Top 22 Golf club general manager Jobs in Massachusetts

Guest Relations Manager
Ocean Edge Resort & Golf Club —Brewster, MA
- $75,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
1d
Golf Coach
Five Iron Golf Boston LLC —Boston, MA
- $70,000 - $100,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Director of Catering Sales
Blue Hill Country Club —Canton, MA
- $125,000 - $135,000 a year
- Full-time
- Microsoft Word
- Team management
- Contracts
Quick Apply
8d
Banquet & Office Assistant
Marlborough Country Club —Marlborough, MA
- $24 - $26 an hour
- Weekends as needed
- Inventory management
- Office
- Administrative experience
- Health insurance
- Paid time off
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Banquet Manager
The Ridge Club —Sandwich, MA
- $28 - $32 an hour
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Office Administrator
Sankaty Head Golf Club —Nantucket, MA
- $50,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
- Health insurance
- 401(k)
Quick Apply
3d
Restaurant Manager
The Ridge Club —Sandwich, MA
- $28 - $32 an hour
- Weekends as needed
- CPR Certification
- Ability to walk for extended periods
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Server 1
Ipswich Country Club —Ipswich, MA
- $8 - $10 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Guest services
- Disability insurance
- Health insurance
Quick Apply
Food and Beverage Service Staff
Framingham Country Club —Framingham, MA
- From $15 an hour
- Part-time
- Background check
- Bar
- 18 years or older
- Paid training
- Flexible schedule
Quick Apply
2d
A La Carte Server
The Ridge Club —Sandwich, MA
- $7.25 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
8d
Server 1
The Haven Country Club —Boylston, MA
- $16 - $18 an hour
- Weekends as needed
- Ability to walk for extended periods
- High school diploma or GED
- Guest services
- Disability insurance
- Health insurance
Quick Apply
Banquet Server
Ipswich Country Club —Ipswich, MA
- $8 - $10 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Ability to stand for extended periods
- Disability insurance
- Health insurance
Quick Apply
7d
Groundskeeper
The Ridge Club —Sandwich, MA
- $16 - $25 an hour
- Weekends as needed
- High school diploma or GED
- Construction experience
- Hand tools
- Disability insurance
- Health insurance
Quick Apply
Banquet Supervisor
The Haven Country Club —Boylston, MA
- $23 - $26 an hour
- Part-time
- CPR Certification
- Ability to walk for extended periods
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Server Assistant
Haven CC, LLC —Boylston, MA
- $15 - $17 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Ability to stand for extended periods
Quick Apply
Cook 1
Kitchen-HAVEN —Boylston, MA
- $23 - $25 an hour
- Part-time
- Ability to walk for extended periods
- 3 years
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
1d
Dishwasher
The Haven Country Club —Boylston, MA
- $16 - $18 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Ability to stand for extended periods
- Disability insurance
- Health insurance
Quick Apply
Cook 1
Haven CC, LLC —Boylston, MA
- $17 - $22 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
On Call - Banquet Cook - The Charm on Main
Ocean Edge Resort & Golf Club —Brewster, MA
- $21.52 an hour
- Full-time
- Basic math
- English
- US work authorization
Quick Apply
1d

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Steward, Grounds Maintenance and Cleaning Inside Clubhouse
Kinsale Golf and Fitness Club —Powell, OH
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From $18 an hour
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Evening Operations Manager
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10d

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Guest Relations Manager

Ocean Edge Resort & Golf Club
Brewster, MA

Quick Apply

Job Details

Full-time
$75,000 a year
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer communication
Teamwork
Confidential information handling
Interpersonal skills
Employee relationship building
Team development
Attention to detail
Organizational skills

Full Job Description

OCEAN EDGE RESORT & GOLF CLUB

JOB DESCRIPTION – GUEST RELATIONS MANAGER

Department: Rooms / Guest Services
Position: Guest Relations Manager
Reports To: Asst. Director of Rooms
FLSA Status: Exempt
Location: Brewster, Massachusetts

POSITION SUMMARY

The Guest Relations Manager is responsible for creating an exceptional, personalized guest experience throughout all stages of the guest journey at Ocean Edge Resort & Golf Club. This position serves as a highly visible leader and primary point of contact for guest relations, service recovery, VIP experiences, special requests, and overall guest satisfaction.

The Guest Relations Manager works closely with Front Office, Housekeeping, Concierge, Food & Beverage, Spa, Golf, Recreation, Engineering, and other resort departments to anticipate guest needs and ensure seamless service across the property.

Ocean Edge Resort & Golf Club is a 429-acre Cape Cod destination offering multiple accommodation experiences along with private beach access, golf, pools, dining, wellness, recreation, and other resort amenities. The Guest Relations Manager is expected to have a strong understanding of these offerings and confidently assist guests in navigating the resort experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

Guest Experience & Engagement

Serve as a visible and approachable presence throughout the resort, proactively engaging with guests and identifying opportunities to enhance their experience.
Welcome and recognize VIPs, repeat guests, special-occasion guests, groups, and other designated arrivals.
Review daily arrivals, VIP reports, special requests, preferences, and guest history to ensure appropriate recognition and preparation.
Coordinate personalized amenities, welcome experiences, and special touches for VIPs and guests celebrating birthdays, anniversaries, honeymoons, weddings, and other occasions.
Build genuine relationships with guests and create memorable experiences that encourage repeat visits and guest loyalty.
Maintain a strong working knowledge of resort accommodations, restaurants, golf, spa, recreation, pools, beach access, transportation, activities, events, and local Cape Cod attractions.
Assist guests with questions, directions, recommendations, special arrangements, and general resort information.

Guest Satisfaction & Service Recovery

Act as a primary point of contact for guest concerns, complaints, and service recovery situations.
Listen carefully to guest concerns, demonstrate empathy, investigate issues, and provide timely and appropriate resolutions.
Take ownership of guest concerns from initial contact through resolution rather than simply transferring the issue to another department.
Exercise sound judgment regarding service recovery gestures and compensation within established resort guidelines.
Follow up with guests after concerns have been addressed to ensure satisfaction.
Document guest concerns, resolutions, preferences, and significant interactions in the appropriate resort systems.
Identify recurring guest issues and communicate trends to leadership so operational improvements can be implemented.
Partner with department leaders to resolve service challenges quickly and professionally.

VIP & Arrival Experience

Coordinate VIP arrivals and ensure rooms, amenities, special requests, and other arrangements are completed prior to arrival.
Partner with Front Office and Housekeeping to monitor room readiness and address arrival-related challenges.
Personally greet designated VIPs and assist with arrival and departure experiences when appropriate.
Communicate guest preferences and special requests to applicable departments.
Maintain confidentiality and discretion when assisting high-profile or sensitive guests.

Interdepartmental Coordination

Develop strong working relationships across all resort departments to ensure consistent communication and seamless guest service.
Participate in daily operational meetings, arrival reviews, or other guest-experience meetings as assigned.
Communicate significant guest situations and service opportunities to appropriate leaders.
Coordinate with Engineering and Housekeeping regarding room or facility concerns requiring immediate attention.
Partner with Food & Beverage, Spa, Golf, Recreation, and other departments to facilitate special guest experiences.
Ensure unresolved guest matters are properly communicated during shift transitions and followed through to completion.

Leadership & Service Culture

Model Ocean Edge Resort & Golf Club's service standards and professional expectations at all times.
Coach and support team members regarding guest engagement, communication, service recovery, and problem resolution.
Encourage team members to anticipate guest needs and take ownership of the guest experience.
Assist with training related to guest service standards, complaint handling, VIP recognition, and service recovery.
Recognize team members who demonstrate exceptional guest service.
Maintain a professional appearance and positive presence throughout the property.

Guest Feedback & Quality Improvement

Monitor guest feedback received through surveys, online reviews, direct guest communication, and internal reporting.
Respond to or assist leadership with guest correspondence and follow-up when assigned.
Track recurring service issues and identify opportunities for improvement.
Work with department leaders to develop corrective actions when service trends are identified.
Share positive guest feedback and recognition with team members and leadership.
Support resort initiatives designed to improve guest satisfaction and service scores.

MANAGEMENT RESPONSIBILITIES

The Guest Relations Manager may provide direction and support to Guest Services, Concierge, Front Desk, Bell/Door, Transportation, or other Rooms Division team members as assigned.

Responsibilities may include:

Providing daily operational direction and service coaching.
Assisting with departmental training and onboarding.
Ensuring compliance with resort policies and service standards.
Addressing performance or behavioral concerns in partnership with departmental leadership and Human Resources.
Supporting Front Office and Guest Services operations during periods of high occupancy or business demand.

QUALIFICATIONS

Minimum of 3–5 years of hospitality experience, preferably within a luxury hotel, resort, or full-service hospitality environment.
Previous supervisory or management experience preferred.
Strong guest-service and service-recovery experience.
Excellent interpersonal, verbal, and written communication skills.
Demonstrated ability to remain calm, professional, and solution-oriented when handling challenging guest situations.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Ability to exercise discretion and maintain confidentiality.
Strong attention to detail and commitment to personalized service.
Proficiency with hotel property-management systems, Microsoft Office, and guest communication platforms preferred.
Knowledge of Cape Cod and local attractions is preferred.

CORE COMPETENCIES

Exceptional Guest Service
Leadership & Accountability
Service Recovery
Emotional Intelligence
Communication
Problem Solving
Relationship Building
Attention to Detail
Conflict Resolution
Interdepartmental Collaboration
Professional Judgment
Sense of Urgency

PHYSICAL & SCHEDULING REQUIREMENTS

Ability to stand and walk for extended periods throughout a large resort property.
Ability to work indoors and outdoors as operational needs require.
Ability to occasionally lift or carry items weighing up to approximately 25 pounds.
Must be available to work a flexible schedule based on resort operations, including days, evenings, weekends, holidays, and peak occupancy periods.
Regular property-wide visibility is an essential component of the position.

EXPECTATIONS

The Guest Relations Manager is expected to demonstrate a high level of professionalism, discretion, warmth, and responsiveness. This individual should consistently look beyond the immediate guest request to identify opportunities to personalize the experience and create lasting positive impressions.

The successful Guest Relations Manager will be highly visible throughout the resort, develop strong relationships with both guests and team members, take ownership of service challenges, and help ensure that every interaction reflects the level of hospitality expected at Ocean Edge Resort & Golf Club.

Pay: $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

golf club general manager jobs in massachusetts

Guest Relations Manager

Golf Coach

Director of Catering Sales

Banquet & Office Assistant

Banquet Manager

Office Administrator

Restaurant Manager

Server 1

Food and Beverage Service Staff

A La Carte Server

Server 1

Banquet Server

Groundskeeper

Banquet Supervisor

Server Assistant

Cook 1

Dishwasher

Cook 1

On Call - Banquet Cook - The Charm on Main

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