Top 135 Guest services manager Jobs in Monterey, Ca

Front Desk Manager
Hyatt Vacation Club, Highlands Inn —Carmel-by-the-Sea, CA
- $70,000 - $72,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health savings account
- Health insurance
Quick Apply
Guest Services Manager
Pebble Beach —Pebble Beach, CA
- $84,500 a year
- Full-time
- Mid-level
- Driver's License
- Supervising experience
- Health insurance
- Dental insurance
Executive Team Leader - Service & Engagement (Assistant Manager Front End) - Monterey County
Target —Sand City, CA
- $83,200 - $130,000 a year
- Weekends as needed
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Hotel Manager
Hyatt Regency Monterey —Monterey, CA
- $150,000 - $170,000 a year
- Full-time
- Background check
- 6 years
- Pass drug screening
- Health savings account
- Relocation assistance
Quick Apply
11d
GENERAL MANAGER
The Management Trust —Pebble Beach, CA
- $110,000 - $125,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Public speaking
Quick Apply
Restaurant Manager
Domenico's On The Wharf —Monterey, CA
- From $71,000 a year
- Full-time
- Serving
- Hospitality
- Bar
- Paid time off
- Employee discount
Quick Apply
1d
Bartender Manager
Wild Fish —Pacific Grove, CA
- $20 - $24 an hour
- Part-time
- In person
- Serving
- Bar
- Customer service
Quick Apply
General Manager
Chipotle —Marina, CA
- $22.62 - $31.78 an hour
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Fast casual restaurant
- Health insurance
- Dental insurance
Front Office Supervisor (FT) - Cypress Inn
Schulte Hospitality Group —Carmel-by-the-Sea, CA
- $27 - $29 an hour
- Weekends as needed
- Background check
- Writing skills
- Basic math
- Paid parental leave
- Paid holidays
Quick Apply
Director of Retail Operations
SSA Group —Monterey, CA
- $85,000 - $90,000 a year
- Weekends as needed
- 18 years or older
- Inventory management
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
FRONT OFFICE SUPERVISOR
InterContinental The Clement Monterey —Monterey, CA
- $27.50 an hour
- Weekends as needed
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
HR Generalist / Payroll
Marriott International, Inc —Monterey, CA
- $30 - $33 an hour
- Full-time
- Pass drug screening
- Office
- High school diploma or GED
Hotel Manager
Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course —Monterey, CA
- $150,000 - $170,000 a year
- Full-time
- Background check
- 6 years
- Pass drug screening
- Health insurance
- Dental insurance
12d
Human Resources Generalist
Monterey Peninsula Country Club —Pebble Beach, CA
- $32 - $34 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Writing skills
9d
Assistant Manager
Massage Envy —Monterey, CA
- $22 - $26 an hour
- Part-time
- Mid-level
- Retail management
- 401(k)
- Flexible schedule
Quick Apply
District Manager
Habit Burger & Grill —Salinas, CA
- $100,000 - $110,000 a year
- Microsoft Word
- Computer literacy
- Fast casual restaurant
- Disability insurance
- Health insurance
Quick Apply
Assistant Operations Manager | Le Petit Pali 8th Ave & Ocean Ave
Palisociety —Carmel-by-the-Sea, CA
- $75,000 - $80,000 a year
- Weekends as needed
- ServSafe
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Front Desk
Watsonville Hampton —Watsonville, CA
- Part-time
- Computer literacy
- Basic math
- Hotel
Food and Beverage Manager, The Monterey Plaza Hotel & Spa
Monterey Plaza Hotel & Spa —Monterey, CA
- $75,000 - $85,000 a year
- Weekends as needed
- Bar
- CPR Certification
- Ability to walk for extended periods
Quick Apply
Estate Hospitality Manager (Paso Robles, CA)
JUSTIN Vineyards & Winery —Monterey, CA
- $85,000 - $95,000 a year
- Weekends as needed
- ServSafe
- Merchandising
- Bachelor's degree
- Relocation assistance
- Health insurance
Quick Apply
18h

I want to receive the latest job alert for guest services manager in monterey, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest services manager jobs near monterey, ca

Front Desk Manager

Hyatt Vacation Club, Highlands Inn
Carmel-by-the-Sea, CA

Quick Apply

Job Details

Full-time
$70,000 - $72,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Resort experience
Driver's License
Negotiation

Full Job Description

*Salary Range $70,304 - $72,000 + bonus eligible*

*Driving is required for this position; screening will be required.*

*This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.*

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience
oHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
o2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals
oManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
oDevelops specific goals and plans to prioritize, organize, and accomplish your work.
oHandles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
oSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
oEnsures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
oUnderstands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team
oUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
oEncourages and building mutual trust, respect, and cooperation among team members.
oServing as a role model to demonstrate appropriate behaviors.
oSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
oEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
oSupervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service
oProvides services that are above and beyond for customer satisfaction and retention.
oImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
oResponds to and handles guest problems and complaints.
oSets a positive example for guest relations.
oEmpowers employees to provide excellent customer service.
oObserves service behaviors of employees and provides feedback to individuals.
oInteracts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
oEnsures employees understand customer service expectations and parameters.
oInteracts with guests to obtain feedback on product quality and service levels.
oEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies
oImplements the customer recognition/service program, communicating and ensuring the process.
oTrains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
oSupervises same day selling procedures to maximize room revenue and control property occupancy.
oSupervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
oEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supporting Human Resource Activities
oSupports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
oSolicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
oBrings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
oAssists as needed in the interviewing and hiring of employee team members with the appropriate skills.
oSupports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
oParticipates in employee progressive discipline procedures.
Additional Responsibilities
oProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
oAnalyzes information and evaluating results to choose the best solution and solve problems.
oInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
oPerforms all duties at the Front Desk as necessary.
oRuns Front Desk shifts whenever necessary.
oParticipates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Type: Full-time

Pay: $70,000.00 - $72,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Experience:

Resort Front Office Management: 2 years (Required)

License/Certification:

Drivers License (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest services manager jobs in monterey, ca

Front Desk Manager

Guest Services Manager

Executive Team Leader - Service & Engagement (Assistant Manager Front End) - Monterey County

Hotel Manager

GENERAL MANAGER

Restaurant Manager

Bartender Manager

General Manager

Front Office Supervisor (FT) - Cypress Inn

Director of Retail Operations

FRONT OFFICE SUPERVISOR

HR Generalist / Payroll

Hotel Manager

Human Resources Generalist

Assistant Manager

District Manager

Assistant Operations Manager | Le Petit Pali 8th Ave & Ocean Ave

Front Desk

Food and Beverage Manager, The Monterey Plaza Hotel & Spa

Estate Hospitality Manager (Paso Robles, CA)

I want to receive the latest job alert for guest services manager in monterey, ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected