NOTE: PLEASE DO NOT APPLY IF YOU WILL NOT BE ANSWERING YOUR PHONE, SHOW UP TO YOUR SCHEDULED INTERVIEW, ARE NOT SERIOUS ABOUT THIS POSITION OR WILL NOT BE OKAY WITH THE SALARY STATED. PLEASE READ THE ENTIRETY OF THE JOB DESCRIPTION.
About Us
At NOVA Spine and Knee Center, we believe everyone deserves to move through life without pain. Our integrative clinic combines traditional chiropractic care, decompression therapy, neuropathy therapy and regenerative osteoarthritis treatment to offer patients a real path forward — without surgery.
We are a close-knit, mission-driven team, and we're growing. If you're someone who genuinely loves helping people and thrives in a dynamic clinical environment, we'd love to meet you.
About the Role
We are looking for a compassionate and driven Medical Assistant / Chiropractic Assistant to join our team. This is a hybrid role that blends hands-on patient care with front desk operations and patient relationship support. The ideal candidate is personable, organized, and motivated by the opportunity to make a meaningful difference in patients' lives every day.
Prior experience in sales or customer service is a real asset here — guiding patients through their care plans and building trust are central to this position.
What You'll Do
Clinical Responsibilities
- Assist providers with patient assessments, examinations, and therapeutic procedures
- Prepare and maintain treatment rooms between patient visits
- Record vitals, symptoms, and provider notes accurately
- Set up and monitor patients on modalities including ultrasound, electrical stimulation, SoftWave/Shockwave therapy, and spinal decompression equipment
- Educate patients on their treatment plans, home exercises, and wellness strategies
- Provide attentive, compassionate support throughout each office visit
- Sterilize and maintain clinical instruments and equipment
- Document patient progress and maintain accurate records
Administrative & Front Desk Duties
- Answer phones, return patient calls, and schedule and confirm appointments
- Verify insurance information and collect patient intake data
- Assist with prior authorizations and billing department communications
- Maintain organized patient files and electronic health records
- Manage office inventory and ensure medical supplies are stocked
- Coordinate patient referrals with external providers
Patient Relations & Growth Support
- Follow up with prospective patients through our CRM system
- Schedule consultations and follow-up appointments in a timely manner
- Support patient retention efforts with consistent, caring communication
- Assist with community outreach and clinic marketing initiatives
- Collect patient testimonials and support social media content creation
- Conduct follow-up calls after initial patient treatments
What We're Looking For
Required
- High school diploma or equivalent
- Excellent interpersonal and communication skills
- Strong customer service orientation
- Ability to multitask and stay organized in a fast-paced environment
- Foundational understanding of both clinical and administrative healthcare tasks
- Professional, reliable, and team-first attitude
Preferred
- Certified or Registered Medical Assistant (CMA/RMA)
- Experience in chiropractic, medical, or healthcare settings
- Background in sales, marketing, or patient-facing customer service
- Familiarity with medical terminology and basic anatomy
- Experience with patient scheduling software or CRM platforms
- Comfort with social media and digital content
Compensation & Benefits
- Pay: $13–$18/hour, commensurate with experience
- Performance-based bonus opportunities
- Paid, hands-on training in specialized therapies and patient engagement
- Clear pathways for growth within a rapidly expanding practice
- A supportive, positive team culture where your contributions are recognized
Ready to Join Us?
We are committed to training the right person — someone who brings genuine enthusiasm, professionalism, and a heart for helping others. If that's you, we'd love to connect.
Pay: $16.00 - $19.00 per hour
Benefits:
- Employee discount
- Free parking
- On-the-job training
- Paid training
Language:
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Annandale, VA 22003 (Preferred)
Work Location: In person
