At Van Keppel, we're proud to be a trusted partner to customers across the Midwest, providing industry-leading equipment, parts, service, and support. As we celebrate 100 years in business, we remain focused on the principles that have driven our success from the beginning: the perseverance and dedication of our employees, industry expertise, operational excellence, and an enduring commitment to customer success.
When you join Van Keppel, you'll become part of a team that values collaboration, integrity, accountability, and respect. Our culture is built on teamwork and mutual support, where people are willing to step up, help one another, and work together to solve challenges. We invest in employee development through manufacturer training programs, certification opportunities, safety training, and ongoing professional development designed to expand technical knowledge and support long-term career success.
BENEFITS
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Medical, dental, vision, and prescription coverage
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Health Savings Account (HSA) options
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401(k) with company match
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Company-paid life and AD&D insurance
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Supplemental insurance options
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Paid time off and company-paid holidays
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Employee referral bonus program
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Vehicle reimbursement program
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Company credit card for business expenses and travel
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Cell phone allowance
Employment will be contingent upon successful completion of a background check and drug screening.
JOB SUMMARY
The Sales & Rental Coordinator is responsible for supporting equipment sales and rental operations by sourcing equipment, coordinating rental transactions, maintaining inventory records, and providing exceptional customer service. This role serves as a key point of contact for customers and internal departments, ensuring equipment availability, accurate documentation, timely communication, and efficient resolution of issues. The Sales & Rental Coordinator also supports departmental profitability through inventory management, accounts receivable oversight, and adherence to established operational processes and performance goals.
ESSENTIAL DUTIES & RESPONSIBILITIES
Customer Service & Sales Support (Applies to all aspects of the role)
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Serve as a primary contact for equipment sales and rental customers, building and maintaining positive customer relationships.
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Identify and source equipment to meet customer sales and rental needs.
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Proactively communicate with customers to understand requirements, address concerns, and ensure a high level of satisfaction.
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Resolve customer issues related to equipment rentals, deliveries, returns, and billing in a timely and professional manner.
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Gather and communicate customer feedback to support continuous service improvement.
Rental & Inventory Coordination
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Coordinate rental transactions from initiation through completion, ensuring accurate documentation and timely processing.
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Maintain accurate inventory records and monitor equipment availability, utilization, and location.
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Oversee company-owned equipment inventory and ensure assets are properly tracked and managed.
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Coordinate equipment inspections and communicate maintenance or repair needs to the service department upon equipment return.
Administrative & Financial Support
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Enter, update, and maintain customer information in the company CRM and other business systems.
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Complete all required paperwork, reports, and transaction records accurately and on time.
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Monitor accounts receivable and follow established procedures to help ensure timely customer payments.
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Track departmental expenses and assist with managing company purchasing and credit card transactions.
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Support departmental Key Performance Indicators (KPIs) and operational goals established by leadership.
Cross-Functional Collaboration & Compliance
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Collaborate effectively with sales, service, parts, accounting, and other departments to meet customer needs.
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Participate in meetings and contribute ideas that improve operational efficiency and customer service.
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Maintain work areas, equipment, and facilities in a clean, organized, and professional manner.
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Follow all company policies, procedures, and safety requirements.
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Support and promote a positive team environment through professional communication and collaboration.
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Perform other duties as assigned that are consistent with the responsibilities of the position.
REQUIRED
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High school diploma or GED.
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Minimum two (2) years of experience in customer service, customer relations, sales support, rental operations, or a related field.
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Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
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Valid driver's license with an acceptable driving record.
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Ability to work occasional overtime based on business needs.
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Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
PREFERRED
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Experience working with construction, industrial, agricultural, or heavy equipment.
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Previous experience in equipment rental, fleet management, inventory control, or dealership operations.
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Familiarity with CRM software and equipment management systems.
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Experience working in an industrial, construction, or outdoor business environment
SKILLS & COMPETENCIES
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Strong customer service skills with a commitment to delivering exceptional customer experience.
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Excellent verbal and written communication skills.
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Effective time management and organizational abilities.
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Ability to prioritize, coordinate, and manage multiple customer requests and equipment transactions simultaneously.
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Strong attention to detail and commitment to accuracy in documentation and recordkeeping.
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Problem-solving mindset with the ability to anticipate, identify, and resolve issues proactively.
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Ability to work independently while also contributing effectively within a team environment.
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Professional demeanor with the ability to communicate effectively at all levels of the organization.
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Self-motivated, dependable, and accountable for achieving results.
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Ability to make sound decisions while maintaining quality, efficiency, and customer satisfaction.
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Demonstrates stewardship and responsibility in the use of company equipment, tools, and resources.
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Adaptable and flexible in a fast-paced, customer-focused environment.
PHYSICAL REQUIREMENTS
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Ability to sit, stand, and walk for extended periods throughout the workday.
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Ability to frequently bend, twist, reach, squat, kneel, push, and pull while performing job duties.
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Ability to occasionally lift, carry, move, or position materials and equipment weighing up to 50 pounds.
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Ability to operate standard office equipment, including computers, telephones, and related technology.
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Visual ability to review documents, inventory records, customer information, and computer screens for extended periods.
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Ability to travel throughout company facilities, yards, and customer-facing areas as business needs require.
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Ability to work in both indoor and outdoor environments and tolerate varying temperatures and weather conditions.
The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation.
ENVIRONMENT & SAFETY
Work is performed in an industrial setting that may be subject to heat, cold, noise, dust, and fumes; all required safety procedures and PPE must be followed.
Employment Disclaimer: The duties described above are general in nature for the level of work performed and are not intended to be used as a comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Management may assign other duties, activities, and responsibilities as it deems appropriate for the scope of this position and shall be considered a part of this job description. Management has the right to revise this position description at any time, and the duties and responsibilities listed herein do not qualify as a contractual agreement for employment at any time. The Company is an at-will employer, allowing the employee or the employer to sever the work relationship at any time, with or without notice, and with or without cause
Equal Employment Opportunity Policy: The G.W. Van Keppel Company maintains a policy of non-discrimination and complies with and supports all federal, state and local laws regarding employment discrimination. Specifically, the Company does not discriminate in employment opportunities or practices on the basis of race, color, gender, gender identity, sexual orientation, religion, national origin, age, citizenship status, pregnancy, mental or physical disability, marital status, veteran status, genetic information or any other characteristic to the extent prohibited by Federal, state or local law.
