Top 12 Desk analyst Jobs in Mobile Al

IT Associate Desktop support analyst
Harris Computer Systems —Mobile, AL
- $22.83 an hour
- Full-time
- Background check
- Hospital
- Pass drug screening
IT Associate Desktop support analyst
Altera Digital Health Inc. —Mobile, AL
- $22.83 an hour
- Full-time
- Background check
- Hospital
- Pass drug screening
Medical Receptionist PRN
American Family Care —Mobile, AL
- $18 - $22 an hour
- Part-time
- BLS Certification
- Urgent Care
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Medical Receptionist, Full-Time
American Family Care —Fairhope, AL
- $18 - $22 an hour
- Weekends as needed
- Urgent Care
- Entry level
- Health savings account
- Disability insurance
Quick Apply
5d
Sr. IT Analyst
SSAB AB —Mobile, AL
- Extended hours
- Azure
- Computer Science
- 5 years
Senior Analyst - Global Business Sales and Operations
GLOVIS America, Inc. —Mobile, AL
- $54,000 - $59,000 a year
- Full-time
- Microsoft Outlook
- Word processing
- Writing skills
- Wellness program
- AD&D insurance
Quick Apply

Discover related jobs

Based on your search for desk analyst jobs.

IT Associate Desktop support analyst
Altera Digital Health Inc. —Mobile, AL
At least two to four years of experience required in related field. In this role, the analyst is responsible for troubleshooting and resolving a wide range of…
$22.83 an hour
IT Associate Desktop support analyst
Harris Computer Systems —Mobile, AL
At least two to four years of experience required in related field. In this role, the analyst is responsible for troubleshooting and resolving a wide range of…
$22.83 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply
Service Desk Analyst
Info Origin Inc —Columbus, OH
Experience learning and supporting new technologies and tools. Ability to analyze issues systematically, identify root causes, test solutions, and implement…
$20 - $33 an hour
Quick Apply
1d

Show more jobs in cities nearby

I want to receive the latest job alert for desk analyst in mobile al

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desk analyst jobs near mobile al

IT Associate Desktop support analyst

Harris Computer Systems -
Mobile, AL

Apply Now

Job Details

Full-time
$22.83 an hour

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Job Title: IT Associate Desktop support analyst

Location: On Site - Mobile, AL

Duration: Full-Time

On call rotation

Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL.

Position: IT Associate Desktop support analyst

The IT Associate Desktop Support Analyst plays a critical frontline role in ensuring the smooth, day-to-day functionality of an organization’s technology environment. This position serves as a primary point of contact for end-users experiencing technical issues, helping to minimize disruptions to business operations and maintain productivity across the organization.

In this role, the analyst is responsible for troubleshooting and resolving a wide range of technical problems, including hardware malfunctions, software issues, system access concerns, and network connectivity challenges. By applying strong diagnostic skills and technical knowledge, they ensure issues are resolved efficiently, either independently or by escalating more complex problems to senior IT staff.

A key component of this position is delivering exceptional customer service. The IT Associate must communicate clearly and professionally with users of varying technical skill levels, demonstrating patience, empathy, and a solutions-oriented mindset. Building trust and maintaining positive relationships with end-users is essential to achieving high levels of client satisfaction.

Additionally, the role requires active participation as a collaborative team player within the IT department. The analyst contributes to team objectives by sharing knowledge, documenting solutions, and assisting colleagues when needed. They may also support system updates, device deployments, and process improvements, helping to enhance overall IT service delivery.

Success in this position depends on a combination of technical proficiency, strong interpersonal skills, attention to detail, and a proactive approach to problem-solving. By effectively balancing these responsibilities, the IT Associate Desktop Support Analyst ensures reliable technology support and contributes significantly to the organization’s operational efficiency.

Pre-employment Requirements:

We are a drug free facility. Passing a pre-employment drug screening and background check is required.

Academic and Professional Qualifications:

High School diploma required
Bachelor’s degree is preferred but not required.
At least two to four years of experience required in related field.
ITIL or other relevant certifications preferred but not required

Experience:

Strong technical knowledge, understanding of IT systems and networks.
Excellent interpersonal, and verbal/communication skills.
Team Player
MAC and IOS products preferred
Loading PC’s
Trouble shooting issues

Incident /Technical Troubleshooting and Issue Resolution:

Gather detailed information from end users about reported issue.
Perform initial diagnostics and troubleshooting steps based on the information provided.
Oversee timely and effective resolution of technical issues.
Analyze trends in reported issues to identify and address common problems
Escalate complex problems to appropriate support teams for resolution.
Ensure & enforce best practices.
Coordinate with other IT teams to ensure the fastest and most efficient resolution to critical problems.
Develop and maintain comprehensive knowledge base to assist in incident resolution
Document all actions taken and update the ticket with the status and resolution.

Ticket Documentation and Knowledge Base:

Monitor the help desk ticketing system for new support requests.
Prioritize and categorize tickets based on urgency and impact.
Maintain accurate and up-to-date documentation of known issues, troubleshooting steps, and resolutions.
Create or update knowledge base articles for common issues to facilitate self-service support.
Share knowledge and insights with the team to improve overall efficiency and problem-solving.

Hourly Pay: $22.83. The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education

Apply Now

Refine Your Search

desk analyst jobs in mobile al

IT Associate Desktop support analyst

IT Associate Desktop support analyst

Medical Receptionist PRN

Medical Receptionist, Full-Time

Sr. IT Analyst

Senior Analyst - Global Business Sales and Operations

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for desk analyst in mobile al

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected