Top 7 Hotel front desk Jobs in Marshville Nc

Guest Service Representative
Holiday Inn Express and Best Western Monroe —Monroe, NC
- $14 - $16 an hour
- Overnight shift
- Computer literacy
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply
13d
Hotel Front Desk Clerk (Part-time 2nd)
Quality Inn and Suites —Monroe, NC
- $11 - $13 an hour
- Part-time
- Hotel
- Organizational skills
- In-person
- Employee discount
Quick Apply
7d
Guest Service Representative
Fairfield Inn & Suites By Marriott - Charlotte Matthews —Charlotte, NC
- $16 an hour
- Full-time
- Hotel
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
MCR Hotels —Matthews, NC
- $14 - $15 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Receptionist
Sleep Inn —Matthews, NC
- $12 - $13 an hour
- Part-time
- Bilingual
- Google Workspace
- Inventory management
Quick Apply
Property Attendant
InTown Suites —Indian Trail, NC
- Part-time
- Hotel
- Entry level
- 401(k) matching
Night Auditor
Sleep Inn —Matthews, NC
- $12 - $13 an hour
- Part-time
- Hotel
- In-person
- Communication skills
Quick Apply

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Guest Service Representative

Holiday Inn Express and Best Western Monroe
Monroe, NC

Quick Apply

Job Details

Full-time
$14 - $16 an hour
13 days ago

Benefits

Employee discount

Qualifications

Computer operation
Hotel and accommodations payment processing
Confidential information handling
Computer literacy
Client rapport building
Greeting customers
Client inquiry handling
Processing cash transactions
Answering guest questions
Radio communication systems
High school diploma or GED
Hotel emergency procedures
Computer skills
Telephone systems
Hotel and accommodations guest complaints handling
Clean workspace maintenance

Full Job Description

Job Description

***SPECIAL CONSIDERATION FOR OPEN AVAILABILITY***

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout.

Education & Experience

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.

Physical Requirements

Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.

General Requirements

Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with hotel procedures, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.

Fundamental Requirements

Greet and welcome all guests approaching the Front Desk in accordance with hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met.
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

Employee discount

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Ability to Commute:

Monroe, NC 28110 (Required)

Ability to Relocate:

Monroe, NC 28110: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

hotel front desk jobs in marshville nc

Guest Service Representative

Hotel Front Desk Clerk (Part-time 2nd)

Guest Service Representative

Front Desk Agent

Front Desk Receptionist

Property Attendant

Night Auditor

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