Top 1 Level 2 it technician Jobs in Montpelier, Vt

Level 2 IT Technician
North Branch Tech —Montpelier, VT
- $50,000 - $58,000 a year
- Full-time
- Background check
- Google Workspace
- Clean driving record
- Mileage reimbursement
- Paid holidays
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Level 2 IT Technician
North Branch Tech —Montpelier, VT
Vehicle & Licensing: Valid driver’s license, clean driving record, and reliable personal vehicle for travel to local client sites.
$50,000 - $58,000 a year
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Level 2 IT Technician

North Branch Tech -
Montpelier, VT

Quick Apply

Job Details

Full-time
$50,000 - $58,000 a year
5 days ago

Benefits

Mileage reimbursement
Paid holidays
401(k)
Paid time off
401(k) matching
Flexible schedule

Qualifications

Customer communication
Teamwork
Interpersonal skills
High school diploma or GED
Driver's License
Computer hardware
Driving
IT
Desktop administration

Full Job Description

Job Title: Level 2 IT Technician
Location: Montpelier, VT (In-Office / Local Travel)
Job Type: Full Time

Join Our Team!
Are you an experienced IT professional who excels at solving complex technical problems, provides exceptional customer service, and thrives in a fast-paced environment? North Branch Tech is seeking a knowledgeable and dedicated Level 2 IT Technician to join our team. If you have a passion for technology, hands-on troubleshooting, and helping clients succeed, we want to hear from you!

About Us:
At North Branch Tech, we provide a mix of proactive Managed IT Services and fast-response, on-demand technical support to a diverse portfolio of clients. Whether we're maintaining a client's core infrastructure or stepping in to solve an urgent, complex system issue, our focus is on technical excellence, reliable service, and top-tier customer care.

What You'll Do:

Hybrid Support Delivery: Balance scheduled maintenance, proactive monitoring tasks, and strategic client projects with high-priority, ad-hoc emergency troubleshooting across diverse client environments.
Technical Support: Provide in-depth troubleshooting via phone, remote sessions, and on-site visits to resolve issues efficiently.
Problem-Solving & Infrastructure: Diagnose and resolve hardware, software, and infrastructure issues across desktops, laptops, servers, printers, and multi-tenant client networks.
Identity & Cloud Administration: Manage user access, permissions, and configurations within Microsoft 365, Active Directory, Google Workspace, and cloud-hosted environments.
Network & Systems Setup: Assist with network hardware configuration (routers, switches, firewalls, Wi-Fi), VPN troubleshooting, and server deployment.
Device Management: Execute customized deployments and provisioning for new workstations and equipment to meet specific client specifications.
Documentation, Time Tracking, & Invoicing: Maintain comprehensive, accurate records of client environments, troubleshooting steps, time entries, and invoicing details within our PSA/RMM ticketing system.
Client Consultation & Service: Offer clear, approachable advice to non-technical clients, managing requests from initial triage through final resolution.

Who You Are:

Adaptable Multi-Tasker: Comfortable shifting gears seamlessly between routine managed IT tasks and dynamic, fast-paced on-demand troubleshooting scenarios.
Tech-Savvy & Analytical: Experienced with Windows/macOS ecosystems, virtualization, basic command-line utilities, and core TCP/IP networking concepts (DNS, DHCP, VLANs, Subnets).
Continuous Learner: Eager to research solutions to technical challenges and stay current on cybersecurity trends and industry best practices.
Strong Communicator: Top-tier customer-service mindset with the ability to explain complex technical concepts in plain language.

Requirements:

Experience: 5+ years of experience in an IT support role (MSP or multi-client support experience preferred).
Education & Certifications: High school diploma or equivalent required. Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft 365 Certified) are a plus.
Vehicle & Licensing: Valid driver’s license, clean driving record, and reliable personal vehicle for travel to local client sites.
Physical Capability: Ability to lift and move hardware up to 50 lbs.
Environment: Comfortable working across various client environments, including offices, home offices, server rooms, and collaborative spaces.
Screening: Background checks required upon job offer acceptance.

What We Offer:

Compensation: $50,000 – $58,000 / year (commensurate with experience)
Schedule: Standard weekday hours (8:30 AM – 5:00 PM)
Travel: Mileage reimbursement at standard IRS rates for client visits
Benefits: Paid time off (PTO) and paid holidays
Retirement: 401(k) plan with employer matching
Growth: Continuous training opportunities and certification support

North Branch Tech is an Equal Opportunity Employer, committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $50,000.00 - $58,000.00 per year

Benefits:

401(k)
401(k) matching
Flexible schedule
Paid time off

Experience:

IT: 5 years (Preferred)

License/Certification:

Driver's License (Required)

Ability to Commute:

Montpelier, VT 05602 (Required)

Work Location: In person

Quick Apply

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