Top 3051 Customer service Jobs in Massachusetts

Care Navigator (Remote - Massachusetts)
CareSource —Massachusetts
- $41,200 - $66,000 a year
- Full-time
- Remote
- Basic math
- HIPAA
- Mid-level
Front Desk Clerk
Marriott International, Inc —Boston, MA
- $31.42 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Service Representative (East Coast Candidates only) | Dental Provider Service Division | September 2026 - Remote
Blue Cross Blue Shield of Massachusetts —Hingham, MA
- $20.40 an hour
- Full-time
- Remote
- Microsoft Word
- Computer literacy
- Research
- Health insurance
- Dental insurance
Administration | Receptionist / Front Desk
Vertisystem —Boston, MA
- Contract
- Office
- Communication skills
- Entry level
Quick Apply
Remote* Customer Experience & Operations Assistant
At Leisure Contractor Licensing —Kingston, MA
- $18 an hour
- Monday to Friday
- Classroom
- Writing skills
- Office
- Work from home
Quick Apply
Customer Service Representative - Remote
Power Finance Texas —Boston, MA
- $20 - $25 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
11h
Member Support Coordinator
Interwell Health —Boston, MA
- Remote
- Administrative experience
- SharePoint
- Communication skills
Quick Apply
Customer Service
TAG Boston-Technology Awareness Group —Boston, MA
- $24 - $34 an hour
- Entry level
Customer Service Advisor - English
Foundever —Massachusetts
- $20 an hour
- English
- Mid-level
- Bachelor's degree
- Health insurance
Front Desk Administrator- Part Time
Fairwinds - Nantucket's Counseling Center —Nantucket, MA
- $25 an hour
- Part-time
- Background check
- Spanish
- Customer service
Quick Apply
14d
Assistant Front Office Manager
Miraval Berkshires —Lenox, MA
- From $60,000 a year
- Weekends as needed
- Background check
- Mid-level
- Bachelor's degree
- Free parking
- Paid jury duty
Quick Apply
Retail Store Specialist - (Customer Service/Merchandising) - Part Time
Ocean State Job Lot —Chatham, MA
- $16.50 an hour
- Part-time
- 18 years or older
- Merchandising
- Basic math
- Profit sharing
- Paid holidays
Automotive Customer Service Representative/ Receptionist
Premier Companies —Hyannis, MA
- $22 - $25 an hour
- Urgently hiring
- Background check
- Dealership
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Senior Client Service Associate
TSW Wealth Management —Framingham, MA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Background check
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
1d
Customer Service Representative
Ecological Fibers, Inc. —Lunenburg, MA
- $21 - $23 an hour
- Full-time
- Sales
- Computer literacy
- Basic math
- Profit sharing
- Paid training
Quick Apply
14d
Front Desk Office Lead
North Shore Pain Management —Cambridge, MA
- $24 - $28 an hour
- Full-time
- Bilingual
- Background check
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Hilton Garden Inn Lenox Pittsfield —Pittsfield, MA
- $16 - $17 an hour
- Part-time
- Customer service
- Writing skills
- English
- Health insurance
- Dental insurance
Quick Apply
Guest Services Lead
Vineyard Harbor Motel —Vineyard Haven, MA
- $25 - $30 an hour
- Overtime
- Background check
- Google Workspace
- Mid-level
- Paid training
- Paid time off
Quick Apply
11d
Entry Level Vehicle Service Specialist - Hiring Event!
Valvoline Instant Oil Change —Leominster, MA
- From $18.50 an hour
- Full-time
- 18 years or older
- Customer service
- Computer literacy
- Paid training
- Paid holidays
7d
Transportation Dispatcher
Amaral Bus Co., Inc. —Westport, MA
- $21 - $27 an hour
- Full-time
- CDL B
- Background check
- Writing skills
- Paid time off
- Flexible schedule
Quick Apply

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Care Navigator (Remote - Massachusetts)

CareSource -
Massachusetts

Apply Now

Job Details

Full-time
$41,200 - $66,000 a year

Qualifications

Customer communication
Basic math
High school diploma or GED

Full Job Description

Job Summary:

The Care Navigator is responsible for conducting telephonic interactions, documenting service activities, and supporting administrative functions that enhance member satisfaction. Care Navigators also contribute to core operations including intake, triage, scheduling coordination, provider and member engagement, centralized documentation, and escalations.

Essential Functions:

Conducts outreach to members and providers to confirm service details, coordinate scheduling, address general inquiries, and ensure accurate documentation of care coordination activities.
Coordinate services by working with providers, community partners, and member/ caregivers to manage scheduling, service updates, and administrative changes, as needed
Serves as a support resource for member and provider requests, escalations, or concerns by coordinating responses and ensuring issues are routed or addressed promptly
Collaborates with the care team, providers, and other partners as needed to support member service requests and ensure smooth communication and continuity across care activities
Initiate outreach to members, vendors, providers, and/or vendors/suppliers to follow up on non-clinical matters assigned by the Care Team (e.g., including authorization status, DME status, appointment scheduling and prescription assistance)
Provide administrative support as assigned
Assist members and the Care Team with solving health plan related concerns, i.e. claims follow up or prior auth status, etc.
Help members schedule transportation to medical appointments; assist members with booking issues
Support targeted member outreach campaigns when there is an event that has the potential to broadly impact our membership’s wellness, such as agency closures, hazardous/catastrophic events (e.g., power outages, fires, inundations)
Coordinates interpreting and translation supporting services for the member (including ADA compliance)
Obtain documents/forms that allow Care Team to speak with members and/or representatives on the member’s behalf in accordance with HIPAA laws – e.g., Release of Information (ROI), Oral Disclosure of Protected Health Information
Assist leadership with the development, refinement and enhancement of programs, initiatives, processes, policies, workflows, and projects
Mentor for new Care Navigation Specialist – during and beyond their orientation period, if needed
Maintain accurate documentation and maintenance of member records and alignment with regulatory standards, ensuring timely distribution to appropriate internal teams or provider partners as needed
Follow established standards of practice, internal policies, and procedures to ensure compliance with contractual obligations and applicable regulatory requirements
Identify member and provider needs and facilitates referrals to appropriate internal teams such as care management or community-based support programs
Performs any other job related duties as requested.

Education and Experience:

High School or GED required
One (1) year of related experience in a health-related service field required

Competencies, Knowledge and Skills:

Critical thinking and troubleshooting skills
Strong customer service and problem-solving skills
Ability to work in multiple systems, often simultaneously
Clear, concise, and effective oral and written communication
Strong time management and demonstrated ability to work independently
Flexibility to adapt to business needs
Motivated team player
Excellent organizational skills
High attention to detail and accuracy
Basic arithmetic skills required
Proficiency in Microsoft Office Suite

Licensure and Certification:

None required

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time
Travel is not typically required

Compensation Range:

$41,200.00 - $66,000.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Hourly

Organization Level Competencies

Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

Apply Now

Refine Your Search

customer service jobs in massachusetts

Care Navigator (Remote - Massachusetts)

Front Desk Clerk

Service Representative (East Coast Candidates only) | Dental Provider Service Division | September 2026 - Remote

Administration | Receptionist / Front Desk

Remote* Customer Experience & Operations Assistant

Customer Service Representative - Remote

Member Support Coordinator

Customer Service

Customer Service Advisor - English

Front Desk Administrator- Part Time

Assistant Front Office Manager

Retail Store Specialist - (Customer Service/Merchandising) - Part Time

Automotive Customer Service Representative/ Receptionist

Senior Client Service Associate

Customer Service Representative

Front Desk Office Lead

Front Desk Agent

Guest Services Lead

Entry Level Vehicle Service Specialist - Hiring Event!

Transportation Dispatcher

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This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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