Summary:
Serves as point of contact for all MyMichigan Health System leaders and employees to answer Payroll, Benefit, Compensation, Pension, Employee Relations, Education, Unemployment, Leave of Absence and Human Resource policy and procedure related questions and resolve moderately complex to difficult issues with minimal guidance from MyHR Service Center Manager. Advise management on the formulation and administration of plans and policies for human resources activities. Act as internal consultant by analyzing and recommending solutions to human resources issues relating to assigned program or section area. Develop, revise, and implement human resource policies and procedure. Ensure program or section area is in compliance with established policies and procedures. Lead the planning and implementation of assigned programs and trainings. Prepare and maintain special internal and external reports as requested by immediate supervisor. Answer non-routine request for information on policy interpretation. Develops, coordinates and recommends changes for the improvement of workflow in the program or section area. Develop methods and procedures for compiling and analyzing data for reports and special projects. Conduct periodic audits of human resources activities to ensure compliance with policies and procedures. May plan, assign, and/or supervise the work of others. Participate in professional development sessions or seminars. Work on special projects. Lead special and cross-functional project teams. Present training sessions related to assigned program or section area such at MyOrientation and Job Performance Review (JPR) trainings. Attend meetings, conferences and seminars. Perform additional duties as assigned. This position may have a primary focus for the entire onboarding process for all new hires from process improvement to execution. In this focus, the representative acts as a liaison with the new hire, recruitment and the organization to ensure a smooth and welcoming onboarding process.
Responsibilities:
(25%)* Maintains personnel files (electronic and physical) in compliance with applicable legal requirements. Keeps employee records up-to-date by processing employee transactions (status changes, record changes, rate changes, etc.) in a timely fashion. Ensures that pre-employment checks and processes are completed in accordance with the Employment Screening Policy, Federal and State Law. Conducts onboarding gap analysis to identify opportunities for improvement and to ensure legal/policy compliance.
(50%)* Maintains listing and knowledge of approved positions along with assigned salary grade levels. Facilitates and conducts all onboarding activities ensuring their proper and timely completion. Is responsible for the pre-employment process from date of acceptance to start date. Keeps the Recruiter and other stakeholders informed of the new hires status.
(25%)* Through telephone or email support, resolve questions as described in job summary with goal set at resolving questions or issues at first incoming call. Triage as necessary more complex questions and issues unable to resolve at this level to Human Resources Strategic Partners or Center of Excellence team members. Uses technology to document nature and resolution of the contact. Resolves onboarding issues or concerns with the highest level of customer service. Communicates issues/concerns to the Recruiter and/or Recruitment Manager for resolution if necessary. Researches and recommends improvements to enhance the new hire experience and improve new hire retention. Collaborates with Recruiters to identify recruitment/onboarding related opportunities to reduce 90 day and first year turnover.
OTHER DUTIES AND RESPONSIBILITIES:
Operate Inventory Control Software, Microsoft Office Software (Word, Excel, PowerPoint, Outlook Express, FileNet, IBM Content Navigator, Avaya,Centers for Medicare and Medicaid Services (CMS), Infor Talent Management, Infor Talent Acquisition, Infor (S3), DameWare,) and office equipment.
Type proposals, letters, and miscellaneous correspondence.
Maintains detailed files for documentation.
Daily mail and drop box distribution.
Processes benefit corrections and wage change into Infor.
Initiate check/retro payment request as required.
Analyze, audit, and reconcile various deductions and earnings including but not limited to commissions, bonuses, 403b, and taxes in response to inquiries.
Educate employees on company practice and tools such as MyMichigan Health Website, Manager and Employee Self Service vehicles to encourage employees to resolve and process future minor questions on their own, enabling reduction of call volume to support more efficient traffic on higher profile questions and issues within the employee service center. May participate in training for employees and leaders.
Develops and recommends revisions to HR related policies, process flows and procedures.
Complies and reports on HR related metrics and analyzes for trends.
Partners with Recruiters, Education, Human Resource Information Systems (HRIS), Employee Health & Wellness, Labor Relations, HR Strategic Partners and other department to effectively onboard and to improve efficiencies within the onboarding process.
Schedules interviews and coordinates rooms as needed.
Assists in special projects and performs other various HR tasks assigned.
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows.
An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
Certifications and Licensures:
PHR - Professional of HR
Preferred Equivalent Experience - PHR or SPHR certification preferred.
SPHR - Senior Professional of HR
Preferred Equivalent Experience - PHR or SPHR
Required Education:
Education: Bachelors Degree
Comments: Bachelor’s degree in business related field or study required within one year of hire or transfer date. Current employees in this role prior to 10/01/2017 are grandfathered into this role regardless of degree held.
Other Information:
EXPERIENCE, TRAINING AND SKILL:
A minimum of three years of professional level experience in Human Resources or customer service related role required.
Extensive knowledge of computer software with demonstrated proficiency in or knowledge or using a variety of computer software applications especially Excel and Microsoft Office Suites.
Working knowledge of multiple human resource disciplines including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, federal and state respective employment laws.
Demonstrate flexibility and available to interact with employees at all levels.
Be able to manage multiple conflicting priorities and multiple business units in multiple locations.
Should be self-directed and motivated.
Ability to solve problems involving several options in situations.
Analytical skills necessary to conduct basic research, analyze and interpret data, and identify and solve problems by proposing course of action.
One (1) year working in a health care setting is preferred.
High level of interpersonal skills to handle sensitive and confidential situations and documentation.
Attention to detail in composing, typing, proofing materials, establishing priorities and meeting deadlines.
Good to excellent spelling, grammar, and written communication skills.
Excellent telephone and oral communication skills.
Ability to write routine reports and correspondence.
Strong emphasis on customer service excellence.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Knowledge of office administration procedures.
Ability to operate most standard office equipment.
Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time.
May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood borne pathogens and other potentially infectious material.
Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling.
May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.
