Hotel Front Office Manager
Holiday Inn Express & Suites Madison Central —Madison, WI
- $45,000 - $52,000 a year
- Full-time
- Inventory management
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Hotel Front Desk Customer Service Agent
Holiday Inn Express & Suites Madison Central —Madison, WI
- $17 - $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Housekeeper
Holiday Inn Express & Suites Madison —Madison, WI
- From $16 an hour
- Part-time
- Organizational skills
- In-person
- Communication skills
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
Holiday Inn & Suites Madison West/Middleton —Madison, WI
- From $16 an hour
- Weekends as needed
- Basic math
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
Breakfast Attendant
Holiday Inn Express & Suites Madison —Madison, WI
- From $16 an hour
- Part-time
- In-person
- Ability to stand for extended periods
- Entry level
- Paid time off
- Employee discount
Quick Apply
Housekeeping - Room Attendant
Holiday Inn Express & Suites —Sauk City, WI
- $15 - $17 an hour
- Part-time
- Hotel
- Entry level
Quick Apply
13d
Hotel Shuttle Driver & Houseman
Holiday Inn Express & Suites Madison Central —Madison, WI
- $16.00 - $16.50 an hour
- Overtime
- CPR Certification
- Clean driving record
- Hotel
- Disability insurance
- Health insurance
Quick Apply
Maintenance Technician
Holiday Inn Express & Suites Madison Central —Madison, WI
- $19 - $21 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Front Desk Manager
Holiday Inn Express & Suites —Sauk City, WI
- $15 - $18 an hour
- Full-time
- Mid-level
- Hotel
- Driver's License
Quick Apply

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Hotel Front Office Manager

Holiday Inn Express & Suites Madison Central -
Madison, WI

Quick Apply

Job Details

Full-time
$45,000 - $52,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

High school diploma or GED
Front desk

Full Job Description

USA TODAY Top Workplaces Award Winner – 2024, 2025 & 2026
Join an award-winning hospitality company and lead a front office team dedicated to delivering exceptional guest experiences and service excellence.

Benefits & Perks

Competitive Salary
Medical, Dental, Vision, Critical, Accident, & Life Insurance
Paid Time Off (PTO)
Paid Holidays
Hotel Discounts
Career Growth & Advancement Opportunities
Leadership Development Programs
Performance Bonus Opportunity
Employee Recognition Programs
Supportive Team-Oriented Culture
Work for a USA TODAY Top Workplace Award Winner (2024, 2025 & 2026)

Position Summary

GLMG Hotels is seeking a guest-focused and results-driven Front Office Manager to oversee the daily operations of the front desk and guest services team. This leadership role is responsible for delivering exceptional guest experiences, driving service excellence, coaching team members, and ensuring compliance with company and brand standards.

What You'll Do

Oversee daily front office, guest service, and reservations operations.
Ensure smooth and efficient guest check-in and check-out experiences.
Lead service recovery efforts and resolve guest concerns professionally.
Supervise, train, coach, and develop Guest Service Associates and Night Auditors.
Monitor guest satisfaction scores, online reviews, and loyalty program performance.
Create team schedules and manage staffing levels.
Maintain room inventory accuracy and operational readiness.
Review daily reports, arrivals, departures, occupancy, and revenue performance.
Partner with Housekeeping and Maintenance to ensure guest satisfaction.
Ensure compliance with brand standards, safety procedures, and company policies.

Qualifications

High School Diploma or equivalent required.
Associate's or Bachelor's Degree in Hospitality Management or Business Administration preferred.
2–4 years of hotel front office experience required.
Previous supervisory or front desk leadership experience preferred.
Strong leadership, communication, and guest service skills.
Experience with hotel PMS systems such as HotelKey, OnQ, FOSSE, Opera, or similar.
Ability to multitask and thrive in a fast-paced hospitality environment.

Why GLMG Hotels?

At GLMG Hotels, we believe Every Guest Matters and Every Team Member Matters. Our Anchors for Success guide everything we do. We invest in our people, celebrate success, and create opportunities for growth while delivering exceptional hospitality experiences for our guests, team members, and owners.

Quick Apply

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holiday inn jobs in madison wi

Hotel Front Office Manager

Hotel Front Desk Customer Service Agent

Housekeeper

Front Desk Agent

Breakfast Attendant

Housekeeping - Room Attendant

Hotel Shuttle Driver & Houseman

Maintenance Technician

Front Desk Manager

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