Top 18 Guest service agent Jobs in Massillon, Oh

Guest Service Agent
Fairfield Inn and Suites Canton South —Canton, OH
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Paid jury duty
- Paid holidays
Quick Apply
4d
Guest Service Agent
Embassy Suites Akron Canton Airport —North Canton, OH
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Paid jury duty
- Employee assistance program
Quick Apply
Front Desk Agent
Berlin Grande —Berlin, OH
- Part-time
- Hotel
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
7d
Front Desk 2p-10p
Fairfield Inn & Suites —Canton, OH
- From $15 an hour
- 8 hour shift
- Hotel
- In-person
- Ability to stand for extended periods
- Employee discount
Quick Apply
Hotel/ Front Desk Agent
Glenmoor Country Club —Canton, OH
- $14 - $15 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent/Night Audit
Holiday Inn Canton —Canton, OH
- $15 an hour
- Weekends as needed
- Hotel
- Organizational skills
- In-person
Quick Apply
4d
Front Desk Agent
Hampton Inn & Suites Canton —Canton, OH
- From $13.50 an hour
- Part-time
- Hotel
- Conflict management
- Computer skills
- Employee discount
Quick Apply
Front Desk Sales Associate
PCRK Group —Canton, OH
- Ability to stand for extended periods
- Communication skills
- Entry level
Quick Apply
Front Desk Agent
Cambria Suites Akron/Canton Airport —Akron, OH
- $13 - $16 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Employee discount
Quick Apply
8d
Leasing Agent
Paths Building Services LLC —Canton, OH
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Quick Apply
7d
Front Desk Receptionist
Courtyard by Marriott Akron Fairlawn —Akron, OH
- $15 an hour
- Part-time
- Hotel
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
DCHM COMFORT SUITES HARTVILLE —Hartville, OH
- From $13.50 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Employee discount
- Flexible schedule
Quick Apply
7d
Front Desk Agent
Palette Hotels —Kent, OH
- Full-time
- Spanish
- Mid-level
- Hotel
- Health insurance
Quick Apply
Front Desk Associate
Best Western Dutch Vallley Inn —New Philadelphia, OH
- $12.00 - $12.25 an hour
- Part-time
- Bilingual
- Writing skills
- Hotel
Quick Apply
11d
Leasing Agent
Karam Companies —Cuyahoga Falls, OH
- $15 - $20 an hour
- Part-time
- Background check
- Microsoft Outlook
- Writing skills
Quick Apply
1d

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Guest Service Representative
Sonesta —Columbus, OH
Valid driver’s license required. Register guests, issue room keys, and provide information on hotel services and room location. Paid Vacation and Sick Days.
8d
Guest Service Agent - Short North Luxury
Le Meridien Columbus, The Joseph —Columbus, OH
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at…
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guest service agent jobs near massillon, oh

Guest Service Agent

Fairfield Inn and Suites Canton South -
Canton, OH

Quick Apply

Job Details

Full-time
4 days ago

Benefits

Paid jury duty
Paid holidays
Employee assistance program
Bereavement leave

Qualifications

Customer communication

Full Job Description

Join Our Team at the Fairfield Inn and Suites Canton South!

The Fairfield Inn and Suites by Marriott Canton South is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.

About Us:
Working at the Fairfield Inn and Suites by Marriott Canton offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work environment. Voted the #1 Hotel on TripAdvisor and a 2023 Marriott Gold Circle Award Winner, Fairfield Inn & Suites by Marriott Canton offers a quieter work environment just outside the city limits, directly off I-77. We provide exceptional guest service in a friendly atmosphere. Located a short distance from Downtown Canton and seven miles from North Canton, our hotel is close to attractions such as the Pro Football Hall of Fame, the National First Ladies Library, and Amish Country, as well as major employers such as Timken, Marathon, and Freshmark. If you are passionate about hospitality and want to be part of a top-rated team, we would love to hear from you

Why This Role?
Working as a Full-Time Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent at the Fairfield Inn and Suites by Marriott in Canton, Ohio, offers a rewarding opportunity to join a dynamic hospitality team. The Full-Time Guest Service Agent, Front Desk Clerk, or Front Desk Agent position allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?
Financial Perks: NEXT DAY PAY
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:

Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We Are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:

Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
Strong interpersonal skills and a focus on delivering exceptional service are essential.
Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
Experience handling guest complaints or resolving conflicts in a calm and effective manner is a valuable asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
Hospitality or Front Desk Experience (Preferred): Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
A high school diploma or equivalent
Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.marriott.com/en-us/hotels/cakfc-fairfield-inn-and-suites-canton-south/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Canton, Ohio! Apply today!

Quick Apply

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guest service agent jobs in massillon, oh

Guest Service Agent

Guest Service Agent

Front Desk Agent

Front Desk 2p-10p

Hotel/ Front Desk Agent

Front Desk Agent/Night Audit

Front Desk Agent

Front Desk Sales Associate

Front Desk Agent

Leasing Agent

Front Desk Receptionist

Front Desk Agent

Front Desk Agent

Front Desk Associate

Leasing Agent

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