Top 346 Senior service desk Jobs in Massachusetts

Senior Education LMS Specialist
IHI —Boston, MA
- $64,417 - $103,067 a year
- Full-time
- Remote
- Computer literacy
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment
RG Vanderweil.com —Boston, MA
- Full-time
- Hybrid work
- 5 years
- Windows
- Senior level
Quick Apply
Senior Associate, Leave and Accommodations
Athenahealth —Boston, MA
- $79,000 - $135,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Continuous improvement
- Commuter assistance
- Tuition reimbursement
Front Desk Office Lead
North Shore Pain Management —Cambridge, MA
- $24 - $28 an hour
- Full-time
- Bilingual
- Background check
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Service Repair Technician - Electro-Mechanical Troubleshooting
IPG Photonics —Marlborough, MA
- $19.59 - $25.96 an hour
- ERP systems
- Mid-level
- Ability to lift 50 pounds
- Health savings account
- AD&D insurance
Quick Apply
Engineering Manager
Minerals Technologies —Adams, MA
- $140,000 - $175,000 a year
- Full-time
- Engineering
- English
- Office
- Disability insurance
- Health insurance
Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
Quick Apply
Business Office Director The Residence at Natick South
LCB Senior Living, LLC —Natick, MA
- Full-time
- Mid-level
- Office
- Residential
- Paid holidays
- 401(k)
Quick Apply
10d
Center Sales Director, South Shore
European Wax Center —Braintree, MA
- $65,000 - $75,000 a year
- Weekends as needed
- Inventory management
- English
- Administrative experience
- Commuter assistance
- Paid parental leave
Quick Apply
Center Sales Director, Waltham
European Wax Center —Waltham, MA
- $65,000 - $70,000 a year
- Weekends as needed
- Inventory management
- English
- Administrative experience
- Commuter assistance
- Paid parental leave
Quick Apply
Project Manager III
Farm Credit Financial Partners —Springfield, MA
- Overtime
- Hybrid work
- Office
- 8 years
- Analysis skills
- Tuition reimbursement
- Work from home
Executive Director
MassHire Springfield Career Center —Springfield, MA
- $115,000 - $128,000 a year
- Full-time
- Public speaking
- Master's degree
- 8 years
- Paid holidays
- Health insurance
Quick Apply
8d
Dog Groomer
The Woof Wash —Melrose, MA
- $25 - $32 an hour
- Part-time
- Background check
- Customer service
- Mid-level
- Professional development assistance
- Flexible schedule
Quick Apply
IT Technician (2 Years Exp Req)
Worldband —Bellingham, MA
- $45,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
Senior IT Systems & Support Administrator ON-SITE
Adecco —Peabody, MA
- $55 - $70 an hour
- Contract
- Computer science
- 5 years
- Military encouraged
- Commuter assistance
- Paid holidays
Quick Apply
7d
Center Sales Director, Greater Boston
European Wax Center —Boston, MA
- $65,000 - $75,000 a year
- Weekends as needed
- Inventory management
- English
- Administrative experience
- Commuter assistance
- Paid parental leave
Quick Apply
Tax Senior
UHY LLP —Wayland, MA
- $95,000 - $120,000 a year
- Full-time
- Hybrid work
- Background check
- Management
- CPA
- Health savings account
- Health insurance
Quick Apply
BOS Cargo Warehouse Supervisor
Swissport International AG —Boston, MA
- $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- Health insurance
Recruiter
CO-OP —North Dighton, MA
- $60,000 - $65,000 a year
- Full-time
- Background check
- Clean driving record
- Customer service
- Disability insurance
- Health insurance
Quick Apply
Field Property Adjuster
National General —Natick, MA
- $56,000 - $98,200 a year
- Online Application
- Remote
- Mid-level
- US work authorization
- Organizational skills

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senior service desk jobs near massachusetts

Senior Education LMS Specialist

IHI -
Boston, MA

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Job Details

Full-time
$64,417 - $103,067 a year

Benefits

Health insurance
Dental insurance
Flexible spending account
Vision insurance

Qualifications

Computer operation
Customer communication
Online learning environment experience
Desktop applications
E-learning platforms
Enterprise Learning Management
Productivity software

Full Job Description

Institute for Healthcare Improvement

Senior Education LMS Specialist

Scheduled Hours

Full Time

Salary Range

$64,417.00- $103,067.00

Location

Remote, USA

About IHI

The Institute for Healthcare Improvement (IHI) is a leading, globally recognized not-for-profit health care improvement organization that has been applying evidence-based quality improvement methods to meet current and future health care challenges for more than 30 years. IHI provides millions of people in health care with methods, tools, and resources to make care better, safer, and more equitable; convenes experts to enable knowledge sharing and peer-learning; and advises health systems and hospitals of all sizes in improving their systems and outcomes at scale. IHI's mission is to innovate and lead transformational improvement in health and health care worldwide.

Position Summary:

Reporting to the Director of Operations in the Education Business line, the Senior Education LMS Specialist will ensure the learning platform used by the IHI Education Department and associated processes are functional and optimized in support of IHI’s mission. In collaboration with multiple departments at IHI, the Senior Education LMS Specialist will manage the administration and support of content, users, reporting, and functionality of the LMS system.

Position Responsibilities:

Responsibilities include but are not limited to the following:

Configure and maintain LMS for optimal functionality across various instructional formats while ensuring compliance with security and accessibility standards
Identify areas for improvement and propose solutions to enhance efficiency and learner experience in line with industry trends
Assist with managing the technical aspects of the education system, including user management, access control, and system troubleshooting
Maintain data integrity, course functionality, and organization within the education system in line with content policies and best practices
Create, update, and facilitate learning opportunities and resources for all education system users in line with their use of the system
Collaborate with stakeholders to define reporting requirements and enhance efficiency of generating and consuming data
Collaborate with internal and external stakeholders to align education system processes and functionalities with organizational goals
Support the Customer Experience team with first-line troubleshooting for customer education system-related issues
In partnership with IT, troubleshoot LMS-related issues including user testing, accessibility, and new configurations
Develop tools and resources that streamline workflows related to IHI customers and education products, ensuring compatibility with our education systems
Other duties as assigned

Position Knowledge, Skills and Abilities:

LMS Knowledge:

In partnership with IT, understanding of the specific LMS platform(s) being used, including its architecture, features, and configuration options
Familiarity with delivery of online education using an LMS
Knowledge of LMS administration tasks such as user management, course creation, enrollment management, and reporting
Familiarity with accessibility standards such as WCAG (Web Content Accessibility Guidelines) to ensure the LMS is accessible to users with disabilities.

IT Knowledge:

Broad understanding of information technology principles and concepts
Strong knowledge of modern industry specifications such as SCORM, xAPI, cmi5 and how they are managed in an LMS environment

Communication and Collaboration:

Strong interpersonal and communication skills to effectively collaborate with staff across multiple departments, instructors, and other stakeholders
Ability to communicate technical concepts to non-technical individuals in a clear and concise manner
Skill in providing user support and training on LMS functionalities to ensure smooth adoption and usage

Problem Solving and Analytical Skills:

Aptitude for identifying and analyzing complex technical issues related to the LMS and proposing appropriate solutions
Ability to troubleshoot and diagnose problems by systematically identifying root causes
Skill in analyzing data and generating reports to track LMS usage, performance, and user engagement

Project Management:

Ability to manage LMS-related projects, such as system upgrades, new feature implementation, or integration with other systems
Skill in planning, organizing, and prioritizing tasks to meet project deadlines
Experience in coordinating and collaborating with cross-functional teams for successful project execution

Continuous Learning and Adaptability:

Willingness to stay updated with the latest trends and advancements in LMS technologies and e-learning industry
Ability to adapt to changing requirements, emerging technologies, and evolving user needs

IHI Values and Culture:

Commitment to IHI Values of courage, love, equity, trust and impact
Commitment to equity, anti-racism, and the improvement of societal systems

Position Qualifications :

Required

3-5 years working in a professional environment with 2 years focused on external customer-facing LMS administration
Bachelor’s degree in relevant field or equivalent work experience
Proven track record of successfully managing and administering complex Learning Management Systems
Intermediate to advanced proficiency in Microsoft Office suite

Preferred

Experience with externally/customer facing LMS Administration
Certification in LMS Administration (from any LMS vendor)
Technical Experience with Topclass (current LMS)
Familiarity with Association Management Systems (IHI currently uses iMIS) and integration with LMS

Physical Attributes:

Ability to Sit for Extended Periods: Capability to work at a desk for long durations
Manual Dexterity: Proficiency in using a computer, including typing, mouse handling, and other office equipment
Visual Acuity: Ability to read and view a computer screen for extended periods
Hearing and Speaking: Clear communication over phone and video calls
Environment Setup: Access to a quiet, professional home office setup conducive to focused work and virtual meetings
Lifting: Occasionally requires lifting up to 25 lbs as needed

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required.

At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, generous time off including vacation time, wellness and wellbeing time, and other special programs to support employee wellbeing.

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know. Veterans are encouraged to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

senior service desk jobs in massachusetts

Senior Education LMS Specialist

Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment

Senior Associate, Leave and Accommodations

Front Desk Office Lead

Service Repair Technician - Electro-Mechanical Troubleshooting

Engineering Manager

Senior IT Support Engineer

Business Office Director The Residence at Natick South

Center Sales Director, South Shore

Center Sales Director, Waltham

Project Manager III

Executive Director

Dog Groomer

IT Technician (2 Years Exp Req)

Senior IT Systems & Support Administrator ON-SITE

Center Sales Director, Greater Boston

Tax Senior

BOS Cargo Warehouse Supervisor

Recruiter

Field Property Adjuster

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