Top 16 Agent, reservations (wellness) Jobs in Montana

Agent, Reservations (Wellness)
One&Only Moonlight Basin —Big Sky, MT
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Business
- Gym membership
7d
Reservations Coordinator, Pacific Northwest
Pursuit Collection —Columbia Falls, MT
- Online Application
- Hybrid work
- Mid-level
- Office
- Driver's License
Cross Utlized Agent-BIL
Unifi Aviation, LLC —Billings, MT
- $17.50 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
Airport Customer Service Supervisor - MSO
Unifi Aviation, LLC —Missoula, MT
- $21 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- Mid-level
- Health insurance
- Dental insurance
Reservations Agent, Glacier Park Collection
Pursuit Collection —Columbia Falls, MT
- $18 an hour
- Online Application
- Computer literacy
- US work authorization
- 1 year
Guest Service Agent
Stonebridge —Bozeman, MT
- $20 - $21 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
10d
Lodging Graveyard Desk/Market Clerk (Whitefish Mountain Resort)
Winter Sports Inc —Whitefish, MT
- Overtime
- Microsoft Outlook
- Merchandising
- English
Quick Apply
Airport Ramp Supervisor - FCA
Unifi Aviation, LLC —Kalispell, MT
- $22 an hour
- Overtime
- 18 years or older
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
8d
Lodging Desk Agent (Whitefish Mountain Resort) - Winter
Winter Sports Inc —Whitefish, MT
- $18 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Front Desk Supervisor, Grouse Mountain Lodge
Pursuit Collection —Whitefish, MT
- From $22 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
Travel Sales Manager
AAA NCNU —Bozeman, MT
- Full-time
- Writing skills
- Mid-level
- Office
- Wellness program
- Paid holidays
Quick Apply
1d
Lodging Guest/Outside Services (Whitefish Mountain Resort)
Winter Sports Inc —Whitefish, MT
- $20 an hour
- Overtime
- Mid-level
- Microsoft Office
- Administrative experience
Quick Apply

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Front Desk Agent
Hyatt Columbus/Polaris —Columbus, OH
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Answer telephone calls courteously, providing accurate information…
$16 - $17 an hour
Quick Apply
Front Desk Agent
Courtyard - Columbus Airport —Columbus, OH
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Answer telephone calls courteously, providing accurate information…
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agent, reservations (wellness) jobs near montana

Agent, Reservations (Wellness)

One&Only Moonlight Basin -
Big Sky, MT

Apply Now

Job Details

7 days ago

Benefits

Gym membership

Qualifications

Confidential information handling
High school diploma or GED
Relationship selling
Property management systems (PMS)
Productivity software
Hospitality online booking platforms
Consultative selling
Cross-functional communication
Client interaction via phone calls

Full Job Description

Agent, Reservations (Wellness)
(20576)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Spa Reservationist is the first and last impression of the spa experience. This role is responsible for delivering exceptional Forbes Five-Star service by creating personalized wellness journeys, anticipating guest needs, maximizing treatment availability, and ensuring every interaction reflects warmth, professionalism, and genuine care.

More than simply answering phones or booking appointments, this individual serves as a trusted wellness concierge—connecting guests with meaningful experiences while balancing operational efficiency, therapist utilization, and revenue optimization.

Successful candidates possess exceptional communication skills, impeccable attention to detail, emotional intelligence, and a passion for creating memorable luxury experiences.

Key Duties and Responsibilities

Deliver warm, personalized, and anticipatory service during every guest interaction.

Create memorable first and last impressions through exceptional telephone, email, and in-person communication.

Build meaningful relationships by recognizing guest preferences and anticipating needs.

Resolve guest concerns promptly with professionalism, empathy, and ownership.

Ensure every interaction reflects Forbes Five-Star luxury hospitality standards. Perform additional duties as required by management.

Manage all spa reservations accurately using the spa management system

Schedule treatments while optimizing therapist utilization, room availability, and operational efficiency.

Coordinate individual, couples, VIP, and group bookings.

Manage waitlists, cancellations, modifications, and appointment confirmations.

Ensure guest requests, therapist qualifications, and gender preferences are accurately accommodated.

Guide guests in selecting treatments based on their wellness goals and preferences.

Develop customized spa itineraries and wellness experiences.

Coordinate special requests, celebrations, and VIP amenities.

Provide accurate information regarding treatments, facilities, wellness offerings, and resort amenities.

Educate guests on arrival procedures, spa etiquette, and wellness recommendations.

Recommend treatment enhancements and premium wellness experiences.

Promote retail products that complement guest treatments.

Maximize appointment availability through strategic scheduling practices.

Support departmental revenue, utilization, and retail sales goals.

Encourage future bookings and repeat visits.

Respond promptly to telephone calls, emails, online inquiries, and internal requests.

Maintain professional written correspondence consistent with luxury brand standards.

Maintain accurate guest profiles and reservation notes to personalize future visits.

Maintain accurate reservations, guest records, and daily schedules.

Verify pricing, packages, memberships, promotions, and billing accuracy.

Monitor daily appointment flow and proactively address scheduling conflicts.

Assist with daily reports, reservation audits, and administrative duties.

Maintain confidentiality of guest information and adhere to company policies.

Work closely with therapists, attendants, fitness professionals, and resort departments to deliver seamless guest experiences.

Communicate schedule changes and operational updates promptly.

Participate in daily lineups, training sessions, and departmental meetings.

Support special events, group buyouts, wellness retreats, and visiting practitioner programs.

Deliver Forbes Five-Star luxury service in every guest interaction.

Maintain exceptional reservation accuracy and attention to detail.

Optimize therapist schedules while maximizing guest satisfaction and revenue.

Demonstrate professionalism, discretion, and emotional intelligence.

Communicate effectively across departments to ensure seamless operations.

Build lasting guest relationships that encourage loyalty and repeat visitation.

Uphold the standards, values, and service culture of One&Only while creating exceptional, personalized wellness experiences.

Perform additional duties as assigned by the Manager, Wellness or other members of management

Skills, Experience & Educational Requirements

High school diploma or equivalent required; additional education in hospitality, business, wellness, or a related field preferred.

Minimum two (2) years of experience in luxury hospitality, spa reservations, concierge, guest services, or a similar guest-facing environment preferred.

Forbes Five-Star or comparable luxury resort experience strongly preferred.

Exceptional verbal and written communication skills with professional telephone and email etiquette.

Strong organizational, multitasking, and time-management skills with exceptional attention to detail.

Demonstrated ability to manage complex reservations, guest itineraries, waitlists, modifications, and special requests in a fast-paced environment.

Proficiency with spa reservation and property management systems such as Zenoti and Opera, or similar platforms.

Strong computer proficiency, including Microsoft Office and the ability to quickly learn new systems.

Strong consultative sales skills with the ability to recommend treatments, enhancements, wellness experiences, and retail products based on guest needs.

Ability to anticipate guest preferences and deliver personalized, discreet, and intuitive service.

Strong problem-solving skills and sound judgment when resolving scheduling challenges and guest concerns.

Ability to maintain confidentiality and handle sensitive guest information with discretion.

Ability to collaborate effectively with Spa, Concierge, Front Office, Housekeeping, and other resort departments.

Professional appearance and demeanor consistent with One&Only grooming and presentation standards.

Knowledge of Forbes Five-Star service standards and luxury wellness operations preferred.

Flexible availability, including evenings, weekends, holidays, and peak resort periods.

Benefits

Winter season includes complimentary ski pass to Big Sky Resort based on availability or fitness reimbursement credit
Subsidized housing based on availability
Complimentary transportation to/from resort
Uniform provided & complimentary laundering
Complimentary meal per shift
Discounts at F&B, Retail, and Wellness offerings on property
Discounts at Kerzner properties worldwide ($100 to $200 per night)

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
Frequent bending, twisting, stooping, reaching, and pulling
Lifting and carrying of loads weighing up to 30 pounds
Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Apply Now

Refine Your Search

agent, reservations (wellness) jobs in montana

Agent, Reservations (Wellness)

Reservations Coordinator, Pacific Northwest

Cross Utlized Agent-BIL

Airport Customer Service Supervisor - MSO

Reservations Agent, Glacier Park Collection

Guest Service Agent

Lodging Graveyard Desk/Market Clerk (Whitefish Mountain Resort)

Airport Ramp Supervisor - FCA

Lodging Desk Agent (Whitefish Mountain Resort) - Winter

Front Desk Supervisor, Grouse Mountain Lodge

Travel Sales Manager

Lodging Guest/Outside Services (Whitefish Mountain Resort)

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