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Residential Case Manager

Rise Up -
Madison, WI

Quick Apply

Job Details

Full-time
$52,000 - $57,000 a year
8 days ago

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
Opportunities for advancement
Life insurance

Qualifications

Collaborate with healthcare professionals
Team leadership
Social service program staff supervision
Employee relationship building
Driver's License
Working with families

Full Job Description

Resident Case Manager (RCM)

Salary: $52,000–$57,000 annually, based on experience and qualifications

Lead with Purpose. Support with Compassion.

At Rise Up, we believe every person deserves the opportunity to live a meaningful, self-directed life in a home where they feel safe, respected, and valued.

We also believe exceptional care begins with exceptional leadership.

As a Resident Case Manager (RCM), you will lead a team of Direct Support Professionals while partnering with individuals, families, guardians, healthcare providers, and community partners to ensure the people we support receive high-quality, person-centered services.

This position is more than case management. It's about building strong teams, developing others, solving problems with compassion, and creating environments where both employees and the people we support can thrive.

If you're someone who enjoys helping others succeed, leading with integrity, and making a meaningful impact every day, we'd love to meet you.

What You'll Do

Lead and Develop Your Team

Our Direct Support Professionals are the heart of our organization. As an RCM, you'll create an environment where employees feel supported, appreciated, and equipped to do their best work.

Responsibilities include:

Training around personal cares and care plans, track employee training effectiveness and corresponding documentation
Leading Team Meetings, coaching and mentoring staff
Providing regular feedback, recognition, and professional development
Creating a culture built on respect, accountability, and teamwork
Supporting employees through challenges while maintaining clear expectations
Participating in performance management and employee development
Helping ensure homes are appropriately staffed and supported

Coordinate Person-Centered Supports

You'll serve as the primary coordinator for the individuals living in your assigned homes by:

Coordination medical appointments, behavioral supports, and other services as well as support individuals through every phase of life including end of life care
Completing assessments, service plans, documentation, and required reporting
Monitoring health, safety, finances, and overall quality of life
Ensuring services meet agency standards and funding requirements

Support Individuals to Live Meaningful Lives

Every person deserves opportunities to make choices, build relationships, and participate in their community.

You'll help ensure individuals:

Live in safe, welcoming homes
Have opportunities for independence and personal growth
Receive individualized supports that reflect their goals and preferences
Experience dignity, respect, and meaningful community inclusion

Direct support may occasionally be provided during staffing shortages or emergency situations.

Administrative Leadership

You'll also:

Maintain accurate documentation and confidential records
Oversee household operations and participant funds
Participate in quality improvement initiatives
Serve as part of our shared after-hours on-call rotation
Perform other related duties as assigned

What Makes Someone Successful in This Role?

Successful Resident Case Managers understand that leadership is built on relationships.

They communicate with empathy, lead with consistency, and approach challenges with professionalism and sound judgment. They know how to support employees while maintaining accountability, remain calm during difficult situations, and collaborate respectfully with families, coworkers, and community partners.

Most importantly, they recognize that when employees feel valued, trusted, and supported, they are better able to provide exceptional care to the people we serve.

Qualifications

Required

Three years of experience supporting individuals with disabilities, older adults, or other vulnerable populations, or an equivalent combination of education and relevant professional experience
Previous experience leading, mentoring or coordinating the work of others
Strong communication, organization, and problem-solving skills
Ability to build positive working relationships with employees, families, guardians, healthcare professionals, and community partners
Valid Wisconsin driver's license, reliable transportation, and automobile insurance
Ability to successfully complete required background checks

Preferred

Bachelor's degree in human services, Social Work, Psychology, Healthcare Administration, or related field
Experience in residential services, case management, or long-term care
Knowledge of Wisconsin Medicaid - funded programs, including Family Care and IRIS

We understand that great leaders come from a variety of educational and professional backgrounds. If you believe your experience has prepared you for this role, we encourage you to apply—even if you don't meet every preferred qualification.

Physical Requirements

This position requires the ability to lift, bend, reach, kneel, assist individuals with activities of daily living when necessary, and occasionally provide direct support during emergencies or staffing shortages.

Compensation & Benefits

Salary: $52,000–$57,000 annually, depending on experience and qualifications.

Rise Up offers a comprehensive benefits package including:

Health Insurance
Dental Insurance
Life Insurance
Paid Time Off
Paid Training and Professional Development
Supportive leadership team
Opportunities for growth and advancement

Schedule

This is a full-time leadership position.

Resident Case Managers participate in a shared after-hours on-call rotation to ensure consistent support for our homes. We are committed to continually improving our on-call systems to promote a healthy and sustainable work-life balance for our leadership team.

Why Join Rise Up?

At Rise Up, we believe leadership is about service.

We strive to create a workplace where employees feel respected, supported, and empowered because we know that exceptional care for the people we serve begins with exceptional teams.

If you're looking for a career where your leadership can truly make a difference—in the lives of both the people you support and the employees, you lead—we encourage you to apply.

Rise Up is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every employee and every person we support is treated with dignity and respect

Quick Apply

Refine Your Search

residential case manager jobs in madison, wi

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I want to receive the latest job alert for residential case manager in madison, wi

Explore jobs in more locations

Resident Case Manager (RCM)

Lead with Purpose. Support with Compassion.

What You'll Do

Lead and Develop Your Team

Coordinate Person-Centered Supports

Support Individuals to Live Meaningful Lives

Administrative Leadership

You'll also:

What Makes Someone Successful in This Role?

Qualifications

Required

Preferred

Physical Requirements

Compensation & Benefits

Schedule

Why Join Rise Up?

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