The Restaurant General Manager delivers exceptional results through others. They provide an engaging
environment for restaurant teams and guests; while focusing on delivering operational excellence. Chicken
Salad Chick Managers invest their time in developing future leaders, creating memorable experiences,
reinforcing the Chicken Salad Chick Culture; managing administration; and maintaining the facility. The
Restaurant Manager consistently keeps our brand promises, inspire their teams and deliver great results.
Responsibilities:
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Serve as a Brand Ambassador for Chicken Salad Chick.
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Understand & adhere to all policies, procedures, standards, specifications, guidelines, and training programs.
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Understand and comply with all federal, state, county, and municipal regulations about health, safety, and labor requirements for the restaurant, employees, and guests.
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Ensure that all guests feel welcome and are given responsive, friendly, and courteous service. • Ensure that all products are consistently prepared and served according to CSC standards.
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Achieve identified objectives for sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive working environment.
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Develop, plan and implement restaurant marketing, advertising, and promotional activities and campaigns, following the Brand Standards.
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Create, communicate, implement and follow up on operations and financial action plans.
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Control cash and other receipts by adhering to cash handling and reconciliation procedures.
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Make employment and termination decisions consistent with Restaurant Management guidelines.
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Oversee and ensure that employee performance appraisals are completed on a timely basis.
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Create and maintain schedules for team.
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Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest.
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Operationally fill in as needed to ensure guest service standards and efficient operations.
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Coach and motivate the Assistant Manager(s) and the team.
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Continually strive to develop staff in all areas of managerial and professional development.
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Prepare all required paperwork, forms, and reports in an organized and timely manner.
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Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
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Ensure that all products are received in the correct unit count and condition and deliveries are performed following the restaurant’s receiving policies and procedures.
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Set clear expectations and create a working environment and serve as a role model to create memorable guest experiences.
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Take actions to solve and celebrate guest feedback.
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Control food and equipment inventories conduct daily and weekly inventory counts, and keep inventory records.
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Identify problems, conduct high-level troubleshooting, and seek repair/maintenance support for restaurant equipment to ensure equipment is operational.
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Monitor and maintain compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
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Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures. • Always adhere to Brand Standards for uniform appearance and personal grooming.
Behavior Characteristics:
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Allocate at least two hours per week to planning
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Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members
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Combine critical thinking and practical leadership to create a culture of innovation
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Effectively coach and give direction
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Intentionally and methodically grow and nurture relationships with the staff
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Be able to connect with a multicultural team
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Align hiring, training, daily practices and evaluation practices with the Vision of the organization and the Thematic Goal for the year
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Enthusiastically and passionately lead the Kitchen team
Required Knowledge, Skills, and Abilities:
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Excellent written and oral communication skills
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Excellent organization skills
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Ability to multitask
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Working knowledge of back office tools
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Ability to quickly learn and master new computer software
Education and Experience:
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Three to five years related experience and/or training; or equivalent combination of education and experience
Physical Demands:
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Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects • Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
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Must be able to work and perform all duties at any station in the kitchen or service area
Chicken Salad Chick provides a delicious menu with a variety of 12 Chicken Salads, homemade sides, delicious soups, and great sandwiches. This location is one of the originals to the franchise and we are looking for a hospitality professional to help us maintain a team of excellence and superb service.
Pay:
Benefits:
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Flexible schedule
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Paid time off
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Employee discount
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401(k) matching
Job Type: fulltime
Schedule:
Education: No education required
Work location: On-site
