Top 34 Help desk tech Jobs in Morgantown Wv

Desktop Support Analyst -- IS Technology - NORTH -- Mon Medical Center Main Campus
Mon Health —Morgantown, WV
- Overtime
- Hospital
- Mid-level
- High school diploma or GED
6d
Service Desk Agent (Tier I)
Strategic Operational Solutions —Morgantown, WV
- $39,000 - $42,000 a year
- Extended hours
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
12d
Desktop Support Specialist
Infinity Natural Resources —Morgantown, WV
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
Quick Apply
14d
Service Desk Agent (Tier I)
Celestial Innovative Solutions LLC —Morgantown, WV
- Extended hours
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
1d
IT Help Desk Support
Gabes —Morgantown, WV
- $34,000 - $38,000 a year
- Full-time
- Entry level
- Employee discount
- Flexible schedule
Quick Apply
Service Desk Agent
Omniscius Consulting —Morgantown, WV
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Associate Help Desk Tech
SYSTEM West Virginia University Health System —Morgantown, WV
- Weekends as needed
- Computer Science
- Office
- High school diploma or GED
- Opportunities for advancement
14d
IT Service Desk Analyst I
Nemacolin —Farmington, PA
- $22 an hour
- Weekends as needed
- 18 years or older
- High school diploma or GED
- Analysis skills
- Paid training
- Health insurance
Quick Apply
9d
Tier 2 IT Technician
Netranom —Morgantown, WV
- Full-time
- Background check
- Clean driving record
- 5 years
- Health insurance
Quick Apply
IT and Systems Assistant
White Hall Animal Clinic —White Hall, WV
- $25 an hour
- Part-time
- Background check
- Computer science
- Computer Science
Quick Apply
14d
Technology Support Specialist - DLGE Strategic Communications, Marketing and Technology
West Virginia University —Morgantown, WV
- Full-time
- Azure
- Computer Science
- Word processing
Network Operator-WV Network (WVNET)-Monongalia Co.
State of West Virginia —Monongalia County, WV
- $38,409 a year
- Overnight shift
- Computer Science
- Mid-level
- Associate's degree
- Health savings account
- Paid holidays
Associate Systems Analyst - Clinical Help Desk
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Computer Science
- Clinic experience
- Research
6d
IT Support Tech
SYSTEM West Virginia University Health System —Uniontown, PA
- Full-time
- Mid-level
- Office
- Mentoring
Service Desk Lead
Strategic Operational Solutions —Morgantown, WV
- $85,000 - $90,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Senior level
Quick Apply
11d
Associate Technical Support Analyst - Storage/Backups/Linux
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Computer Science
- Writing skills
- Mid-level
16h
Service Desk Manager
Omniscius Consulting —Morgantown, WV
- Full-time
- Computer Science
- 5 years
- Office
Quick Apply
11d
Service Desk Manager
Strategic Operational Solutions —Morgantown, WV
- $100,000 - $110,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- Bachelor's degree
Quick Apply
12d
AI Literacy Specialist
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Computer science
- Customer service
- Public speaking
Digital CX Solutions Specialist
West Virginia University Foundation —Morgantown, WV
- Full-time
- Mid-level
- Office
- Bachelor's degree

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Desktop Support Analyst -- IS Technology - NORTH -- Mon Medical Center Main Campus

Mon Health -
Morgantown, WV

Apply Now

Job Details

Full-time
6 days ago

Qualifications

High school diploma or GED

Full Job Description

Job Summary

Installs and supports new and/or existing microprocessor-based computing systems and associated peripheral computing devices. Determines required hardware and software collaboratively with end-users and other appropriate I/S support groups, and in accordance with accepted I/S standards, policies and procedures. Responds to outages and other critical events, including go-live support and on-call requests outside of core business hours. May troubleshoot with other I/S teams. May train end-users in the use of equipment. Responsible for the basic upkeep, configuration, and reliable operations of microprocessor-based computing systems, printers, and peripherals. Demonstrates an intermediate understanding of and meets the service level agreements of the organization. Demonstrates a basic understanding and adheres to departmental processes for change control. Maintains a level of cybersecurity knowledge sufficient to securely accomplish their job duties

Responsibilities

1. Frequently works under general supervision. Follows written instructions and established procedures to accomplish assigned tasks. 2. Duties and tasks can be non-routine. Resolves most questions and problems, and seeks guidance from higher level team members on only the most complex issues. Performs some advanced functions as part of training and development. 3. Under general supervision, utilizes the current service management solution to work incident and service request tickets in accordance with agreed-upon SLAs throughout the ticket lifecycle. 4. Demonstrates an intermediate ability to install, upgrade, and test new-or-existing microprocessor-based computing systems, printers, peripherals, and other supported devices. 5. Demonstrates an intermediate ability to troubleshoot microprocessor-based computing systems, printers, peripherals, and other supported devices. 6. Demonstrates an intermediate ability to troubleshoot the operating system and installed software on microprocessor-based computing devices. 7. Under general supervision, responds to all Desktop-related requests, including work efforts and PMO projects. 8. Under general supervision, responds to all unplanned outages and critical events. 9. Under general supervision, handles all IT assets across the asset lifecycle in accordance with established policies and procedures, from acquisition to disposition. 10. Demonstrates an intermediate ability to produce all relevant documentation, including step-by-step instructions, installation and configuration settings, and quick reference cards. 11. Demonstrates an intermediate ability to create alternative methods of completing tasks and improving team processes. 12. When called upon, demonstrates an intermediate-level ability to load vendor software not requiring in depth installation requirements. This may require vendor-engagement and/or collaboration with other IT teams

Knowledge, Skills & Abilities

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients. Competency Statement Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist. Common Duties and Responsibilities (Essential duties common to all positions) 1. Maintain and document all applicable required education. 2. Demonstrate positive customer service and co-worker relations. 3. Comply with the company's attendance policy. 4. Participate in the continuous, quality improvement activities of the department and institution. 5. Perform work in a cost effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations. 7. Perform work in alignment with the overall mission and strategic plan of the organization. 8. Follow organizational and departmental policies and procedures, as applicable. 9. Perform related duties as assigned

Education

Essential: * High School Diploma or GED in Education: Preferred Certification or Associate Degree or equivalent experience Experience: 2+ years of experience in area of specialization or related profession Comment: CompTIA A+ or agreed upon technical certification within 18 months of hire date.

Credentials

Nonessential: * No Certification, Competency or License Required

Work Schedule: Days

Status: Full Time Regular 1.0

Location: Mon Medical Center Main Campus

Location of Job: WV:Morgantown:Mon Medical Center

Talent Acquisition Specialist: Guy S. Stewart [email protected]

Apply Now

Refine Your Search

help desk tech jobs in morgantown wv

Desktop Support Analyst -- IS Technology - NORTH -- Mon Medical Center Main Campus

Service Desk Agent (Tier I)

Desktop Support Specialist

Service Desk Agent (Tier I)

IT Help Desk Support

Service Desk Agent

Associate Help Desk Tech

IT Service Desk Analyst I

Tier 2 IT Technician

IT and Systems Assistant

Technology Support Specialist - DLGE Strategic Communications, Marketing and Technology

Network Operator-WV Network (WVNET)-Monongalia Co.

Associate Systems Analyst - Clinical Help Desk

IT Support Tech

Service Desk Lead

Associate Technical Support Analyst - Storage/Backups/Linux

Service Desk Manager

Service Desk Manager

AI Literacy Specialist

Digital CX Solutions Specialist

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