Top 7 Director of operations Jobs in Milton, Wi

Director of Service Operations
WARRANTY PROCESSING INC —Beloit, WI
- $130,000 - $170,000 a year
- Full-time
- Office
- Mentoring
- Senior level
- Health insurance
- Dental insurance
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Director of Operations
Rapido Talent —Delavan, WI
- $135,000 - $155,000 a year
- Full-time
- Engineering
- Mentoring
- Senior level
- Relocation assistance
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Director, Supply Chain
READER PRECISION SOLUTIONS —Elkhorn, WI
- Mentoring
- Contracts
- Senior level
- Opportunities for advancement
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Director of Service Operations

WARRANTY PROCESSING INC -
Beloit, WI

Quick Apply

Job Details

Full-time
$130,000 - $170,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Performance improvement leadership
Resource allocation (project management tasks)
Expense management
Large-scale organizational change management
Coaching
Regulatory compliance
Operations transformation
Team development
Key Performance Indicators
Quality compliance management
Mentoring
Data interpretation
Leading team collaboration initiatives
Data-driven problem-solving
CRM system proficiency
Operational excellence initiatives
Process improvement planning
Customer satisfaction improvement
Senior level
Managing business operations budgets
Leadership
Team motivation (leadership skill)
Staffing management
Operations planning
Regulatory compliance management
Organizational budget management
Senior leadership
Team building
Strategic workforce planning

Full Job Description

Director of Service Operations

Location: Beloit, WI

About Warranty Processing, Inc. (WPI)

Warranty Processing, Inc. (WPI) is a rapidly growing company specializing in third-party warranty administration and claims processing. Based in Beloit, Wisconsin, we manage the full lifecycle of warranty claims for our clients. Our mission is simple: deliver best-in-class warranty solutions while investing in the growth and development of our people. As we continue to expand, we are building a culture rooted in training, career development, and opportunity.

The Opportunity: Lead WPI’s Next Phase of Growth

We are seeking a dynamic and results-driven Director of Service Operations to join our leadership team. This role is ideal for a leader who thrives on driving performance while inspiring and developing people.

As Director of Service Operations, you will oversee our operational teams, guiding them to new levels of efficiency, quality, and customer satisfaction. Your leadership will directly impact WPI’s growth by:

Achieving a throughput rate of 88%
Reducing salary expense as a percentage of sales from 39% to 37.5%
Shortening claim turnaround times across the business

This is a high-impact position with visibility at the executive level and the opportunity to shape WPI’s future.

Compensation: $130,000–$170,000 includes bonuses
Benefits: Full medical, dental, vision, 401(k), paid time off, and more

Key Responsibilities

Lead, mentor, and empower a team of 7 direct-report managers, fostering a culture of accountability, collaboration, and growth.
Establish and monitor key performance metrics to guide strategy, identify improvement opportunities, and ensure business objectives are met.
Drive initiatives to reduce claim turnaround times and enhance the customer experience.
Optimize workflows and ensure effective use of internal systems to maximize efficiency and service quality.
Manage departmental budgets, identifying opportunities to reduce costs and improve overall profitability.
Oversee staffing and resource planning to meet current operational needs while preparing for future growth.
Ensure compliance with company policies, client requirements, and all applicable regulations.

Why Join WPI?

At WPI, you’ll step into a pivotal role at a company that’s scaling quickly. You’ll have the authority to make measurable improvements, the support of a collaborative leadership team, and the opportunity to shape a culture where people and performance thrive together.

If you are ready to lead a growing team, optimize performance, and leave your mark on a company in rapid growth mode, we’d love to hear from you.

What We’re Looking For

We value leadership, adaptability, and problem-solving over specific industry backgrounds. The ideal candidate will bring:

Proven Leadership: Experience building, coaching, and motivating teams to achieve ambitious goals.
Data-Driven Mindset: Ability to analyze performance data and translate insights into actionable strategies.
Operational Excellence: A record of improving processes, efficiency, and key performance metrics.
Change Leadership: Comfort with driving organizational change and continuous improvement initiatives.
Systems Thinking: Experience managing or optimizing tools like CRMs to improve workflows and outcomes.

Preferred: 5+ years of progressive leadership experience, minimum of 3 years management in a service related industry

Quick Apply

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director of operations jobs in milton, wi

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