Top 6 Automotive service advisor Jobs in Manhattan, Ks

Service Advisor
Little Apple Toyota —Manhattan, KS
- Dealership
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Service Advisor
Manhattan Hyundai —Manhattan, KS
- $45,000 - $80,000 a year
- Full-time
- Dealership
- High school diploma or GED
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Service Advisor (Shop & Field)
Foley Equipment —Manhattan, KS
- Call employer
- Spanish
- Computer literacy
- English
- Health insurance
- Paid time off
Auto Care Center Service Writer
Walmart —Manhattan, KS
- $14 - $27 an hour
- Full-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Retail Salesperson
Firestone Complete Auto Care —Junction City, KS
- $14.40 - $21.51 an hour
- Part-time
- Dealership
- Merchandising
- High school diploma or GED
- Paid holidays
- Dental insurance
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Service Advisor
Little Apple Toyota —Manhattan, KS
Licenses: A valid driver's license is required. Your pay is determined by your certification levels, tenure, and performance. 401(k) with Employer Matching.
Service Advisor
Manhattan Hyundai —Manhattan, KS
Provide excellent customer service by answering customer inquiries in person, over the phone, and via email. Advise customers on recommended services based on…
$45,000 - $80,000 a year
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Automotive Service Advisor
Luke's Auto —Columbus, OH
The Luke's Auto Service Advisor performance is evaluated on attitude, presentation, and humble servant’s heart, high quality written and verbal communication…
$50,000 - $135,000 a year
Quick Apply
Service Manager
A&H Equipment Company —Gahanna, OH
5+ years’ hands-on experience as a heavy construction equipment technician, diesel mechanic, or field service technician.
$60,000 - $85,000 a year
Quick Apply
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automotive service advisor jobs near manhattan, ks

Service Advisor

Little Apple Toyota
Manhattan, KS

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Job Details

Benefits

Health insurance
Dental insurance
Paid time off
401(k) matching
Employee discount

Qualifications

Customer communication
Outdoor work experience
Driver's License

Full Job Description

Job Description:

Are you passionate about the automotive industry and customer service? Little Apple Toyota Honda is looking for an enthusiastic Service Advisor to join our team. You’ll play a vital role in ensuring our customers receive exceptional service, from scheduling their appointments to delivering completed vehicles. You will also have the opportunity to introduce customers to value-added products and services, all while working in a collaborative team environment.

Key Responsibilities:

Customer Service Excellence: Greet customers promptly, assist them with their vehicle service needs, and provide clear communication throughout the service process.
Appointment Scheduling: Manage and schedule service appointments efficiently using dealership systems.
Repair Order Management: Assist with various types of repair orders including customer-pay, warranty, and internal repairs (UCI’s, PDI’s, Aftersales/We Owe).
Effective Labor Rate: Maintain Industry Benchmark Hours per repair order and maximize effective labor rate.
Sales of Services: Introduce and sell dealership products and services, including non-warranty or prepaid service plans, maintenance, repairs, and accessories.
Multi-point Inspections: Ensure a multi-point inspection is performed on every vehicle and provided to customers via Xtime Inspect.
Customer Communication: Keep customers updated on the progress of their vehicle repairs and explain completed work and inspection results prior to vehicle delivery.
Documentation: Follow the 3 C’s process (Customer Concern, Cause, Correction) to document all services and repairs accurately.
Warranty Process: Ensure all warranty information is correctly obtained and documented.

Expectations:

General Expectations:

Deliver exceptional customer satisfaction consistently.
Establish and work towards personal performance goals in line with company standards.
Attend weekly meetings to share ideas and solve problems.
Participate in ongoing training and performance management to stay current with industry changes and technologies.
Follow company policies, work rules, and employee handbook guidelines.
Adhere to safety and confidentiality policies.

Job-Specific Expectations:

Meet sales quotas and goals, including average dollars per repair order and penetration percentage on sales.
Utilize established procedures for warranty handling, ensuring timely and effective completion of all repair paperwork.
Maintain communication with customers, providing timely updates on repair status, cost, and completion time.
Work closely with technicians to ensure efficient use of resources and accurate repair estimates.

Compensation & Pay Plan:

Your pay is determined by your certification levels, tenure, and performance. Little Apple Toyota Honda offers a clear Career Path to help you grow in your role. You will also be eligible for the following incentives:

Customer Service Index (CSI) Bonus: Based on monthly survey scores with Honda and Toyota.
- Advisors must send at least 70% of estimates via text to qualify.
- Bonus tiers range from 90% to 100%, with incremental rewards.
Additional Bonuses: Periodic bonuses based on performance.

Qualifications:

Licenses: A valid driver's license is required.
Preferred Experience: 1 year as a service Writer or in a similar role is preferred.
Communication Skills: Excellent communication skills, both written and verbal, are a must.
Physical Requirements: Ability to work both indoors and outdoors, lift over 50 lbs occasionally, and perform repetitive tasks such as walking, bending, and grasping.

Benefits:

Little Apple Toyota Honda offers a comprehensive benefits package, including:

Health and Dental Insurance
Paid Time Off
401(k) with Employer Matching
Employee Discounts on Products and Services
Ongoing Training and Development Opportunities

For more details, visit our Career Benefits Page.

Ready to join our team? Apply today!

Apply Now

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automotive service advisor jobs in manhattan, ks

Service Advisor

Service Advisor

Service Advisor (Shop & Field)

Auto Care Center Service Writer

Retail Salesperson

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