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Account Coordinator

Alera Group -
Baltimore, MD

Apply Now

Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication

Full Job Description

Overview:

Account Coordinator – Employee Benefits

Hybrid

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Account Coordinator who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group

Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Responsibilities:

What You’ll Do / Your Impact

Client Partnership & Service Excellence

Provide day-to-day support to clients by addressing inquiries related to benefits plans, coverage, and claims
Assist in preparing materials for client meetings, presentations, and communications
Support account teams in maintaining strong client relationships

Operational & Compliance Excellence

Maintain accurate and up-to-date client records, including plan documents and compliance materials
Ensure benefits programs comply with applicable regulations (ACA, ERISA, HIPAA)
Support audits, reporting, and documentation processes

Plan Implementation & Administration

Coordinate implementation of employee benefits programs including medical, dental, vision, life, disability, and retirement plans
Collaborate with internal teams and external vendors to ensure accurate and timely setup
Assist with renewals and plan changes, including data gathering and execution support

Collaboration & Cross-Functional Support

Partner with internal teams such as underwriting, customer service, and claims
Liaise with carriers and vendors to resolve issues and support client needs

Qualifications:

What You Bring

Required

High school diploma with 6+ years of relevant experience OR bachelor’s degree in Business, Human Resources, or related field
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and time-management skills
Excellent written and verbal communication skills

Preferred

1+ years of experience in employee benefits, insurance, or related field
Experience in client service or account management
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Analytical mindset with strong attention to detail

Core Competencies

Detail orientation
Accountability and follow-through
Collaborative mindset
Client-first approach

Additional Information:

Compensation:
Salary range: $65,000 – $75,000 per year
Eligible for performance-based bonus: Yes

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Hybrid

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications (If Applicable)

This position may require:

Active Life and Health license
Ability to obtain required licensure within the agreed upon timeline after hire.
Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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Apply Now

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