Top 160 It manager, service desk Jobs in Memphis, Tn

IT Manager, Service Desk
City Brewing Co —Memphis, TN
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
IT Systems & Knowledge Specialist
YMCA of Memphis & the Mid-South —Cordova, TN
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
2d
IT Support Technician (Tier 1)
Games Workshop —Memphis, TN
- Monday to Friday
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Health insurance
Manager, IT Service Orchestration
Deloitte —Memphis, TN
- $97,000 - $179,000 a year
- Full-time
- Computer science
- Computer Science
- 3 years
9d
Help Desk Analyst II
Pantherx Specialty LLC —Collierville, TN
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
10d
Service Desk Receptionist
Paul Mitchell Schools —Memphis, TN
- From $14 an hour
- Full-time
- Entry level
- Paid training
- Health insurance
Quick Apply
1d
IT Support Technician 1
Morris & Dickson Co. —Olive Branch, MS
- Full-time
- Office
- Windows
- Microsoft Office
- Health savings account
- Paid holidays
Quick Apply
Senior Specialist, Help Desk Support
Raymond James Financial, Inc. —Memphis, TN
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
- Paid holidays
- Health insurance
14d
Level 2 Engineer/Technician (MSP Help Desk & Project Work)
TeamLogic IT, Memphis, TN —Memphis, TN
- $25 - $30 an hour
- Full-time
- Hybrid work
- Background check
- Software troubleshooting
- System design
- Health savings account
- Health insurance
Quick Apply
Front Desk Agent
Hampton Inn Memphis Walnut —Memphis, TN
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Patient Service/Front Desk Coordinator
MyEyeDr. —Bartlett, TN
- Weekends as needed
- Computer literacy
- Administrative experience
- Computer skills
- Paid holidays
- Health insurance
14d
Front Desk Receptionist
Resolve Pain Solutions —Memphis, TN
- Full-time
- Adults
- High school diploma or GED
- Clinic
Quick Apply
Night Auditor
Hampton Inn Memphis Walnut —Memphis, TN
- Overnight shift
- Computer literacy
- Mid-level
- Hotel
- Employee discount
Central Scheduler Representative
Baptist Memorial Health Care —Collierville, TN
- Computer literacy
- Basic math
- English
2d
PT Receptionist
Gastro One - 1310 (10451) —Germantown, TN
- Part-time
- HIPAA
- High school diploma or GED
- Clinic
- Health savings account
- AD&D insurance
1h
Desk Attendant
MANAGEMENT ENTERPRISE DEVELOPMENT —Memphis, TN
- $15 - $17 an hour
- Weekends as needed
- Office
- Communication skills
- Entry level
Quick Apply
Patient Service/Front Desk Coordinator Part Time
MyEyeDr. —Germantown, TN
- Part-time
- Administrative experience
- Computer skills
- Communication skills
Front Desk Receptionist
Artisent Floors —Memphis, TN
- From $18 an hour
- Full-time
- Customer service
- Computer literacy
- Office
Quick Apply
2d
Senior Manager, IT Service Orchestration
Deloitte —Memphis, TN
- $118,000 - $218,000 a year
- Full-time
- Computer science
- Computer Science
- Master's degree
9d
Front Desk Agent
HILTON MEMPHIS —Memphis, TN
- $15 an hour
- Word processing
- Computer literacy
- Basic math
Quick Apply

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it manager, service desk jobs near memphis, tn

IT Manager, Service Desk

City Brewing Co -
Memphis, TN

Quick Apply

Job Details

Full-time

Qualifications

Managing technical support teams
Project management experience in technology
Managing teams in a customer support role
Team leadership
Customer support ticket management
Managing projects
ITIL implementation
IT department experience
Ticketing system technical support
Stakeholder management

Full Job Description

City Brewing Company – Who We Are

With our roots in La Crosse, WI, we are proud to be North America’s largest co-packager of alcoholic beverages with four locations across the United States. Through our focuses on Safety throughout our facilities, Quality of products produced for our customers, Communication at all levels, Growth of not just our locations but also of our employees in their careers, and Performance with our ability to meet deadlines and goals for ourselves and our customers, we pride ourselves on the brand we have created and continue to grow.

Job Summary

The Service Desk Manager is responsible for leading the IT Service Desk function across a 24/7 manufacturing enterprise. This role ensures the delivery of high-quality IT support services to internal users while driving continual service improvement, standardization, and scalability. The Service Desk Manager oversees the daily operations of the Service Desk team, manages incident and problem resolution, leads IT-related projects within the service delivery scope, and ensures alignment with ITIL best practices and organizational objectives.

Duties and Responsibilities

Lead, mentor, and develop a team of Service Desk analysts across multiple sites.
Define team performance goals, KPIs, and SLAs to ensure high-quality service delivery.
Establish 24/7 coverage schedules, on-call rotations, and resource planning to meet business needs.
Foster a culture of accountability, collaboration, and continuous improvement.
Own incident, problem, and request management processes, ensuring consistent application of best practices.
Drive root cause analysis and problem management to reduce recurring incidents.
Function as the primary escalation point for critical service issues and ensure timely resolution.
Provide after-hours support when needed.
Maintain and improve the IT knowledge base and self-service portal.
Manage IT Service Desk-related projects from initiation to completion, including planning, execution, and stakeholder communication.
Partner with Infrastructure, Applications, and Cybersecurity teams to deliver technology initiatives.
Identify opportunities for process automation, efficiency, and improved end-user experience.
Ensure compliance with IT policies, security standards, and audit requirements.
Define and enforce hardware and software standards for end users.
Oversee the lifecycle management of end-user devices, applications, and licenses.
Coordinate IT onboarding and training for new hires and contractors.

Minimum Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent experience.
5+ years of IT Service Desk or End-User Services experience, with at least 2 years in a leadership/managerial role.
Strong understanding of Service Desk Management Frameworks (i.e.ITIL)
Proven experience managing IT projects from initiation through completion.
Hands-on experience with ITSM/ticketing systems (e.g., ServiceNow, Freshservice, Remedy, Jira Service Management).
Excellent communication, leadership, and problem-solving skills
Willingness to travel to other sites domestically (20% annually)
Ability to manage competing priorities in a fast-paced 24/7 manufacturing environment.

City Brewery is an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Quick Apply

Refine Your Search

it manager, service desk jobs in memphis, tn

IT Manager, Service Desk

IT Systems & Knowledge Specialist

IT Support Technician (Tier 1)

Manager, IT Service Orchestration

Help Desk Analyst II

Service Desk Receptionist

IT Support Technician 1

Senior Specialist, Help Desk Support

Level 2 Engineer/Technician (MSP Help Desk & Project Work)

Front Desk Agent

Patient Service/Front Desk Coordinator

Front Desk Receptionist

Night Auditor

Central Scheduler Representative

PT Receptionist

Desk Attendant

Patient Service/Front Desk Coordinator Part Time

Front Desk Receptionist

Senior Manager, IT Service Orchestration

Front Desk Agent

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