Level 3 Audio Visual is seeking a passionate Enterprise Program Sales Support Specialist to help us shape the future of AV innovation. Could this be the right role for you?
About Us:
Level 3 Audio Visual is a full-service AV integration company that is on a mission to transform how organizations engage with AV technology. We deliver customized solutions and provide comprehensive support to ensure our clients’ AV systems elevate their communication and collaboration. As we continue to grow, we’re seeking passionate professionals who are ready to innovate and help drive the future of the AV industry.
About the Position:
The Enterprise Program Sales Support Specialist serves as a dedicated operational partner supporting a high-visibility global enterprise customer. This role combines quoting and proposal management, program administration, cross-functional coordination, data management, and customer engagement. The specialist owns the quote-to-proposal process, maintains customer-specific workflows and documentation, ensures CRM and pipeline accuracy, and serves as a strategic liaison between internal teams and external stakeholders.
What You Will Do:
Job Responsibilities:
- Serve as the primary Sales Support partner for a designated enterprise customer, managing customer-specific processes, documentation standards, and communication requirements.
- Prepare, review, and finalize quotes and proposals to ensure accuracy, profitability, compliance with pricing policies, and adherence to customer program requirements.
- Manage incoming quote requests through customer platforms and software tools while maintaining responsiveness and accuracy.
- Coordinate partner and subcontractor RFP processes, including rate comparisons, coverage validation, and recommendation of service providers.
- Maintain customer pricing records, product catalogs, purchasing information, and other program-specific data.
- Utilize NetSuite and enterprise quoting tools to ensure CRM accuracy, opportunity hygiene, pipeline visibility, and forecast integrity.
- Partner with Sales, Engineering, Operations, Finance, and Program Management teams to support customer success and drive continuous process improvements.
What We’re Looking For:Education and Certifications:
- Bachelor’s degree or equivalent combination of education and professional experience.
- Administrative, AV industry, or software-related certifications are a plus.
- Familiarity with Guru, Miro, NetSuite, and Smartsheet preferred.
Experience:
- Minimum of 5 years of experience in Sales Support, Sales Operations, or a similar operational or administrative role.
- Experience supporting enterprise, global, or high-volume customer accounts.
- Experience managing quoting processes, proposals, customer documentation, and CRM systems.
- Exposure to cross-functional collaboration in a fast-paced business environment.
What We Prefer:
- Strong understanding of quoting workflows, pipeline management, and enterprise sales operations.
- High proficiency with Microsoft Office, especially Excel and Teams.
- Experience working within CRM and ERP platforms; NetSuite experience strongly preferred.
- Familiarity with Smartsheet or similar workflow/project management software.
- Excellent written and verbal communication skills with the ability to collaborate across departments and with external partners.
- Strong organizational skills with the ability to manage multiple priorities and shifting deadlines.
- Demonstrated ability to identify inefficiencies and implement process improvements.
- Comfortable working independently, documenting processes, and training or supporting teammates when needed.
- Ability to support global customers and occasionally accommodate varying time zones.
Level 3 Audiovisual is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Level 3 Audiovisual participates in the E-Verify Program where and as required by law.
Please note that all legitimate communication from our team will only come from platform generated emails or from email addresses ending in @l3av.com. We will never request software downloads, financial information, or login credentials at any point in our interview or hiring process.
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience with Guru, Miro, NetSuite or Smartsheet?
Education:
Experience:
- Sales support: 5 years (Required)
Work Location: Remote
