Admissions Manager
Academic Staff
Regular
Administrative Manager
The Office of Undergraduate Admissions (OUA) is housed in the Division of Strategic Enrollment Management and Student Success, home to the Student Success Center, Office of Financial Aid, Student Advising, Career Planning, and more. OUA is tasked with attracting and enrolling undergraduate students to UWM. The department oversees recruitment, visits and events, operations (application processing), the CRM (Slate), marketing and communications. The team works to attract undergraduate students from a variety of groups: first time freshmen, first generation college students, transfer students, re-entry students, adult students, and more.
Admissions Operations is a unit within the Office of Undergraduate Admissions (OUA), OUA is responsible for attracting and enrolling undergraduate students to UWM. The department oversees recruitment, visits and events, and operations. The team works to attract undergraduate students from a variety of groups: first time freshmen, first generation college students, transfer students, re-entry students, and adult students.
- May assist in the development and monitoring of the unit or program budget and approve unit expenditures
- Plans, implements, executes, and evaluates existing strategies and objectives for a program and makes recommendations to unit leadership for program or function enhancement
- Leads the development and preparation of periodic reports and financial statements, and records progress, status, or other special reports for leadership or external agencies
- Schedules logistics and secures resources for program activities across multiple work units to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications
- May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees
- Contributes to the preparation of proposals for funding and/or funding continuation from outside sponsors
- Identifies workflow needs, contributes to the development of strategic and operational solutions, allocates resources, and implements new or revised unit operational policies and procedures
Job Responsibilities:
Leadership, Supervision, & Management
- Oversee major functions of the admissions operations unit, including the rendering of admissions decisions, determining student residency, and maintaining records
- Supervise professional, student, and limited-term staff engaged in application review
- Responsible for onboarding, training, motivating , and evaluating staff
- Approve, schedule, and monitor leave, and ensure there is adequate staff coverage to meet workflow needs
- Communicate university initiatives and enrollment management strategies
- Participate in planning and execution of ongoing training and professional development opportunities for staff to create a high-performing, goal-oriented, and student-centered application review team
- Maintain the highest expectation of customer service, including communicating effectively and courteously to manage escalated situations
- Establish priorities for managing workload at different stages of the admissions cycle
Admissions & Residency Review
- Perform application and residency review, assist in troubleshooting challenging situations, and serve as a resource when additional review support is necessary
- Complete holistic review of application files and make admissions decisions for students not directly admissible
- Be familiar with all processing activities, including receiving and analyzing incoming applications and documents, entering application data, determining appropriate action for application files, maintaining records, and disseminating information concerning applications in progress
- Develop, implement, monitor, and assess application review activities carried out by staff
- In conjunction with Admissions Operations staff, develop and update instructional documents for application and residency review
Admissions Operations
- Serve as a member of and work collaboratively with the operations leadership team
- Use knowledge and analysis of business processes and needs in the department to work closely with other key departments, such as Registrar’s Office, IT Services, or CIE technical staff to investigate, develop, and implement process improvements
- Manage error reports and oversee the correction of Central Data Requests for the department, and carry out necessary training of staff
- Serve as the primary backup to the Assistant Director of Admissions when necessary
- Coordinate, carry out, or assist with special projects and activities as assigned. Such projects may include, but are not limited to, researching and preparing statistical admissions-related reports relevant to campus enrollment initiatives, providing cross-training, and composing special correspondence in response to inquiries regarding applications
Miscellaneous Duties
- Participate in university and system-wide meetings, workshops, and professional development opportunities as appropriate
- Maintain active membership and participation in statewide organizations such as WACRAO
- Represent the operations unit on campus and system-wide committees and ac on teams
- Foster a positive and collaborative work environment that emphasizes personal and professional growth
Carry out miscellaneous duties and responsibilities as assigned
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- Bachelor’s Degree (granted by date of hire). While the major field is not critical, majors in social work, student personnel, business, guidance, and counseling-related fields would provide a strong background for this position
- Experience in a higher education setting
Experience supervising staff
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- Master’s Degree or an equivalent advanced degree
- Experience in a college/ university admissions office
- Experience working with client relation management systems or other student communication or tracking systems, such as Slate
- Evidence of excellent verbal and written communication skills, as evidenced by application materials and interviews
Evidence of strong analytical skills
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$57,000 - $60,000
(Final salary offer will be determined based on qualifications and experience)
Interested applicants are required to apply online and provide a cover letter and a detailed resume/CV that addresses their professional-level work experience as it relates to all required and preferred qualifications.
Finalist candidate(s) being considered for hire will be required to provide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified.
In instances where the Search and Screen Committee is unable to ascertain from the candidates’ application materials whether they meet any of the qualifications, they may be evaluated as not meeting such qualifications.
Deadline:
August 9th at 11:59 pm
For questions, please contact:
Suha Omari, HR Coordinator
[email protected]
Reasonable Accommodations
Pursuant to university policy , UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [email protected] or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Confidentiality of Applicant Materials
UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.
CBC and Reference Check Policy
Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.
Annual Security and Fire Safety Report (Clery Act)
For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/ , or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.
Employment Authorization
In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.
