Top 19 Systems analyst Jobs in Michigan City, In

Business Analyst Enterprise Applications
DWYER INSTRUMENTS, LLC —Michigan City, IN
- $98,500 - $100,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
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Senior SAP ERP Analyst
HITACHI GLOBAL AIR POWER US, LLC —Michigan City, IN
- Full-time
- Remote
- 5 years
- Experience equivalent to degree accepted
- Senior level
Certified Epicor Kinetic Senior Consultant
Ludwig Solutions, LLC —United States
- From $100 an hour
- Part-time
- Computer Science
- Up to 50% travel
- Inventory management
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NetSuite Developer
SystemsAccountants —United States
- Scripting
- Construction experience
- Senior level
4d

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systems analyst jobs near michigan city, in

Business Analyst Enterprise Applications

DWYER INSTRUMENTS, LLC -
Michigan City, IN

Quick Apply

Job Details

Full-time
$98,500 - $100,000 a year

Qualifications

Enterprise software
Incident management software
Customer support ticket management
Ticketing system technical support

Full Job Description

Description:

Position Summary

The Business Analyst – Enterprise Applications, ERP Center of Excellence & Service Desk Triage serves as the primary liaison between business stakeholders, Information Technology, application support teams, and external partners. This role is responsible for business analysis, enterprise application support coordination, oversight of the Service Desk triage process, and helping establish and mature an Enterprise Applications Center of Excellence (CoE). The Business Analyst drives standardization of enterprise application support processes, business process improvements, ERP governance, knowledge management, and continuous improvement initiatives while ensuring incidents, service requests, enhancements, and projects are effectively prioritized, coordinated, and delivered.

Business Analysis

Gather, analyze, document, and validate business requirements.
Develop business process maps, workflows, functional specifications, and solution documentation.
Partner with business leaders to identify opportunities for process improvement.
Coordinate User Acceptance Testing (UAT), implementations, upgrades, and deployments.
Assist with business process redesign and ERP optimization initiatives

Enterprise Applications Center of Excellence (CoE)

Assist in building and maintaining an Enterprise Applications Center of Excellence.
Develop and maintain application standards, SOPs, and documentation.
Promote standardized business processes.
Maintain knowledge repositories and support playbooks.
Participate in ERP modernization initiatives.
Recommend operational improvements.

ERP Applications Help Desk

Coordinate daily Help Desk activities.
Develop ticket triage and routing procedures.
Help establish Tier 1, Tier 2, and Tier 3 support processes.
Maintain knowledge articles.
Coordinate application support.
Monitor ticket queues and recurring issues.

Service Desk Triage Oversight

Oversee daily Service Desk triage.
Ensure incidents are prioritized and assigned appropriately.
Monitor SLA compliance and escalate critical issues.
Coordinate Major Incident response.
Facilitate operational reviews and Root Cause Analysis.
Drive backlog reduction

Application Support Coordination

Coordinate enterprise application support.
Work with vendors and technical teams to resolve issues.
Participate in release planning and testing.
Assist with enhancements and defect prioritization.

Reporting & Metrics

Maintain dashboards for incident volume, SLA compliance, response/resolution times, backlog, application availability, customer satisfaction, recurring issues, and continuous improvement metrics. Present operational metrics and recommendations to IT leadership.

Requirements:

Qualifications

Bachelor's degree in Business, Information Technology, Computer Science, or equivalent experience
5+ years of Business Analysis, Enterprise Applications, or Application Support experience
Experience supporting ERP or enterprise applications
Experience with Service Desk/ticketing systems
Strong analytical, communication, and organizational skills.

Preferred Qualifications

Experience supporting manufacturing or distribution environments
ERP modernization projects
ITIL familiarity
Enterprise integrations
SQL and reporting
Documentation and knowledge management.

Key Competencies

Business Process Analysis, Requirements Gathering, Enterprise Application Support, ERP Governance, Service Desk Operations, Incident & Problem Management, Continuous Improvement, Process Documentation, Customer Service, Communication, Vendor Coordination, Project Coordination.

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systems analyst jobs in michigan city, in

Business Analyst Enterprise Applications

Senior SAP ERP Analyst

Certified Epicor Kinetic Senior Consultant

NetSuite Developer

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