This position will be eligible for a hybrid work arrangement that includes a partially remote work location. Must be able to report onsite in Chapel Hill, NC.
The Systems Accountant / Access Request Coordinator (ARC) plays a key role in advancing the mission of ServiceFirst, Carolina’s initiative focused on operational efficiency, strategic cost‑savings, and excellence in administrative service delivery. As part of the ServiceFirst Administrative Finance Group, this position supports several high‑impact organizations within Finance and Operations, The Chancellor’s Office, and The Office of University Counsel—a combined portfolio of approximately 2,000 employees and more than $500 million in state appropriations, F&A (overhead) receipts, institutional trust funds, grants, endowments, and cost‑recovery operations. The position serves as the primary point of contact for Financial Systems Access across these divisions.
The Systems Accountant / ARC supports the organization’s financial and HR systems by managing access, maintaining security controls, optimizing workflows, and serving as a technical resource for reporting, automation, and process improvement. This role bridges Finance, HR, and IT, ensuring system integrity, compliance, and efficient service delivery. The position also provides advanced analytical support using Excel, Power BI, SQL, and AI tools.
The selected candidate will be employed by the School of Government Services (SOG Services), but their work location and reporting responsibilities will be at the F&O Finance Shared Services. SOG Services assists faculty and staff at the UNC School of Government in carrying out its important mission: to improve the lives of North Carolinians by engaging in practical scholarship that helps public officials and citizens understand and improve state and local government. As a nonprofit organization and an official affiliated entity of the University of North Carolina at Chapel Hill, SOG Services also contributes to advancing UNC-Chapel Hill’s broader mission of academic excellence, research, and public service.
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Manage system access for Finance and HR in alignment with ServiceFirst standards.
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Conduct regular audits of system security, workflow permissions, and P‑Card access across Finance and HR.
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Develop and maintain position‑based access models to ensure consistent and appropriate system permissions.
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Create and manage processes for removing access for terminated employees, including coordination with HR notifications.
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Process and validate access request forms, including Customer Billing Management System access requests.
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Assist customers with required documentation and serve as the primary business contact for access‑related questions.
Systems Administration & Process Ownership:
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Manage the Source Create process and ensure accuracy of system setup.
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Oversee the Department Change Tree process, including updates to the organizational chart.
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Enter and maintain Payroll Retroactive Transactions as required.
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Maintain documentation of business processes and manage website content to ensure customers have current, accurate guidance.
Reporting, Analytics, and Technical Support:
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Serve as an advanced resource for Excel, Power BI, SQL, and VBA to support financial and operational reporting.
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Assist departments with metrics, including service data submissions and ticket‑to‑closure timelines.
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Help define and maintain service level standards, including criteria for appropriate ticket closure.
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Support the development, maintenance, and optimization of reports generated through the university’s Service Delivery platform.
Continuous Improvement & Innovation:
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Explore, learn, and assist with the development of AI‑driven tools and automations to improve business processes.
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Identify opportunities to streamline workflows, enhance data accuracy, and reduce manual effort.
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Collaborate with Finance, HR, and IT to implement system improvements and ensure alignment with organizational needs.
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Bachelor’s with 2-4 years’ experience in accounting, finance, or a information technology, with demonstrated progression in responsibilities.
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Experience with financial or HR systems, access management, or workflow administration.
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Strong understanding of internal controls, security principles, and audit practices.
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Advanced proficiency in Excel; experience with Power BI, SQL, and VBA strongly preferred.
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Strong analytical, problem‑solving, and communication skills.
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Ability to document processes clearly and support users with varying levels of technical expertise.
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Finance professional with hands‑on experience in budget development, accounting operations, and transactional finance workflows. Skilled in processing financial transactions, monitoring expenditures, reconciling accounts, and producing accurate financial reports to support data‑driven decision‑making.
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Experience with service management systems (e.g., Team Dynamics).
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Familiarity with automation tools or AI‑enhanced process improvement.
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Ability to manage cross‑functional processes involving Finance, HR, and IT.
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Strong problem-solving skills with the ability to connect individual work to broader organizational goals.
