Top 375 Customer service Jobs in Madison Wi

Deposit Services Services Specialist II
UW Credit Union —Madison, WI
- From $25.46 an hour
- Full-time
- Writing skills
- Research
- Mid-level
- Paid holidays
- Health insurance
Implementation and Customer Service Lead
Big Joe Forklifts —DeForest, WI
- From $80,000 a year
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Customer Sales Associate
Confidential —Madison, WI
- $42,143.89 - $49,726.12 a year
- Full-time
- Background check
- 18 years or older
- Customer service
- Paid training
Quick Apply
Customer Account Specialist
pc/nametag —Verona, WI
- From $23 an hour
- 8 hour shift
- Hybrid work
- Background check
- Computer literacy
- Research
- Health savings account
- Paid holidays
Quick Apply
Customer - Food Service - Overnight
Kwik Trip —Verona, WI
- $16.00 - $21.70 an hour
- Weekends as needed
- Customer service
- Cash register
- Food service
- Health insurance
- 401(k)
Quick Apply
Guest Service Agent
Empire Hotels Management —Madison, WI
- $17 an hour
- Part-time
- Hotel
- Organizational skills
- In-person
- Paid time off
- Employee discount
Quick Apply
International Customer Service Representative
The QTI Group —Windsor, WI
- From $22 an hour
- Monday to Friday
- Office
- Organizational skills
- Communication skills
Quick Apply
9d
Customer Service Representative
Quest Industrial LLC —Middleton, WI
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Wellness program
- Disability insurance
CCR Public Transit
Medical Transportation Management (MTM, Inc.) —Middleton, WI
- $18 an hour
- Full-time
- Computer literacy
- Office
- Typing
- Wellness program
- Continuing education credits
Quick Apply
10d
Guest Service Agent
Fairfield Inn and Suites —Madison, WI
- Part-time
- Hotel
- Entry level
Quick Apply
Customer Service - Kwik Spirits
Kwik Trip —Madison, WI
- $16.00 - $21.70 an hour
- Weekends as needed
- Customer service
- Cash register
- Food service
- Health insurance
- 401(k)
Quick Apply
Customer Service Associate
RAE Staffing —Madison, WI
- $23.71 - $28.55 an hour
- Part-time
- Hybrid work
- Bilingual
- Computer literacy
- Administrative experience
- Paid training
- Health insurance
Quick Apply
Medicare Customer Service Rep
Wis Phys Svc Ins Corp —Madison, WI
- $19.60 an hour
- 8 hour shift
- Remote
- HIPAA
- High school diploma or GED
- Fingerprint clearance
- Health insurance
- Dental insurance
3d
Customer Service Professional
RAE Staffing —Madison, WI
- $25.42 - $30.34 an hour
- Full-time
- Hybrid work
- Computer literacy
- Office
- Computer skills
- Paid training
- Health insurance
Quick Apply
3d
Customer Service Associate
Walgreens —Madison, WI
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
6d
Pharmacy Customer Service Associate
Walgreens —Madison, WI
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
11d
Remote Customer Service Representative
Afni, Inc. —Madison, WI
- $14.50 - $15.00 an hour
- 8 hour shift
- Remote
- Background check
- 18 years or older
- Sales
- Paid training
- Health insurance
Quick Apply
Customer - Food Service Fish Hatchery Road
Kwik Trip —Madison, WI
- $16 an hour
- Weekends as needed
- Serving
- Cash register
- 16+ years old
- Health insurance
- 401(k)
Quick Apply
Customer Service Specialist
State of Wisconsin - Local and Tribal Governments: City of Sun Prairie —Sun Prairie, WI
- $22.40 an hour
- Full-time
- Hybrid work
- Background check
- Office
- Administrative experience
- Paid parental leave
- Disability insurance
9d
Customer Service Associate
Hertz —Madison, WI
- $18 an hour
- Part-time
- Sales
- Mid-level
- 3 years
- Paid parental leave
- Health insurance

I want to receive the latest job alert for customer service in madison wi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service jobs near madison wi

Customer Service Representative jobs in Madison, WI

Customer Service Representative jobs in Middleton, WI

Customer Service Representative jobs in Sun Prairie, WI

Guest Service Agent jobs in Madison, WI

Customer Service Representative jobs in Verona, WI

Keystone First Service Coordinator jobs in Pennsylvania

Customer Service Representative jobs in Lexington, KY

Customer Service Representative jobs in York, PA

Bottle Service jobs in Cincinnati, OH

Southwest Airlines Customer jobs in Dallas, TX

Customer Service Representative jobs in Manteca, CA

Customer Service Representative jobs in Providence, RI

Customer Service Representative jobs in Las Vegas, NV

Liquor Sales Representative jobs in Florida

Software Sales Representative jobs in Dallas, TX

Sales Development Representative jobs in Cincinnati, OH

Customer Service Representative jobs in Delaware

Customer Service Representative jobs in Remote

Customer Service jobs in Phoenix, AZ

Customer Service Representative jobs in Oregon

Deposit Services Services Specialist II

UW Credit Union -
Madison, WI

Apply Now

Job Details

Full-time
From $25.46 an hour

Benefits

Caregiver leave
Paid holidays
Health insurance
Dental insurance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer communication

Full Job Description

Overview:

The Deposit Services Specialist II is a subject matter and cross-functional expert in deposit account operations, processing transactions and providing operational support for checking, savings, money market, certificate, IRA, business and fiduciary accounts. The incumbent provides superior service directly to other Deposit Services Specialists and members and supports other member-facing staff in resolving deposit account inquiries. The incumbent possesses strong interpersonal skills, problem-solving abilities, a commitment to accuracy and exceptional member service, and meets benchmarks for volume, service levels, and quality.

In addition to possessing operational subject matter expertise in deposit products, the incumbent demonstrates a depth of product experience that enables handling more complex account-related inquiries and tasks that may be escalated by the Deposit Services Specialist I or other staff. Further, the incumbent will conduct secondary review and correction that requires documentation examination and interpretation grounded in a deep knowledge of policy, procedure and regulation. The incumbent will also contribute knowledge to discretionary projects that impact deposit products and will advise Membership Services leadership on related decision impacts.

Responsibilities:

Deposit Transaction Processing and Support

Process account requests, including maintenance, servicing, reporting, and other transactional activities including but not limited to:
- Administration and review of negative account processes such as force closures and charge-offs
- Processing account closures
- Member information updates and monetary adjustments
- Processing and reporting on liens, levies and garnishments
- Monitoring certificate maturity queues and processing interest corrections
- Business account review and error correction
- Trust and fiduciary account servicing and review
- IRA and CESA account servicing and tax reporting support and review
- Decedent account management and review
Perform daily audits as assigned, act as a first point of escalation for the Deposit Services Specialist I, further escalate discrepancies as needed.
Take ownership for resolving own and escalated deposit account member inquiries while executing sound judgment in risk assessment.
Collaborate cross-functionally to provide feedback on errors, ensuring timely corrections and necessary follow-up actions.
Monitor compliance with regulations and internal service levels, using sound judgment to prioritize tasks and manage unexpected work effectively.

Excellence in Service Delivery

Exceed member expectations by delivering exceptional service both directly to members and by supporting other member-facing staff in their service delivery. Service will typically be delivered via Automatic Call Distribution (ACD).
Understand the full range of features and advantages of deposit-related products and services to support excellence in service delivery; provide knowledge support to the Deposit Services Specialist I.
Maintain knowledge of key regulations such as Regulations CC and E to ensure compliance with regulatory policies and procedures; provide knowledge support to the Deposit Services Specialist I.
Identify process improvement opportunities and provide cross-functional subject matter expertise in support of projects and/or system updates as needed.
Serve as a primary resource to research, troubleshoot, and resolve complex deposit issues, including technical and procedural issues.

Systems and Process Support

Serve as a subject matter expert in support of other business units’ processes and initiatives. Handle complex processes to ensure compliance through cross-functional collaboration.
Execute testing for core processing system releases, year-end processing, and escheatment processes.
Assist with tax reporting by performing data cleanup, sending notices, updating W-8/W-9 forms, executing corrections, and completing reporting requirements.
Collaborate with other Membership Services staff to maintain procedures and recommend improvements to increase productivity, performance, and efficiency.

Champion Engagement and Continuous Learning and Development

Assume ownership of personal development through dialogs, participation in group initiatives and projects, and engagement with training.
Explore development options including mentor/mentee relationships, and the use of tools such as the Leader of Self gap analysis and Individual Development Plan (IDP).
Be a champion of change: embrace innovation, and closely collaborate with others to achieve departmental and organizational goals.
Develop and maintain knowledge of internal resources, procedures, systems, and tools.
Strengthen the Credit Union's inclusive environment by engaging with ongoing DEI initiatives.
Invite and accept feedback and provide upward feedback.
Serve as a mentor and positive role model for others within the team.

Qualifications:

Education & Experience

Associate’s degree in business or related field required, Bachelor’s degree preferred (applicable experience in lieu of a degree will be considered).
2 - 3 years’ experience in a financial institution required.
2 - 3 years’ experience in customer service required.
2 - 3 years’ experience in financial services, specifically within deposit operations preferred.

Skills

Demonstrated investigative, analytical, organizational, decision making, and problem-solving
Ability to effectively prioritize workload and tasks, complete assignments in a timely manner, and meet deadlines.
Strong verbal, and written communication
Exceptional interpersonal and customer service
Ability to work independently as well as collaboratively in team
Skilled at training and
Ability to recognize system and process enhancement
Proficient with Microsoft Office

Working at UW Credit Union:

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

21.5 days of annual time off (accrued per pay period)
2 weeks paid caregiver leave
2.5 weeks paid new child parental leave
2 days paid volunteer time
10 paid holidays (including your birthday!)
401k company match of up to 5%, plus approximately 4% discretionary match
Variable bonus reward
Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
Employee Assistance Program
And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.

Apply Now

Refine Your Search

customer service jobs in madison wi

Deposit Services Services Specialist II

Implementation and Customer Service Lead

Customer Sales Associate

Customer Account Specialist

Customer - Food Service - Overnight

Guest Service Agent

International Customer Service Representative

Customer Service Representative

CCR Public Transit

Guest Service Agent

Customer Service - Kwik Spirits

Customer Service Associate

Medicare Customer Service Rep

Customer Service Professional

Customer Service Associate

Pharmacy Customer Service Associate

Remote Customer Service Representative

Customer - Food Service Fish Hatchery Road

Customer Service Specialist

Customer Service Associate

I want to receive the latest job alert for customer service in madison wi

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected