Helpdesk Technician
Ingles Markets —Black Mountain, NC
- Overtime
- Computer literacy
- High school diploma or GED
- Leadership
IT Technician II
U.S. Courts —Asheville, NC
- $54,372 - $88,366 a year
- Email
- Computer science
- Computer Science
- Pass drug screening
- Travel reimbursement
7d
Network & Systems Administrator
Brevard College —Brevard, NC
- Weekends as needed
- Google Workspace
- Mid-level
- Windows
- Tuition reimbursement
2d
Service Desk Agent I
AMERICAN SYSTEMS —Weaverville, NC
- $18.50 - $20.00 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Retirement plan
13d
IT Security and Support Manager
Southeastern Container —Candler, NC
- $106,800 - $160,200 a year
- 7 years
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
Manager IT and Security
Advanced IT Concepts LLC —Mill Spring, NC
- Full-time
- Remote
- Computer Science
- 8 years
- Analysis skills
9d
Senior System Engineer
HCA Healthcare —Asheville, NC
- Full-time
- Analysis skills
- Travel
- Reliable transportation
- Employee stock purchase plan
- Disability insurance
Quick Apply
Senior Provider Solutions Specialist
Mission Hospital —Asheville, NC
- Full-time
- Senior level
- No travel
- Leadership
- Employee stock purchase plan
- Disability insurance
Quick Apply

Discover related jobs

Based on your search for it help desk support jobs.

Helpdesk Technician
Ingles Markets —Black Mountain, NC
Answer incoming inquiries from stores and corporate users concerning problems with technical or operational issues. High School diploma, or equivalent.
Help Desk Analyst L1
Zones —Spartanburg, SC
Respond to incoming queries from employees via phone, email, or ticketing systems, resolving technical issues related to hardware (e.g., laptops, desktops),…
$22 - $26 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Customer Support Specialist
The Greentree Group —Reynoldsburg, OH
Provide Enterprise Customer Service Center support, which includes handling inbound calls and email inquiries to ensure customer needs are identified, addressed…
$45,000 - $55,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for it help desk support in mills river, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it help desk support jobs near mills river, nc

Helpdesk Technician

Ingles Markets -
Black Mountain, NC

Apply Now

Job Details

Qualifications

Computer operation
Phone communication
Desktop applications
Client interaction via phone calls

Full Job Description

Req Id: 18552

Helpdesk Technician

The Company

Ingles Markets began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square-foot distribution center, two truck fleets, and a milk processing plant. Ingles Markets’ headquarters and distribution center are located just 15 minutes outside of Asheville, NC in the town of Black Mountain.

The Team

We are a lean team that services 27,000 employees across 6 states. We work hard as a collective to ensure everything is accomplished, even if it is not in our job description. While we do take things seriously, we like to have fun while we are doing it, so we can create the most impact and difference in our community.

The Position

The Help Desk Technician provides support and resolution of store technology and operation problems through direct interaction with Ingles Stores via phone and email. If you are looking for an opportunity to put your computer skills to work, like helping others solve their technology issues, and would like an opportunity to learn, grow, and advance in your career, our IT Department may be the place for you! For associates who truly apply themselves, the leadership and team-building experience you will learn from this position can enhance your candidacy for leadership positions in the future.

Our shifts are Sunday - Wednesday and Wednesday - Saturday. Four-day work week, ten-hour shift. Overtime available.

Key Responsibilities:

Answer incoming inquiries from stores and corporate users concerning problems with technical or operational issues.
Document all tasks received via ITSM/CSM platform.
Troubleshoot and resolve any issue that can be handled in a timely manner.
Answer inquiries concerning store operations.
Escalate issues, as needed.
Follow-up with users to ensure that issues have been resolved satisfactorily.
Verify sales data is received from stores daily.
Perform monthly user audits for store systems.
Additional department duties as directed.

The Ideal Candidate:

High School diploma, or equivalent. Additional technology degree or certification is a plus.
Related helpdesk or IT experience is a plus.
General PC usage knowledge required and intermediate knowledge of Microsoft 365.
Excellent interpersonal skills are necessary, as well as excellent phone and email etiquette, professional written and verbal communication skills.
Ability to multitask and prioritize.
Knowledge of point-of-sale hardware/software is a plus.

Nearest Major Market: Asheville

Apply Now

Refine Your Search

it help desk support jobs in mills river, nc

Helpdesk Technician

IT Technician II

Network & Systems Administrator

Service Desk Agent I

IT Security and Support Manager

Manager IT and Security

Senior System Engineer

Senior Provider Solutions Specialist

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it help desk support in mills river, nc

Explore jobs in more locations

Helpdesk Technician

Job Seeker Tools

Employer Tools

Browse

Stay Connected