Top 518 Technical support Jobs in Michigan

Technical Support Case Analyst
Ford Motor Company —Allen Park, MI
- $55,020 - $92,580 a year
- Online Application
- Hybrid work
- ASE Certification
- Dealership
- Research
- Paid parental leave
- Health insurance
Systems Analyst
State of Michigan —Detroit, MI
- $24.32 - $44.63 an hour
- Online Application
- Remote
- Computer Science
- High school
- Mid-level
- Paid parental leave
- Health savings account
3d
Technical Support Analyst I
AAA Life Insurance Company —Livonia, MI
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health insurance
4d
IT Specialist
Energy Sciences —Berkley, MI
- $34.62 - $43.27 an hour
- Part-time
- Hybrid work
- Mid-level
- Office
- US work authorization
- Profit sharing
- Paid holidays
Quick Apply
IT Specialist/Desktop Support
Connection —Detroit, MI
- $39 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
IT Analyst
Censys —Ann Arbor, MI
- $103,000 - $134,000 a year
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Software Technical Support Associate
Xerox —Ann Arbor, MI
- $41,940 - $83,880 a year
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
11AM COMPUTER OPERATOR
HT Hackney —Wyoming, MI
- From $19.50 an hour
- Full-time
- Office
- Computer networking
- In-person
- Health insurance
- Dental insurance
Quick Apply
10d
Field Support Specialist II, North Central US Region
Acuity Inc —Detroit, MI
- $20 - $43 an hour
- Full-time
- Word processing
- Computer literacy
- Mid-level
- Health savings account
- Health insurance
Quick Apply
4d
Lead Systems Training Engineer - Integrated Systems and Networking Devices
GE Aerospace —Grand Rapids, MI
- $112,000 - $149,000 a year
- Full-time
- Classroom
- 5 years
- Engineering
- Paid parental leave
- Disability insurance
Systems Training Engineer – Integrated Systems and Networking Devices
GE Aerospace —Grand Rapids, MI
- $95,000 - $127,000 a year
- Full-time
- Classroom
- Engineering
- Pass drug screening
- Paid parental leave
- Disability insurance
Church Software Support Specialist
Diocesan Publications —Byron Center, MI
- $41,000 - $48,000 a year
- Full-time
- Bilingual
- Google Workspace
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Manufacturing IT Administrator
Mueller Brass Company —Port Huron, MI
- Full-time
- ERP systems
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
Technical Support Specialist
ESS Education —Portland, MI
- $15 - $16 an hour
- Microsoft Excel
- Office
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
On-Site Customer Service Technician
Lifestyles Hot Tubs —Fenton, MI
- $50,000 - $68,000 a year
- Full-time
- Customer service
- Driver's License
- Plumbing
- Dental insurance
- 401(k)
Quick Apply
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Kentwood, MI
- $23 an hour
- Part-time
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
QA Specialist I/II - Technical Support
Grand River Aseptic Manufacturing, Inc. —Grand Rapids, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Customer Service Representative /Inside Sales
Galco Industrial Electronics —Madison Heights, MI
- $1 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
3d
In-Home Sales & Tech Support (Part-Time)
Asurion Insurance Services —Troy, MI
- $23.95 an hour
- 12 hour shift
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
IT Systems Technician - Manufacturing
Technology Resource Group —Holland, MI
- 12 hour shift
- Computer literacy
- Mid-level
- High school diploma or GED
Quick Apply

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Technical Support Case Analyst

Ford Motor Company -
Allen Park, MI

Apply Now

Job Details

$55,020 - $92,580 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Work from home
Parental leave
Vision insurance
Employee discount
Prescription drug insurance

Qualifications

Customer communication
Maintenance work
High school diploma or GED
Experience working in the automotive repair industry
Automotive diagnostics

Full Job Description

Job ID

63704

Category

Marketing & Sales

Location

Allen Park, Michigan

Work Type

Hybrid

Technical Support Analyst

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

In this position...

As part of the Ford Customer Service Division (FCSD) strategy to reimagining the dealer support model, Service Engineering Operations is standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians. The team’s focus will be on delivering timely response support and excellent technical support and guidance. This team will partner closely with the Technical Field Operations team to ensure delivery of excellent end-to-end technical support.

The Case Analyst reports to the Commodity Supervisor and is responsible for case managing Technical Support Requests received from dealer technicians seeking technical assistance. They will provide remote diagnostic and repair guidance, owning the contact from beginning to confirmed resolution.

This role is 5 days in office with opportunity for some work from home days.

Due to Ford & Lincoln dealership support required the technical hotline is open on some company designated holidays.

What you'll do...

Manage Dealer Technical Service Requests (multi-channel) for complex vehicle repairs.
- Provide timely initial response.
- Exercise independent judgement to communicate with technicians of all skill levels to provide diagnosis and repair plan:
  - Researching workshop manuals, service publications and various other technical/engineering documents
  - Respond / Formulate technically accurate recommendations.
  - Determine final disposition of a repair to confirm closure, completing outreach to the technician or Dealer service management if required.
- Maintain timely case management ensuring that each case does not exceed allowable aging objectives.
Coordinate and collaborate with both Field Service Engineers and directly with Dealer Management/Service Personnel to ensure steady progression on each case.

Escalation of concerns to Level 2/Level 3 assistance for further support:

Escalation to and interface with PD Engineering, though JIRA Process (DSSH Model)
Escalation to and interface with FSE to provide in-dealership assistance.
- FSE technical hands-on assistance
- Capture data for FSE dealer process reviews
Participate in calibration sessions, peer reviews and team meetings, coaching and training sessions.
Supporting Hotline operations on site from 8 am until 8 pm EST.
Working on Saturdays will be required as needed.
Working on Ford scheduled Holidays will be required as needed.
Schedule may change due to the needs of the business.

You'll have...

High School diploma
2+ years of hands-on technical/diagnostic experience in automotive-related environments, including but not limited to:
- Automotive manufacturers
- Technical service organizations
- Automotive dealerships
- Independent repair facilities
- Military vehicle maintenance
- Automotive technical training programs
2+ years of experience in vehicle diagnostics and repair.
Supporting Hotline operations on site from 8 am until 8 pm EST.
Working on Saturdays will be required as needed.
Working on Ford scheduled Holidays will be required as needed.
Schedule may change due to the needs of the business.

Even better, you may have...

Bachelor’s degree or higher in a technical discipline (e.g., Automotive Technology, Automotive Engineering Technology, Field Service Operations, Advanced Vehicle Systems, Automotive Industry Management).
ASE Certifications.
Senior Master Certification or equivalent OEM technical training.
State Automotive Certifications.
Automotive dealership service experience.
Experience with Jira is preferred
Strong interpersonal and communication skills, with demonstrated professionalism in all interactions.
High level of reliability, diligence, and accountability.
Collaborative team player who values cross-functional partnership.
Commitment to continuous learning and development, both personally and for others.
Ability to work independently with a proactive, forward-thinking approach.
Strong problem-solving and analytical capabilities.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Paid time off and the option to purchase additional vacation time.

This position is a salary grade 4 and ranges from $55,020-92,580., This position is a salary grade 5 and ranges from $63,480-106,680., This position is a salary grade 6 and ranges from $72,480-121,440.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-MK1

Apply Now

Refine Your Search

technical support jobs in michigan

Technical Support Case Analyst

Systems Analyst

Technical Support Analyst I

IT Specialist

IT Specialist/Desktop Support

IT Analyst

Software Technical Support Associate

11AM COMPUTER OPERATOR

Field Support Specialist II, North Central US Region

Lead Systems Training Engineer - Integrated Systems and Networking Devices

Systems Training Engineer – Integrated Systems and Networking Devices

Church Software Support Specialist

Manufacturing IT Administrator

Technical Support Specialist

On-Site Customer Service Technician

In-Home Sales & Tech Support (Part Time)

QA Specialist I/II - Technical Support

Customer Service Representative /Inside Sales

In-Home Sales & Tech Support (Part-Time)

IT Systems Technician - Manufacturing

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