leads others and takes ownership of results.

Preferred Qualifications

Previous hotel supervisory or management experience required.
Marriott experience is a plus.
Strong leadership and coaching abilities.
Excellent conflict resolution and guest recovery skills.
Experience creating employee schedules and managing labor.
Strong organizational and time-management skills.
Ability to make confident decisions in a fast-paced environment.
Flexible schedule, including weekends and holidays.

The Ideal Candidate

You are someone who:

Leads with integrity and professionalism.
Holds yourself and others accountable.
Enjoys coaching employees to reach their full potential.
Stays calm and confident under pressure.
Takes initiative rather than waiting to be asked.
Thinks like an owner and is committed to continuous improvement.
Wants to grow into a senior hotel leadership role.

A Company That Invests in Leaders

Unlike many hospitality companies that hire managers from the outside, we believe in developing and promoting our own talent. With an exciting pipeline of new hotel developments planned for the coming years, we're creating opportunities for leaders who want to grow with us. Our Front Office Manager position is designed as a leadership development role, providing direct mentorship, operational experience, and increasing responsibility to prepare high-performing individuals for Assistant General Manager and General Manager opportunities. If you're looking for a company where your hard work can lead to real career advancement—not just another position—you've found it.

Benefits

Competitive salary based on experience
Marriott hotel discounts worldwide

Benefits:

Employee discount

Application Question(s):

This position is designed for someone who wants to grow into an Assistant General Manager role. What interests you about hotel leadership, and where do you see your career in the next 3–5 years?

Work Location: In person

Quick Apply

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hotel front desk jobs in madison, oh

Front Office Manager (Leadership Development Opportunity)

Night Auditor

Hilton 3rd shift Night Auditor

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