Top 50 Tech i Jobs in Marana, Az

IT Support Helpdesk Analyst I
University of Arizona —Tucson, AZ
- $22.77 - $28.46 an hour
- Full-time
- Office
- Windows
- Residential
- Paid holidays
- Health insurance
3d
Mammography Technologist I
RADIOLOGY LTD LLC —Tucson, AZ
- Full-time
- Customer service
- Mid-level
- Radiology
- Disability insurance
- Health insurance
Quick Apply
IT Support Engineer I, OTS
Amazon.com Services LLC —Tucson, AZ
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Phlebotomy Tech I
Laboratory Sciences of Arizona —Tucson, AZ
- Overtime
- 18 years or older
- Spanish
- Customer service
- Flexible schedule
Fiber Technician I - Tucson, AZ
Forged Fiber 37 —Tucson, AZ
- $30.30 - $36.00 an hour
- 8 hour shift
- Background check
- Pass drug screening
- No experience needed
Quick Apply
Metal Manufacturing Tech I - 2nd shift
Johns Manville —Tucson, AZ
- $35,400 - $48,600 a year
- Full-time
- Computer literacy
- No experience needed
- Forklift
- Wellness program
- AD&D insurance
7d
Human Resources Information Systems Analyst I
City of Tucson —Tucson, AZ
- $29.23 - $43.85 an hour
- Weekends as needed
- Background check
- Research
- Mid-level
- Paid parental leave
- Loan repayment program
8d
Utility Solar Technician I - (Tucson, AZ)
NovaSource Power —Marana, AZ
- $27.00 - $32.50 an hour
- Full-time
- Military
- English
- Windows
- Health savings account
- Disability insurance
Quick Apply
10d
Technologist Assistant I
RADIOLOGY LTD LLC —Tucson, AZ
- Full-time
- Spanish
- Medical office experience
- Windows
- Disability insurance
- Health insurance
7d
EEG Monitoring Tech I
Banner Health —Tucson, AZ
- Weekends as needed
- Patient monitoring
- BLS Certification
- Inpatient
14h
Metal Manufacturing Technician I - Day Shift
Johns Manville —Tucson, AZ
- $35,400 - $48,600 a year
- Full-time
- Computer literacy
- No experience needed
- Forklift
- Wellness program
- AD&D insurance
7d
END Technologist I
Tucson Medical Center —Tucson, AZ
- Full-time
- BLS Certification
- Inpatient
- No experience needed
Phlebotomy Tech I
Sonora Quest Laboratories —Tucson, AZ
- Overtime
- 18 years or older
- Spanish
- Customer service
- Flexible schedule
School IT Technician I (Campus)
Legacy Traditional Schools —Tucson, AZ
- Full-time
- Google Workspace
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
4d
Business Process Analyst I, II, or Sr
UNS Energy Corporation —Tucson, AZ
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
Builds Engineer I
Courser —Tucson, AZ
- Full-time
- Computer science
- Computer Science
- System design
- Paid parental leave
- Paid holidays
3d
Research Technician I, Psychiatry
University of Arizona —Tucson, AZ
- $16.50 - $18.75 an hour
- Online Application
- Psychiatry
- Residential
- High school diploma or GED
- Paid holidays
- Health insurance
8d
Operations Technician I
Wyyerd Group LLC —Tucson, AZ
- Weekends as needed
- Clean driving record
- Computer literacy
- Pass drug screening
Quick Apply
Research Technician I, Cellular and Molecular Medicine
University of Arizona —Tucson, AZ
- $16.50 - $18.75 an hour
- Online Application
- Bachelor of Science
- Residential
- High school diploma or GED
- Paid holidays
- Health insurance
PV Solar Field Technician I (Advanced) - Wilmot Energy Center - Tucson, AZ
NextEra Energy, Inc. —Tucson, AZ
- Full-time
- High school
- Inventory management
- Heavy equipment operation
3d

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IT Support Helpdesk Analyst I

University of Arizona -
Tucson, AZ

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Job Details

Full-time
$22.77 - $28.46 an hour
3 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance
Life insurance
Retirement plan

Qualifications

Knowledge management
Mobile device support
Content creation for technical audiences
Technical support via phone
Phone communication
Student mentoring
Enterprise software
Incident management software
Academic institution experience
Windows
Incident Escalation
Printer (troubleshooting support)
Technology security practices
Bachelor's degree
Task prioritization
Desktop (troubleshooting support)
Incident management operations support
Remote access software
Customer support ticket management
Microsoft Teams
Customer service knowledge base
macOS
ServiceNow
Experience at colleges/universities
Online help documentation
Desktop administration
Escalation handling
Communication skills
Developing technical user guides
Peripheral hardware support

Full Job Description

IT Support Helpdesk Analyst I (Multiple Positions)
Posting Number req26607
Department Desktop & Mobile Comp Services
Department Website Link https://it.arizona.edu/
Location Tucson Campus
Address Tucson, AZ USA
Position Highlights

The University of Arizona's Information Technology Services (UITS) invites you to apply to the role of IT Support Helpdesk Analyst I.

University Information Technology Services (UITS) is the University of Arizona’s central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

The Health Sciences Service Desk provides first-line IT support to faculty, staff, researchers, clinicians, students and affiliates across the University of Arizona Health Sciences. This position delivers exceptional customer service through phone, walk-in, teams chat, and Splashtop remote sessions, while serving as a trusted technology resource for the College of Medicine (Tucson and Phoenix), Nursing, Pharmacy, Public Health and the School of Health Professions.

Visa sponsorship is not available for this position.

This is an on-site position; remote and hybrid work options are not available.

The Health Sciences Service Desk operates from 7:30 a.m. - 5:00 p.m. We will be filling 2 open shifts: 1) 7:30 a.m. - 5:00 p.m. 2) 8:00 a.m. - 5:00 p.m.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Duties & Responsibilities
Provide first-level technical support through phone, walk-in, teams chats, and Splashtop remote sessions for Health Sciences customers while also assisting with the University's enterprise 24/7 phone queue.
Troubleshoot software, operating systems, Microsoft 365 applications, account access, mobile devices, and general technology issues.
Document, prioritize, and resolve interactions while providing excellent customer service and appropriate incident escalation when necessary.
Collaborate with Service Desk and Enterprise IT teams to ensure timely resolution of customer issues.
Coordinate escalations, communicate status updates, and help remove barriers that delay resolution while maintaining a strong focus on customer satisfaction and service excellence.
Contribute to the creation and maintenance of knowledge base articles, customer communications and technical documentation to improve service delivery.

Knowledge, Skills and Abilities:
Excellent customer service and interpersonal communication skills.
Strong troubleshooting skills across Windows, macOS, Microsoft 365, mobile devices, printers, and common IT hardware.
Ability to diagnose and resolve hardware, software, networking, and account access issues.
Knowledge of remote support technologies and enterprise ticket management systems.
Ability to communicate technical information clearly to users with varying levels of technical expertise.
Ability to prioritize multiple requests while maintaining excellent attention to detail.
Ability to work independently and collaboratively within a team environment.
Knowledge of IT security best practices, data privacy, and institutional policies.
Ability to document technical procedures and contribute to knowledge management resources.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications
Bachelor's degree or equivalent advanced learning attained through experience required.

Preferred Qualifications
Commitment to continuous learning and delivering exceptional customer service.
Experience providing high-volume phone support in a service desk or help desk environment.
Experience supporting higher education, healthcare, or academic medical environments.
Experience using ServiceNow or a similar IT service management platform.
Experience supporting Microsoft 365, Windows, macOS, Intune, and Jamf.
Experience with remote support tools and assisting customers through multiple communication channels.
Experience mentoring or training student employees.

FLSA Non-Exempt
Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job FTE 1.0
Work Calendar Fiscal
Job Category Information Technology
Benefits Eligible Yes - Full Benefits
Rate of Pay $22.77 - $28.46
Compensation Type hourly rate
Grade 6
Compensation Guidance The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Career Stream and Level PC1
Job Family IT Support
Job Function Information Technology
Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)
Number of Vacancies 2
Target Hire Date
Expected End Date
Contact Information for Candidates [email protected]
Open Date 7/28/2026
Open Until Filled Yes
Documents Needed to Apply Resume and Cover Letter
Special Instructions to Applicant
Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at [email protected].

Apply Now

Refine Your Search

tech i jobs in marana, az

IT Support Helpdesk Analyst I

Mammography Technologist I

IT Support Engineer I, OTS

Phlebotomy Tech I

Fiber Technician I - Tucson, AZ

Metal Manufacturing Tech I - 2nd shift

Human Resources Information Systems Analyst I

Utility Solar Technician I - (Tucson, AZ)

Technologist Assistant I

EEG Monitoring Tech I

Metal Manufacturing Technician I - Day Shift

END Technologist I

Phlebotomy Tech I

School IT Technician I (Campus)

Business Process Analyst I, II, or Sr

Builds Engineer I

Research Technician I, Psychiatry

Operations Technician I

Research Technician I, Cellular and Molecular Medicine

PV Solar Field Technician I (Advanced) - Wilmot Energy Center - Tucson, AZ

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