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The Supply Chain Training Manager is responsible for overseeing the entirety of Supply Chain onboarding and training (classroom, on-the-job, train the trainer, etc.), with emphasis on new-hire’s (Selectors & Drivers) first 90-days. The Supply Chain Training Manager contributes to the continuous improvement of safety, performance standards, ongoing engagement, and retention for new Selectors and Drivers through the implementation of learning and performance solutions (feedback, coaching, mentorship programs) within Supply Chain operations.
In conjunction with Vice President of Operations, Area HR Business Partner and Field Market Trainers, this role mentors lead trainers & new hires during a multi-week training program and is responsible for assimilating, onboarding, and assessing new talent. The Supply Chain Training Manager leads, supervises, and conducts employee training needs analysis and identifies opportunities to improve Supply Chain safety, productivity, and retention using observations, data & analytics, and feedback
List the core responsibilities of the role. Core responsibility are those that account for at least 10% of time spent. Include “other duties as assigned by manager” as final duty listed.
- Owns all warehouse training (classroom & floor) for new Selectors & Drivers during the first 90-days of employment.
- Leads a team of Trainers & New Hires through a multi-week onboarding period (first 90 days) as measured by various indicators (productivity, quality, reliability, safety, culture integration, job knowledge, retention).
- Directs and coordinates all aspects of onboarding and training including scheduling/assigning resources, conducting classroom & floor training, performing observations, acting as SME on process & milestones and metric tracking/success measurements.
- Provides actionable performance, behavioral feedback and coaching in both classroom and on the floor environments.
- Facilitates mentoring of new Selectors & Drivers to drive engagement through the onboarding process.
- Analyzes and tracks weekly Trainer’s & Associate’s performance (30/60/90-day milestones) to ensure expectations are met.
- Collects data to determine safety, effectiveness, retention, and sustainability of training for the continuous improvement of the program.
- Serves as a point of contact and collaborator for Field Market Trainers.
- Ensures both new and existing Associates are safely following preferred plays while meeting productivity goals.
- Partners with Vice President Operations, Directors, HR, Field Market Trainers, Supervisors and Managers to regularly check progress and performance of new selectors to uncover coaching opportunities and identify steps to improve performance.
- Reports out performance and retention data to Vice President Operations & HR while providing training recommendations and strategies based on trends.
- May consult in the interview, hire, performance review, discipline, and termination process in collaboration with the Vice President of Operation s& HR to ensure all training needs are aligned, relevant, and delivered as expected (as needed).
- Regularly inspects facility for safety hazards and either resolves them or reports them to the safety manager as appropriate. Jointly accountable (with warehouse leadership) for maintaining the physical condition of the warehouse and its equipment.
- Performs other duties as assigned.
SUPERVISION:
- All New Hires (Selectors & Drivers) during their onboarding (Day 1 – Day 90), varies by week estimate 4-5 starts (Selectors) per week if needed
- Selector Trainers (in Workday they’re coded as Night Selectors, these associates are dedicated to the onboarding/training of new hires), locations could have 0-4 dedicated to this role
RELATIONSHIPS
- Internal: VPO, Directors, HR, Field Market Trainers, Supervisors and Managers
- External: N/A
WORK ENVIRONMENT
- Inside/Outside of DCs, exposure to heat & cold (freezer & cooler)
- Internal Associate facing
- Travel via air & car (rental)
MINIMUM QUALIFICATIONS
- Minimum of two years training/facilitation experience is required, preferably in a Supply Chain and/or Warehouse environment.
- Minimum of one year experience overseeing a workforce is required.
- Prior experience and/or leadership/direct supervision in a Supply Chain/Warehouse environment is preferred.
- PIT experience preferred, not required
Education
- High School diploma or equivalent required, college degree strongly preferred.
Certifications/Training
Licenses
PREFERRED QUALIFICATIONS
- Strong facilitation, leadership. communication, engagement, and development skills
- Ability to compile and interpret operational metrics
- Broad knowledge of warehouse operations, methods, and procedures
- Strong computer skills with proficiency in PowerPoint, Word & Excel (Access preferred)
- Familiarity with inventory control, OSHA, HAACP and other regulatory requirements is preferred
- Ability to frequently lift from 10 - 100 lbs.
PHYSICAL QUALIFICATIONS
- Must be able to perform the following physical activities for described length of time
- List the required physical activities including length of time performing each activity referencing the key below
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO: FREQUENCY:
STAND CONTINUOUSLY
WALK CONTINUOUSLY
DRIVE CONTINUOUSLY
SIT OCCASIONALLY
LIFT
1-10 lbs (Sedentary) OCCASIONALLY
11-20 lbs (Light) FREQUENTLY
21-50 lbs (Medium) FREQUENTLY
51-100 lbs (Heavy) FREQUENTLY
Over 100 lbs (Very Heavy) NEVER
CARRY
1-10 lbs (Sedentary) OCCASIONALLY
11-20 lbs (Light) OCCASIONALLY
21-50 lbs (Medium) OCCASIONALLY
51-100 lbs (Heavy) OCCASIONALLY
Over 100 lbs (Very Heavy) NEVER
PUSH/PULL FREQUENTLY
CLIMB/BALANCE FREQUENTLY
STOOP/SQUAT FREQUENTLY
KNEEL FREQUENTLY
BEND FREQUENTLY
REACH ABOVE SHOULDER OCCASIONALLY
TWIST FREQUENTLY
GRASP OBJECTS CONTINUOUSLY
MANIPULATE OBJECTS FREQUENTLY
MANUAL DEXTERITY FREQUENTLY
This role may receive an annual incentive plan bonus.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$60,000 - $100,000
***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
