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IT Support Technician

St. Ambrose University -
Cedar Rapids, IA

Quick Apply

Job Details

Full-time
12 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Windows
Productivity software support
Desktop (troubleshooting support)
Desktop applications
macOS
Desktop administration

Full Job Description

IT Support Technician

Mount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty, staff, and students. This role serves as the first point of contact for technical issues and helps maintain a positive technology experience across campus.

Key Responsibilities

Provide Tier 1 support for computers, printers, classroom technology, and software.
Troubleshoot hardware, software, account access, and password issues.
Document and manage requests through the IT ticketing system.
Escalate complex issues to appropriate IT staff.
Assist with setup, maintenance, and support of university technology.
Deliver support in person, by phone, and remotely.
Collaborate with IT team members and contribute to process improvements.
Work occasional evenings and weekends as needed.

Qualifications

Associate degree or 2+ years of related IT support experience.
Strong customer service and communication skills.
Experience supporting Windows and macOS environments.
Familiarity with Microsoft 365 and common desktop technologies.
Ability to troubleshoot technical issues and manage multiple priorities.

Preferred

Associate degree in Computer Science or related field.
Dell certification or similar technical certifications.
Experience with remote support tools, AV/classroom technology, and account management systems.

Benefits

Competitive salary and comprehensive benefits package including health, dental, and vision insurance
Retirement savings plan with employer match
Tuition remission benefits
Paid time off and holidays
Opportunities for professional development and training
A supportive and collaborative work environment
Access to campus amenities, cultural events, and recreational facilities

Why Join Us?

St. Ambrose University and its affiliate campuses, including Mount Mercy University in Cedar Rapids, Iowa, are an inclusive, Catholic, and diocesan community of learners. Together, we empower all members of our community to act courageously, to seek wisdom through faith and reason, to work for justice and mercy, and to lead lives of service. St. Ambrose University and its affiliated institutions within its Catholic higher education network are equal opportunity employers.

How to Apply:

Interested individuals should apply online at https://Stambroseuniv.applicantlist.com by submitting a letter of application, resume, and contact information for three professional references. Applications will be reviewed on a rolling basis until the position is filled. #HEJ

Quick Apply

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