Top 5724 Operations & customer experience lead Jobs in Milpitas Ca

Hotel Front Office Manager
Delta Hotel Santa Clara - Silicon Valley —Santa Clara, CA
- $86,000 - $90,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Recyling /Collections Operations Manager
California Waste Solutions —San Jose, CA
- $90,000 - $95,000 a year
- Full-time
- Management
- Driver's License
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Operations & Customer Experience Lead
Dodihome —Milpitas, CA
- $62,000 - $120,000 a year
- Full-time
- Google Workspace
- CAD
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Team Lead
Rack Room Shoes, Inc. —Milpitas, CA
- Part-time
- Background check
- Merchandising
- Mid-level
Quick Apply
Order Entry & Invoicing Lead
EnPro Industries —Milpitas, CA
- $30 - $33 an hour
- Weekends as needed
- ERP systems
- Mid-level
- Office
The North Face: Store Manager - Valley Fair
TNF —Santa Clara, CA
- $80,000 - $100,000 a year
- Full-time
- 5 years
- Word processing
- Merchandising
Quick Apply
Assistant Manager
Old Navy —Milpitas, CA
- $29.20 - $39.40 an hour
- Weekends as needed
- Customer service
- Merchandising
- Mid-level
- Store discount
- Employee stock purchase plan
Product Strategy & Operations Manager, Customer Service Platform - USDS
TikTok USDS JV —San Jose, CA
- $88,000 - $202,667 a year
- Hybrid work
- Bachelor's degree
- Product management
- Fair chance
- Paid parental leave
- Paid holidays
The North Face: Supervisor - Great Mall at Milpitas
VF Corporation —Milpitas, CA
- $22.70 - $30.00 an hour
- Part-time
- Word processing
- Merchandising
- Mid-level
Quick Apply
11d
Project Coordinator - Customer Service Representative
Dalcon Electric —San Jose, CA
- $30 - $40 an hour
- Overtime
- Microsoft Excel
- Computer literacy
- Mid-level
- 401(k)
- Paid time off
Quick Apply
Sr. Physical Design Engineer - Static Timing Analysis, Annapurna Labs, Cloud Scale Machine Learning
Annapurna Labs (U.S.) Inc. —Cupertino, CA
- $183,000 - $247,600 a year
- Full-time
- Bachelor of Science
- Analysis skills
- Fair chance
- AD&D insurance
- Health insurance
4d
Floor Manager / Wine Director / Guest Experience
Paradiso LLC. —San Leandro, CA
- $70,000 - $90,000 a year
- 8 hour shift
- Spanish
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
ENVIRONMENTAL WASTE COMPLIANCE MANAGER
Pitco Foods —San Jose, CA
- Clean driving record
- Customer service
- Driver's License
Quick Apply
9d
Production Planner
CHawk Technology —Hayward, CA
- $75,000 - $85,000 a year
- Extended hours
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
10d
Electrical Engineer
nStone Corporation —Livermore, CA
- $70,000 - $225,000 a year
- Full-time
- Software troubleshooting
- 5 years
- System design
- Health insurance
- Dental insurance
Quick Apply
Program Manager
Multi-Fineline Electronix, Inc —Sunnyvale, CA
- $81,809.91 - $146,000.00 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
Radiation Therapist II, $10K Sign-On Bonus
Stanford Health Care —Palo Alto, CA
- $70.52 - $93.43 an hour
- 8 hour shift
- Anatomy knowledge
- Patient monitoring
- BLS Certification
- Health savings account
- Health insurance
Business Development Specialist
K&L SUPPLY CO., INC. —San Jose, CA
- $56,094.81 - $67,555.05 a year
- Full-time
- Background check
- Microsoft Excel
- Research
- Health insurance
- Dental insurance
Quick Apply
4d
Senior Security Business Development Manager
Confidential —San Jose, CA
- $110,000 - $125,000 a year
- Full-time
- Background check
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply
9d
Senior Operations Manager
Leanteq —Milpitas, CA
- $140,000 - $175,000 a year
- Weekends as needed
- Engineering
- Office
- Accounting
- Health insurance
- Dental insurance
Quick Apply
11d

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Hotel Front Office Manager

Delta Hotel Santa Clara - Silicon Valley -
Santa Clara, CA

Quick Apply

Job Details

Full-time
$86,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Paid sick time

Qualifications

Microsoft Excel
Managing inventory control systems
Managing teams in a customer support role
Team leadership
Coaching
Pricing analysis experience within hospitality industry
Revenue management
Managing hospitality teams
Frontline customer support management
Analysis skills
Property management systems (PMS)
Front desk
Yield management
Hotel operations budget management
Leadership
Hospitality management
Hotel management

Full Job Description

Job Summary

The Front Office Manager is responsible for leading the daily operations of the Front Office, ensuring exceptional guest experience while maintaining the highest standards of hospitality, operational excellence, and financial performance. This position oversees Front Desk, Guest Services, Reservations and related operations, ensuring compliance with brand standards, company policies, and service expectations.

This position will report directly to the Hotel Manager and General Manager

Job Duties and Responsibilities

Guest Experience & Daily Operations

Lead daily Front Office and Guest Services operations, including check-in/check-out, room assignments, and guest recovery, to ensure exceptional guest experiences.
Monitor guest satisfaction scores and feedback; identify trends and implement improvements to enhance the guest experience.
Conduct daily pre-shift meetings to communicate operational priorities and ensure alignment across hotel departments.
Oversee Lost & Found procedures to ensure timely and accurate return of guest belongings.

Team Leadership & Development

Provide leadership, coaching, and direction to Front Desk associates, fostering teamwork and accountability.
Recruit, interview, train, and develop Front Office associates on brand standards, service expectations, systems, and procedures.
Deliver ongoing coaching, performance feedback, recognition, and corrective action as needed to maintain service excellence.
Create staffing schedules based on occupancy levels, business demands, and operational needs, ensuring proper coverage.

Revenue & Financial Management

Oversee reservation systems, room inventory, rate management, and daily pricing strategies to maximize occupancy and revenue.
Partner with Revenue Management and hotel leadership to monitor RevPAR performance, occupancy trends, and financial results.
Ensure accurate handling of room inventory, reservations, billing, and front office financial reporting.
Review timekeeping records and approve payroll information to ensure accuracy and associate satisfaction.

Administration & Compliance

Maintain compliance with hotel policies, safety standards, and brand operating procedures.
Identify operational challenges, develop solutions, and implement processes to improve efficiency and guest satisfaction.
Maintain proper controls of Front Office supplies, equipment, keys, and guest service materials.
Communicate effectively with guests, associates, department leaders, and executives to support successful daily operations.
Support hotel initiatives, brand programs, and other operational responsibilities as assigned.

Qualifications

Front Office leadership experience is required. Candidates without hotel Front Office management experience will not be considered.
High school diploma or GED with a minimum of 3 years of experience in guest services management within a hotel or related hospitality environment; OR a two-year degree in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field, with a minimum of 4 years of experience in guest services management within a hotel or related professional area.
Minimum of 2 years of experience supervising a team in a hospitality or customer service setting preferred.
Bilingual English/Spanish preferred.
Experience with Lightspeed PMS, MARSHA, GXP, MGS, and MICROS preferred.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Excellent communication skills in person, by phone, in writing, electronically, or by email.
Proven ability to lead, coach, and develop associates while maintaining high levels of guest satisfaction.

Physical Demands

Stand and walk for extended periods throughout the shift.
Occasionally lift, carry, push, or pull items weighing up to 50 pounds.
Bend, reach, stoop, kneel, and use repetitive hand movements.
Work in a fast-paced environment while maintaining professionalism and attention to detail.
Respond quickly to guest and operational needs throughout the property.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs

What We Offer

Comprehensive benefits package, including Medical, Dental, and Vision insurance program.
401(k) participation with a company matching program.
Discounted travel benefits at exclusive rates.
Comprehensive time-off package, including vacation pay, sick pay, and holidays.
Complimentary employee meals.
And much more!

Job Type: Full-time

Pay: $86,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Experience:

Inventory Balancing at a Hotel: 2 years (Required)
Hotel Daily Room Inventory Management : 2 years (Required)
Hotel Daily Pricing Process: 2 years (Required)
Lightspeed PMS: 2 years (Required)
Marriott Front Office at a Hotel: 2 years (Required)
Hotel Revenue management: 2 years (Required)

Location:

Santa Clara, CA 95054 (Required)

Ability to Commute:

Santa Clara, CA 95054 (Required)

Ability to Relocate:

Santa Clara, CA 95054: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

operations & customer experience lead jobs in milpitas ca

Hotel Front Office Manager

Recyling /Collections Operations Manager

Operations & Customer Experience Lead

Team Lead

Order Entry & Invoicing Lead

The North Face: Store Manager - Valley Fair

Assistant Manager

Product Strategy & Operations Manager, Customer Service Platform - USDS

The North Face: Supervisor - Great Mall at Milpitas

Project Coordinator - Customer Service Representative

Sr. Physical Design Engineer - Static Timing Analysis, Annapurna Labs, Cloud Scale Machine Learning

Floor Manager / Wine Director / Guest Experience

ENVIRONMENTAL WASTE COMPLIANCE MANAGER

Production Planner

Electrical Engineer

Program Manager

Radiation Therapist II, $10K Sign-On Bonus

Business Development Specialist

Senior Security Business Development Manager

Senior Operations Manager

I want to receive the latest job alert for operations & customer experience lead in milpitas ca

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