Top 183 Customer service Jobs in Monterey, Ca

Front Desk Manager
Hyatt Vacation Club at Highlands Inn —Carmel-by-the-Sea, CA
- $70,304 - $72,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Front Desk Receptionist
Monterey Chiropractic Care —Monterey, CA
- $19 - $20 an hour
- Part-time
- High school diploma or GED
- In-person
- Communication skills
- Professional development assistance
Quick Apply
4d
Assistant Front Office Manager
Hyatt Regency Monterey —Monterey, CA
- $71,304 - $75,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
3d
Customer Service Representative
Mechanics Bank —Pacific Grove, CA
- $20 - $25 an hour
- Full-time
- Office
- Residential
- High school diploma or GED
- Free parking
- Commuter assistance
Administrative Assistant / Front Office Coordinator
Finn, Cohen & Adrian CPAs, APC —Monterey, CA
- $28 - $35 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
6d
Front Office Agent
InterContinental The Clement Monterey —Monterey, CA
- $23 an hour
- Part-time
- Bilingual
- Hotel
- Communication skills
- Employee discount
- Flexible schedule
Quick Apply
Customer Service Specialist
Jessica Connally Farmers Insurance —Monterey, CA
- $24 - $26 an hour
- Full-time
- Writing skills
- Office
- Communication skills
- Paid training
- 401(k)
Quick Apply
Customer Service Representative
GreenWaste Recovery LLC —Marina, CA
- $24 - $26 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick Apply
Front Desk Agent
La Playa Hotel —Carmel-by-the-Sea, CA
- From $22.50 an hour
- Part-time
- Hotel
- Communication skills
- Entry level
- 401(k) matching
Quick Apply
5d
Front Desk Agent
Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course —Monterey, CA
- $23.71 an hour
- Weekends as needed
- Background check
- Cleaning
- Computer skills
- Health insurance
- Dental insurance
12d
Front Desk Coordinator - Monterey, CA
The Joint Chiropractic —Monterey, CA
- $19 - $25 an hour
- Weekends as needed
- Bilingual
- Inventory management
- High school diploma or GED
- Paid time off
- Opportunities for advancement
Quick Apply
Guest Services Receptionist
Spa on the Plaza —Monterey, CA
- From $16.50 an hour
- Temporary
- Hotel
- Administrative experience
- In-person
- Employee discount
- Flexible schedule
Quick Apply
6d
Guest Service Agent (FT/PT)
The Hongkong and Shanghai Hotels, Limited —Carmel-by-the-Sea, CA
- $24.25 an hour
- Part-time
- Computer literacy
- Hotel
- Bachelor's degree
- Employee discount
Front Desk Receptionist
Surestay Best Western —Seaside, CA
- $17.25 an hour
- Part-time
- Customer service
- Hotel
- High school diploma or GED
- Paid time off
- On-the-job training
Quick Apply
Front Desk Supervisor
La Playa Hotel —Carmel-by-the-Sea, CA
- $25 - $30 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
8d
Front Desk Associate
Monterey Embassy Suites - Atrium Hospitality —Seaside, CA
- $21.50 - $22.58 an hour
- Full-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
10d
Front Desk Agent, Full-time, Monterey Plaza Hotel & Spa
Monterey Plaza Hotel & Spa —Monterey, CA
- $21.50 - $24.90 an hour
- Full-time
- Writing skills
- Hotel
- High school diploma or GED
Quick Apply
10d
Front Desk Associate
Gold's Gym - High Note, LLC —Monterey, CA
- $17 an hour
- Part-time
- Entry level
- Employee discount
Quick Apply
13d
Guest Services Manager
Pebble Beach —Pebble Beach, CA
- $84,500 a year
- Full-time
- Mid-level
- Driver's License
- Supervising experience
- Health insurance
- Dental insurance
Front Desk Agent
Holiday Inn Express Monterey Bay - Seaside —Seaside, CA
- $18 - $19 an hour
- Part-time
- Background check
- Hotel
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
13d

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Front Desk Manager

Hyatt Vacation Club at Highlands Inn -
Carmel-by-the-Sea, CA

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Job Details

Full-time
$70,304 - $72,000 a year

Qualifications

Driving
Task prioritization
Negotiation

Full Job Description

*Salary Range $70,304 - $72,000 + bonus eligible*

*Driving is required for this position; screening will be required.*

*This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.*

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience
oHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
o2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals
oManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
oDevelops specific goals and plans to prioritize, organize, and accomplish your work.
oHandles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
oSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
oEnsures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
oUnderstands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team
oUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
oEncourages and building mutual trust, respect, and cooperation among team members.
oServing as a role model to demonstrate appropriate behaviors.
oSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
oEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
oSupervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Ensuring Exceptional Customer Service
oProvides services that are above and beyond for customer satisfaction and retention.
oImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
oResponds to and handles guest problems and complaints.
oSets a positive example for guest relations.
oEmpowers employees to provide excellent customer service.
oObserves service behaviors of employees and provides feedback to individuals.
oInteracts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
oEnsures employees understand customer service expectations and parameters.
oInteracts with guests to obtain feedback on product quality and service levels.
oEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing Projects and Policies
oImplements the customer recognition/service program, communicating and ensuring the process.
oTrains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
oSupervises same day selling procedures to maximize room revenue and control property occupancy.
oSupervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
oEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supporting Human Resource Activities
oSupports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
oSolicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
oBrings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
oAssists as needed in the interviewing and hiring of employee team members with the appropriate skills.
oSupports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
oParticipates in employee progressive discipline procedures.
Additional Responsibilities
oProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
oAnalyzes information and evaluating results to choose the best solution and solve problems.
oInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
oPerforms all duties at the Front Desk as necessary.
oRuns Front Desk shifts whenever necessary.
oParticipates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

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Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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customer service jobs in monterey, ca

Front Desk Manager

Front Desk Receptionist

Assistant Front Office Manager

Customer Service Representative

Administrative Assistant / Front Office Coordinator

Front Office Agent

Customer Service Specialist

Customer Service Representative

Front Desk Agent

Front Desk Agent

Front Desk Coordinator - Monterey, CA

Guest Services Receptionist

Guest Service Agent (FT/PT)

Front Desk Receptionist

Front Desk Supervisor

Front Desk Associate

Front Desk Agent, Full-time, Monterey Plaza Hotel & Spa

Front Desk Associate

Guest Services Manager

Front Desk Agent

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