Top 388 Crm lead Jobs in Middletown, Pa

Director of Customer Success
Confidential —Lancaster, PA
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Director of Sales
C & J Catering —Middletown, PA
- $70,000 - $80,000 a year
- Weekends as needed
- Google Workspace
- Clean driving record
- 5 years
Quick Apply
11d
MS Dynamics CE CRM Functional Lead
Apollo Technology Solutions LLC —Middletown, PA
- Contract
- Microsoft Excel
- Computer Science
- 5 years
Quick Apply
Customer Relationship Management (CRM) Lead
Data-Core System, Inc. —Harrisburg, PA
- Hybrid work
- System design
- Bachelor's degree
- Mentoring
Quick Apply
11d
Interior Designer/Sales Consultant - Salary + Commission
Davids Furniture & Interiors —Harrisburg, PA
- $45,000 - $75,000 a year
- Full-time
- Sales
- Customer service
- Mid-level
- Health insurance
- Dental insurance
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7d
RMC Sales & Dispatch Manager
New Enterprise Stone & Lime Co., Inc. —Camp Hill, PA
- Full-time
- Background check
- 5 years
- Bachelor's degree
In-Home Sales Consultant
Colonial Marble and Granite —Harrisburg, PA
- Up to $150,000 a year
- Full-time
- Mid-level
- Reliable transportation
- Communication skills
- Work from home
- Flexible schedule
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Sales Representative | Harrisburg, PA
Feeser's Food Distributors —Harrisburg, PA
- Full-time
- Clean driving record
- Marketing
- 5 years
2d
Sales Coordinator
Feeser's Food Distributors —Harrisburg, PA
- Full-time
- Writing skills
- ERP systems
- Mid-level
Territory Business Sales Manager - York, PA
Turning Point Brands, Inc. —York, PA
- $55,000 - $60,000 a year
- Full-time
- Clean driving record
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
4d
Automotive Salesperson
Bennett Automotive Group of Lebanon —Lebanon, PA
- Full-time
- Background check
- Dealership
- Public speaking
- Health insurance
- Dental insurance
Quick Apply
4d
Territory Sales Manager
FGM Fabral LLC —Lancaster, PA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Up to 50% travel
- Mid-level
- Travel reimbursement
- Health savings account
Quick Apply
Licensed Health Insurance Agent (Field- $225/app)
NuLogic Business Solutions —Pennsylvania
- $50,000 - $100,000 a year
- Seasonal
- Mid-level
- Reliable transportation
Quick Apply
2d
Licensed Real Estate Administrative Assistant
Jill Romine Group, KW Keystone Realty —York, PA
- From $20 an hour
- Part-time
- Hybrid work
- Mid-level
- Administrative experience
- Real Estate License
- Flexible schedule
Quick Apply
1d
Strategic Sales Manager
Feeser's Food Distributors —Harrisburg, PA
- Full-time
- 7 years
- ERP systems
- Mid-level
Territory Sales Manager ACO
Community Services of America, CSA —Lancaster, PA
- $50,000 - $100,000 a year
- Nights as needed
- 5 years
- Children
- Travel
- Travel reimbursement
- Disability insurance
Quick Apply
Commercial Outside Sales Representative (1 Tom Plumber
Strongpoint Talent —Harrisburg, PA
- $40,000 - $100,000 a year
- Full-time
- Mid-level
- Business development experience
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
8d
Inside Sales and Marketing Coordinator
North Country Unlimited Inc. —Mechanicsburg, PA
- $40,000 - $46,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Outside Sales Consultant
Coverall North America —Pennsylvania
- Full-time
- Mid-level
- Driver's License
- Reliable transportation
- Paid training
- Health insurance
Quick Apply
Marketing Manager
Catherine Hershey Schools —Hershey, PA
- $69,000 - $79,746 a year
- Online Application
- Microsoft Outlook
- Marketing
- 5 years

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crm lead jobs near middletown, pa

Director of Customer Success

Confidential
Lancaster, PA

Quick Apply

Job Details

Full-time
$110,000 - $115,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer retention
Coaching
Metrics Reporting
Team development
Client services experience
Account management experience
Senior leadership

Full Job Description

A growing third-party logistics and fulfillment organization is seeking a Director of Customer Success to lead and scale its client-facing function. This is a senior leadership role focused on people, process, and outcomes—not day-to-day account management.

The ideal candidate is a strategic operator who can build structure, develop leaders, and ensure an exceptional, repeatable client experience across the full lifecycle.

Position Overview

The Director of Customer Success will own the direction and performance of the Customer Success function, overseeing onboarding, ongoing client relationships, and strategic account oversight. Reporting directly to the Chief Operating Officer, this role partners closely with Operations, Sales, Finance, and IT to drive retention, satisfaction, and long-term growth.

This role requires an on-site presence in Lancaster, PA and includes travel for client visits and multi-site collaboration.

Key Responsibilities

Client Onboarding Oversight

Provide strategic leadership to the onboarding function
Ensure smooth handoffs from Sales to Operations
Define success criteria for go-live and long-term client health
Identify recurring onboarding challenges and drive cross-functional solutions

Team Leadership & Development

Lead, coach, and develop a team of Customer Success professionals and a Strategic Account Manager
Own hiring, onboarding, performance management, and succession planning
Establish a culture of accountability, ownership, and continuous improvement
Conduct regular 1:1s, team meetings, and performance reviews

Process & Playbook Development

Build standardized workflows for escalations, QBRs, onboarding handoffs, and issue resolution
Formalize processes that scale across multiple facilities
Partner with Sales and Operations to define and manage the full client lifecycle

Performance Management & Accountability

Define and monitor KPIs including retention, SLA performance, escalation resolution, CSAT, and expansion indicators
Shift the function from reactive to proactive management using data and trend analysis
Present client health and team performance metrics to senior leadership

Financial & Operational Accountability

Manage departmental budget, headcount planning, and tool spend
Ensure billing accuracy for client-facing services
Serve as escalation point for billing disputes and lead root-cause resolutions
Partner with Finance on reporting and cost management

Cross-Functional Leadership

Act as the primary Customer Success liaison to Operations, Sales, Finance, and IT
Lead client issue resolution at the leadership level
Collaborate with Operations to align fulfillment performance to client expectations

Qualifications

Required

5–8 years of progressive experience in Customer Success, Client Services, or Account Management
2–4 years of people management experience (teams of 3+)
Proven experience building or formalizing scalable customer success processes
Strong leadership, coaching, and performance management skills
Data-driven mindset with experience using KPIs to drive outcomes

Preferred

Experience in 3PL, supply chain, eCommerce fulfillment, or logistics
Background in SaaS or B2B services with strong process orientation
Comfort operating in fast-paced, operationally complex environments
Proficiency with CRM and customer success platforms; WMS/OMS exposure a plus

Pay: $110,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

crm lead jobs in middletown, pa

Director of Customer Success

Director of Sales

MS Dynamics CE CRM Functional Lead

Customer Relationship Management (CRM) Lead

Interior Designer/Sales Consultant - Salary + Commission

RMC Sales & Dispatch Manager

In-Home Sales Consultant

Sales Representative | Harrisburg, PA

Sales Coordinator

Territory Business Sales Manager - York, PA

Automotive Salesperson

Territory Sales Manager

Licensed Health Insurance Agent (Field- $225/app)

Licensed Real Estate Administrative Assistant

Strategic Sales Manager

Territory Sales Manager ACO

Commercial Outside Sales Representative (1 Tom Plumber

Inside Sales and Marketing Coordinator

Outside Sales Consultant

Marketing Manager

I want to receive the latest job alert for crm lead in middletown, pa

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