Top 637 Customer service/call center manager Jobs in Matawan, Nj

Telephone Service Center Manager
New York University —New York, NY
- $102,200 - $122,200 a year
- Full-time
- Hybrid work
- HIPAA
- Analysis skills
- University
Dispatcher/Customer Service/Call Taker
Abba Medical Transportation —Aberdeen, NJ
- Call employer
- HIPAA
- English
- Mid-level
Shop Trailer Mechanic I
Cox Fleet —Hillsborough, NJ
- Call employer
- Background check
- DOT physical examination
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Sr Shop Trailer Mechanic
Cox Fleet —Hillsborough, NJ
- Call employer
- Background check
- DOT physical examination
- CDL A
- Health insurance
- Dental insurance
Quick Apply
Radiology Operations Manager - Full Time
Princeton Radiology Associates —Township of Monroe, NJ
- From $100,000 a year
- Full-time
- 3 years
- Clinic
- Analysis skills
- Profit sharing
- Disability insurance
Quick Apply
2d
Mobile Light/Medium Mechanic I
Cox Fleet —Newark, NJ
- $20.10 - $30.10 an hour
- Call employer
- Mid-level
- High school diploma or GED
- Driver's License
Quick Apply
Lead Mobile Diesel Technician
Cox Fleet —Edison, NJ
- Weekends as needed
- Background check
- OSHA
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Life Sciences / Pharma Contract Recruiter - Talent Acquisition
Impact Bio —Brooklyn, NY
- Contract
- Computer literacy
- Mid-level
- Organizational skills
Quick Apply
Service Bdc Rep/Appointment Coordinator
BMW of Freehold —Freehold, NJ
- $19 an hour
- Full-time
- 18 years or older
- Dealership
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Quick Apply
Mobile Diesel Mechanic II $1500 New Hire Bonus
Cox Fleet —Edison, NJ
- Background check
- DOT physical examination
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Automotive Sales Business Development Center (BDC) Representative - Raceway Nissan & Jeep
Raceway Nissan —Freehold, NJ
- From $650 a week
- Full-time
- Bilingual
- Background check
- Dealership
- Paid training
- Health insurance
Quick Apply
9d
Implementation Engineer - Service Delivery
Spectrotel —Neptune City, NJ
- Call employer
- Microsoft Excel
- Maintenance
- Mid-level
Quick Apply
Life Sciences / Pharma Contract Recruiter - Talent Acquisition
Impact Bio —Princeton, NJ
- Contract
- Computer literacy
- Mid-level
- Organizational skills
Quick Apply
Account Manager (ENT/Strategic) (Hybrid)
KnowBe4 —New York, NY
- $200,000 - $210,000 a year
- Background check
- Computer Science
- Marketing
- Tuition reimbursement
- Adoption assistance
Quick Apply
Sr Body Shop Painter
Cox Fleet —Hillsborough, NJ
- Call employer
- Background check
- Bachelor of Science
- DOT physical examination
Quick Apply
Senior Manager of ESC
ExtensisHR —Iselin, NJ
- $120,000 - $145,000 a year
- Call employer
- Remote
- Ability to walk for extended periods
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
2d
Field Service Technician HVAC - Data Center
Munters Corporation (MUS) —Trenton, NJ
- Weekends as needed
- Background check
- Mechanic experience
- 5 years
- Dental insurance
- 401(k)
Quick Apply
Office Manager
Confidential —Lakewood, NJ
- $70,000 - $80,000 a year
- Full-time
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Physician Liaison
USA Clinics Group —New York, NY
- $50,000 - $60,000 a year
- Full-time
- Marketing
- Hospital
- Public speaking
- Dental insurance
- Paid time off
Quick Apply
Operations & Business Manager — Event Rentals
Little Hearts Learning Center —Dunellen, NJ
- $18 - $23 an hour
- Part-time
- Merchandising
- Mid-level
- Business development
- Flexible schedule
Quick Apply
1d

I want to receive the latest job alert for customer service/call center manager in matawan, nj

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service/call center manager jobs near matawan, nj

Telephone Service Center Manager

New York University -
New York, NY

Apply Now

Job Details

Full-time
$102,200 - $122,200 a year

Qualifications

Statistics
Healthcare staff management
Commercial insurance knowledge
Managed care
Managing teams in a customer support role
Policy & process development
Customer service training (staff training program)
Bachelor's degree
Telephone systems
Budget management in healthcare
Business operations
Call center management
Policy Development
Professional development training
Operational budget management
Analytics

Full Job Description

Position Summary: The manager of the Telephone Service Center is responsible for the Strategic Planning and execution of all Telephone Service Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer (patients, students, etc.) experience. Strategic emphasis is on patient customer care, quality management, workforce planning, recruiting, coaching, and training. Performance metrics include call efficiency, low abandonment rate, high recall acceptance rates, staffing utilization, and low call handling time. A commitment to excellence demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills and morale. The manager effectively manages the Telephone Service Centers ability to provide high quality services while meeting Service Level Agreements (SLA), improving call performance, increased use of resources and adaptation of new techniques to increase efficiency, and achievement of metrics. The leader in this role actively contributes to the overall college operational targets as well as the daily business decisions. The manager of the Telephone Service Center executes the vision for the operation insuring the Call Center meets customer and organization needs. The manager will continuously engage in leading and inspiring the team in developing and documenting best practices in the performance of all duties and responsibilities. Qualifications: Required Education:
Bachelor's Degree

Required Experience:
5+ years progressively responsible professional level experience leading Telephone Service Center operations including developing policies and procedures, managing budget and staff training or an equivalent combination or education and experience. Must have clinical, dental, of medical background.

Required Skills, Knowledge and Abilities:
Effective planning, statistical and analytical skills, communication and project management skills. Proven ability to develop and implement policies and procedures. Comprehensive knowledge of regulations governing Article 28, managed care and commercial insurance plans.

Preferred Skills, Knowledge and Abilities:
Knowledge of Medicaid and HIPAA including administrative best practices in dental or in a healthcare environment.
Additional Information: In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $102,200.00 to USD $122,200.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.

Apply Now

Refine Your Search

customer service/call center manager jobs in matawan, nj

Telephone Service Center Manager

Dispatcher/Customer Service/Call Taker

Shop Trailer Mechanic I

Sr Shop Trailer Mechanic

Radiology Operations Manager - Full Time

Mobile Light/Medium Mechanic I

Lead Mobile Diesel Technician

Life Sciences / Pharma Contract Recruiter - Talent Acquisition

Service Bdc Rep/Appointment Coordinator

Mobile Diesel Mechanic II $1500 New Hire Bonus

Automotive Sales Business Development Center (BDC) Representative - Raceway Nissan & Jeep

Implementation Engineer - Service Delivery

Life Sciences / Pharma Contract Recruiter - Talent Acquisition

Account Manager (ENT/Strategic) (Hybrid)

Sr Body Shop Painter

Senior Manager of ESC

Field Service Technician HVAC - Data Center

Office Manager

Physician Liaison

Operations & Business Manager — Event Rentals

I want to receive the latest job alert for customer service/call center manager in matawan, nj

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected